Dear Recruiter,

• If the position you wish to fill requires integrity, enthusiasm, dedication, excellent technical and customer service skills I may be the person you are searching for. I have over twelve years of experience that includes: network / system /server administration, project management of network server, router, firewall, switch installations, and supervision of technical support teams, hardware maintenance, help desk, application training, and asset management in HIPAA compliant environments.
• I am detail oriented and have solid organizational, leadership and decision making skills with superior communication skills. I have a neat appearance and I am able to build strong working relationships with coworkers.
• Personality tests indicate that I am warmly enthusiastic, high-spirited, spontaneous, inventive, and that I bring tons of energy.
• Cisco CCNA Cisco Certified Network Associate .
• CompTIA A Certified Professional IT Technician.
• U.S. Marine Corps veteran.
• If my background suits your requirements, I would appreciate the opportunity to discuss the possibilities.

Sincerely,

Confidential

PROFESSIONAL EXPERIENCE

I have over twelve years of experience that includes: network / system/ server administration, project management of network server, router, firewall, switch installations, Cisco VOIP installations, supervision of technical support teams, hardware maintenance, help desk, application training, and asset management. I would like to align with a company that will utilize my experience and skill sets for long term mutual benefit.

Confidential

Server Administrator

• Maintain administration of over 1000 MS Windows servers in multiple geographic locations monitoring via SolarWinds EOC, MS SCOM, and VMware.
• Provide technical support, maintenance, and configuration of servers to support business units in day-to-day operations.
• Ensure completeness and integrity of data backup systems within servers via Symantec NetBackup.
• Administration of Windows Server Active Directory.
• Provide administration and security of all network resources.
• Troubleshoot any server-related problems or issues as necessary.
• Escalate and communicates server problems as necessary.
• Downsized.

Confidential

Network / System Administrator

• LAN / WAN network monitoring and issue resolution via VMware and vSphere and System Administration.
• Contract Temporary projects.
• Example 1: M Technology Group Orlando, FL Reworked Group Policy Objects in MS Server 2008R2.
• Example 2: GTI Maitland, FL Reworked / reorganized Active Directory Organizational Units. Resolved named access-list issues, support and maintain Cisco routers, switches, and firewalls via router configuration in Cisco IOS v15.
• Example 3: UTB Lake Mary, FL Created virtual servers and machines and configured virtual domain. Active Directory administration.
• Contract projects completed.

Confidential

IT Expert

• Network / System Administration - LAN / WAN network monitoring and issue resolution via VMware / vSphere.
• Planned, managed and completed the project of installation and configuration via IOS of Cisco routers, Wi-Fi Controllers / AP's, switches, firewalls, and servers running MS Windows Server 2008 R2 and maintained documentation and logs, Active Directory administration.
• Managed and completed the project of converting from a PBX phone system to Cisco VOIP including Cisco Unified Communications Manager / Unity.
• Deployed Windows 7 based PC and Cisco VoIP telephone equipment /Unity voice mail within user work environments, configured equipment to meet operability requirements for each user, and provided repair/replacement services for equipment.
• Planned, managed and completed the project of converting from Windows Messenger Service to Microsoft Lync for: instant messaging, video conferencing and remote desktop sharing.
• Created and maintained user accounts and groups for Microsoft Active Directory, Microsoft Exchange, and other applications. Applied GPO. Insured anti-virus, malware updates.
• Support, troubleshoot, and maintain Dell SAN, servers, switches, and routers.
• Research and purchase of network and user hardware /software and completed installations, training, and support
• Participated on committee for business continuity and disaster recovery planning procedures.
• Planned, managed, and completed the project of migration from Win XP to Win 7 including development of user training via seminars and Desk side support.
• Onsite IT presence to provide telephone support or in-person assistance, as required, resolving user workstation, Microsoft Office, Lync, internal application, and system access issues including VPN and One Time Password issues.
• Maintenance and repair of local printers, copiers, audio visual equipment, and scanners.
• Supervised IT Specialist, Web Designer and personnel assisting with IT installations.
• Consistently received excellent employee reviews. Downsized, position eliminated.

Confidential

IT Services and Support

• Network / System Administration - LAN / WAN network monitoring and issue resolution via VMware /vSphere and SolarWinds.
• Onsite support and maintenance of EMC SAN, Cisco routers, switches, firewalls via Cisco IOS , and servers running MS Windows Server 2008 R2 in a HIPAA compliant VM environment Data Center and maintained documentation and logs. Insured anti-virus, malware updates.
• Planned, managed and completed the project of migration from Win XP to Win 7 including user training via seminars and Desk side support.
• Managed the deployment of Cisco VoIP telephone equipment via Cisco Unified Communications Manager / Unity voice mail within user work environments, configure equipment to meet operability requirements for each user, and provide repair / replacement services for equipment.
• Supervised personnel assisting with Tech Support and IT installations.
• Create and maintain user accounts and groups for Microsoft Active Directory, Microsoft Exchange, and other applications.
• Research and purchase of network and user hardware /software and complete installations, training, and support.
• Support VPN, Laptops, Blackberries, and AirCards, and for non-Virtual Machine IT hardware.
• Maintenance and repair of HP and Ricoh printers, copiers, and scanners and audio visual equipment.
• Consistently received excellent employee reviews.

Confidential

Regional Staff IT

• Network / System Administration - LAN / WAN network monitoring and issue resolution via VMware /Vsphere, and SolarWinds.
• Managed and completed the project of installation and configuration of Cisco routers, switches, firewalls, and servers running MS Windows Server 2008 R2 and maintained documentation and logs. Insured anti-virus, malware updates.
• Supervised personnel assisting Tech Support and with installations.
• Planned, managed and completed the project of migration from Win XP to Win 7 including user training via seminars and Desk side support.
• Traveled to remote campus sites to manage / resolve network, VPN, hardware, and software related issues that cannot be managed remotely with RDP. Orlando, Daytona Beach, Altamonte Springs, and Lakeland campuses.
• Maintenance and upgrades for the Student Bookstore POS system.
• Researched and purchased network and user hardware /software and completed installations, training, and support.
• Participated on committee for business continuity and disaster recovery planning procedures.
• Create and maintain user accounts and groups for Microsoft Active Directory, and applied GPO.
• Managed regularly scheduled library of tape backup resources including daily backups, weekly backups. Consistently received excellent employee reviews.

Confidential

Systems Support Manager

• Network / System Administration - LAN / WAN network monitoring and issue resolution via VMware/Vsphere.
• Planned, managed and completed the project of installation and configuration via IOS of Cisco routers, switches, and servers running MS Windows Server 2003, provided hardware maintenance and maintained documentation and logs. Insured anti-virus, malware updates
• Created and maintained user accounts and groups for Microsoft Active Directory and applied GPO.
• Responsible for supervising the help desk specialists including / technical support break-fix , VPN, computer maintenance, software / hardware installation and configuration, connectivity, maintenance of asset parts inventory.
• Researched and purchased IT equipment, and assistance in developing, testing, evaluating, upgrading and improving CRM / Oracle ERP and other software programs.
• Participated on committee for business continuity and disaster recovery planning procedures.
• Responsible for user application training and inbound / outbound customer service contact via phone, fax, and e-mail, monitor users for security compliance.
• Consistently received excellent employee reviews. Division closed, position eliminated.