End User Administration

System Security, Backup and Recovery

Server Administration and Repair

Mixed-Platform Environments

Technical Infrastructure LAN/WAN/VPN/NOC

Workstation Installation/Configuration

User training and support

Install, update and remove packaged software from HPCM

Good L2 L3 troubleshooting skills on Windows Networking issues

Operating Systems

Microsoft Windows XP/Vista/WIN 7 WIN8 and Windows Server 2003 and Windows Server 2008

Hardware

Netgear routers, switches, Range extenders, wired/wireless adapters, powerline adapters

Software Applications

HP client Automation tool Management HPCM , Continuous Data Protection backup Security CDP , PGP Desktop Encryption, Client Inventory database, HP Service Management, Active Directory, Symantec Antivirus, HP Service Management ticketing tool

Antivirus Internet Security

Symantec, MacAfee, Norton, Trend-Micro PC, Symantec PGP, Windows defender, Splunk Monitoring tool

Networking Concepts

Access-lists, Routing, Switching, Subnetting, Designing, VLAN, VPN, WEP, WAP series

Protocols

HTTP, FTP, DHCP, SMTP, PPP

LAN WAN Technologies

Ethernet, TCP/IP, CDP, STP, RSTP, VLAN

Languages

C, C , HTML

Networking devices

Netgear PSAFE VPN FIREWALL DUAL WAN, BLACK BOX, HP Procurve Switch, BELKIN PRO-3 Switch, Internal HDD Clonner Star Tech

Confidential

Domain

Manufacturing

Role

Windows / System Administrator

Activities

• Implementing security features from WEP, WPA-1, WPA-2 Enterprise for wireless networks
• Imaging and Reimaging WIN7 WIN8 OS on desktops, workstations and laptops on new and existing machines
• Experienced in Installing, update and uninstalling packaged software from HPCM HP client automation management such as MS Office 2010, MS Office 2013 SP1 Multi-Language Symantec End-point protection, Oracle, Java, Cisco Webex, PGP Desktop, etc.,
• Experienced on System security, backup and recovery using Backup CDP software.
• Installing Symantec PGP Desktop Encryption software for data protection from hacking information
• Configure Routing and Remote Access user authentication
• Hands on experience with DELL Quest One ActiveRoles AGILENT TECHNOLOGIES which protects critical Active Directory data.
• Experienced in monitoring server error logs and performance through Splunk tool
• Worked on Windows AD administration, DNS, GPU, GPO, DHCP, LDAP and Windows clustering 2003/2008
• Coordinate with vendors if needed to troubleshoot or implement hardware and software technologies
• Install, configure, and support organization's Local area network LAN and support Wide area network WAN for Agilent Technologies
• Provide support to users on hardware and software related issues with respect to desktops, workstations and laptops including peripheral devices
• Maintain the systems database records. Perform Microsoft Server, Active Directory, and Group Policy functions
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Create, change, and delete user accounts per request. Investigate troubleshoot issues.
• Manages Windows network users, computers, printers, etc with Active Directory
• Expertise in Installing, registering and interconnected the Backup CDP Continuous Data Protection software to new existing users
• Experienced in assisting users in retrieving data in case of sudden hard disk failure through CDP
• Manage Client Inventory database for Agilent desktops, workstations and laptops by updating the information of return of leased PCs and maintain proper compliance
• Provide assistance through Remote desktop connection and Cisco jabber for remote locations users
• Troubleshoot and identify the hardware failure components and place order with HP for replacement
• Experienced in adding user accounts to Agilent Domain/Workgroup to resolve the user domain access issues
• Experienced in installing, configuring and fixing issues related to user accounts with MS Outlook 2010 and MS Outlook 2013
• Expertise in mapping pst files and resolving issues with pst files
• Assisted user to configure Network drives and HP Printers using TCP/IP connection
• Experienced with Client VPN connectivity and certificate with registration installation
• Excellent communication and diagnostic skills, consistently solve problems reputation for productivity, complex problem resolution and professionalism

Confidential

Role System Administrator

• Understanding of IT management frameworks such has ITIL IT Infrastructure Library
• Provide support for remote offices including, domain controllers, Print Servers, DNS, DHCP, Wi-Fi, VPN
• Experienced on System security, backup and recovery using Backup CDP software.
• Experienced with Windows AD administration, GPOs, DNS, DHCP, File Print Server, IIS Web Server , FTP, Terminal Server, Microsoft Clustering and Exchange Mail Server
• Imaging and Reimaging WIN VISTA, WIN7 OS on desktops, workstations and laptops machines
• Experienced with Networking technologies, such as TCP/IP, DNS and DHCP
• Expertise in configuring networking devices such as Routers, Switches, Hubs, Gateway Modems, Powerline Adapters, Wired/Wireless Adapters, Wireless range extenders and VOIP devices.
• Installing Symantec PGP Desktop Encryption software for data protection from hacking information
• Configure Routing and Remote Access user authentication
• Monitor network technologies especially Ethernet switching, routing and VPNs
• Provide direct support team with 3rd level support for users, OS, application and server or network related issues
• Implementing security features for wireless networks.
• Worked on Windows AD administration, DNS, GPU, GPO, DHCP, LDAP and Windows clustering 2003/2008
• Experienced in configure and implement Server Switch BLACK BOX series and BELKIN PRO3 Switch
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Coordinate with vendors if needed to troubleshoot or implement hardware and software technologies
• Maintain the systems database records. Perform Microsoft Server, Active Directory, and Group Policy functions
• Create, change, and delete user accounts per request. Investigate troubleshoot issues.
• Manages Windows network users, computers, printers, etc with Active Directory
• Experienced on performing cloning internal hard disk on laptop and desktop through Star tech
• Provide assistance through Remote desktop connection and Cisco jabber for remote locations users
• Troubleshoot and identify the hardware failure components and place order with HP for replacement
• Experienced in installing, configuring and fixing issues related to user accounts with MS Outlook 2010 and MS Outlook 2013
• Expertise in mapping pst files and resolving issues with pst files
• Experienced with Client VPN connectivity and certificate with registration installation
• Excellent communication and diagnostic skills, consistently solve problems reputation for productivity, complex problem resolution and professionalism

Confidential

Role

System Administrator

Activities

• Possess excellent Windows server skills in the areas of Active directory, Domain architecture, TCP/IP, DNS, Wins system, availability, scheduling, server capacity and performance.
• Providing the Remote desktop assistance to the client users in case of any issues with their Networking devices
• Install, configure, and support organization's Local area network LAN and support Wide area network WAN
• Experience with wireless technologies including the ability to handle wireless issues and its security
• Experience in handling complex issues related to routing switching to include the ability to configure during upgrade of device and replacement of device, handling performance related issues, load balancing, and troubleshooting IPV6
• Configuring the wired and wireless Routers for the BT users to access their Internet.
• Experienced in Windows Pre Boot process, boot process, TCP/IP networking, windows administration, Configuring Hardware, Creating Volumes troubleshooting and analysing RCA of failure.
• Supporting VPN connectivity and certificate installations.
• Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.
• Testing the DSL signal strength in case of any line issues with the user end. Also placing replacement request in case of faulty routers/modems.
• Assist users configuring the wired/wireless routers to access the Internet by enabling the security features WEP WPA for the wireless connection.
• Troubleshooting hardware issues like, RAM, HDD, CPU, Blue screen etc on all server hardware installation, Configuration and troubleshooting of DNS and DHCP.
• Problem-solved issues with PC clients, Server hardware/software issues.
• Excellent communication and diagnostic skills, consistently solve problems reputation for productivity, complex problem resolution and professionalism

Confidential

Responsibilities

Configure Networking devices, Remote desktop establishment, Communicating with users for troubleshooting issues.

Role

Applications Engineer

Activities

• Experienced in supporting networking devices such as Hubs, Switches, Wired Wireless Routers, Modems, Wired/ Wireless network adapters, Range Extenders and Power-line adapters.
• Good knowledge, understanding and work experience in LAN/WAN/WLAN Data network technologies, Voice Telecom, and Routing
• Configuring the wired and wireless routers for the client users to access the Internet via Laptop or Desktop by enabling the security features for the wireless connection.
• Ensuring customer satisfaction while providing technical support to end users.
• Providing the Remote desktop assistance to the client users in case of any issues with their Networking devices.
• Configured the wired/wireless routers to access the Internet by enabling the security features WEP WPA for the wireless connection and fixed wireless connectivity issues.
• Good communication and diagnostic skills, consistently solve problems reputation for productivity, complex problem resolution and professionalism
• Configure Network drivers and Printers using TCP/IP and Wireless connections
• Experienced identify the hardware failure components Routers, Switches Adapters and placed hardware replacement

Confidential

Role

Applications Engineer

Activities

• Experienced in operating system installation of WIN XP and WIN VISTA
• Good knowledge, understanding and work experience in LAN/WAN/WLAN Data network technologies.
• Configuring the wired and wireless routers for the client users to access the Internet via Laptop, Desktop or Workstations
• Ensuring customer satisfaction while providing technical support to end users.
• Providing the Remote desktop assistance to the client users in case of any issues with their Networking devices.
• Configured the wired/wireless routers to access the Internet by enabling the security features WEP WPA for the wireless connection and fixed wireless connectivity issues.
• Good communication and diagnostic skills, consistently solve problems reputation for productivity, complex problem resolution and professionalism
• Configure Network drivers and Printers using TCP/IP and Wireless connections
• Experienced identify the hardware failure components Routers, Switches Adapters and placed hardware replacement
• Excellent understanding of TCP/IP, firewall, networking protocols and security concept
• Excellent and proven verbal and written communication skills in English