PROJECT MANAGER Strategic Project Planning Systems Integration Change Management Seasoned and analytical Information Technology Professional with a successful track record in the planning, deployment, and support of large scale enterprise middleware solutions. Uses system development life cycle management methodologies SDLC, SDM and ITIL core processes to ensure project productivity, reduced costs, and alignment of resources with strategic business goals. A project manager with an international focus and the proven ability to set realistic expectations, create accurate project schedules and budgets, lead cross functional teams, resolve critical path issues, manage risks, and deliver quality results consistently on schedule and within budget. Managerial and process proficiencies include: Business Case Analysis Production Support Incident Resolution Budgeting/Financial Planning Offshoring/Outsourcing Quality Assurance/UAT Project/Functional Reviews Global Team Collaboration Technical Documentation

TECHNICAL SKILLS SUMMARY Operating Systems: UNIX Solaris, IBM AIX, HPUX , Linux, IBM Mainframe Z/OS, MS Windows Software, Tools Message Oriented Middleware MOM - IBM WebSphere MQ MQSeries Admin Applications: BEA Systems WebLogic J2EE Platform, Oracle server, SQL, PL/SQL, C, Visual Basic, UNIX Commands, vi Editor, HP Service Desk HPSD , Sybase PowerBuilder, HTTP, HTML, Microsoft Office Suite Network Infrastructure: TCP/IP, Telnet, SSH, SSL, FTP, DNS, VPNs, Firewalls

PROFESSIONAL EXPERIENCE

Confidential Administrator/team lead, Senior Production Support Analyst Manage middleware and MQSeries production support team including three onshore and four offshore contractors with responsibility for root cause issue analysis, escalation, reporting, and resolution. Achieve high resource utilization goal through effective resource planning, cross training, and performance evaluation. Lead upgrade of eight Windows servers and fifteen Unix servers to supported version of MQSeries involving Call Centers, Fraud, and E-commerce front end applications. Provide oversight of MQSeries/middleware administration and configurations with accountability for performance through change and incident management best practices implementation. Manage Configuration Management Database CMDB , track/control MQSeries usage and licenses, manage releases, and participate in code fixes and the creation of proactive alerts. Analyze system resource utilization trends and risks to ensure maximum application performance. Led upgrade of six LPARs MVS to supported version of MQSeries involving Capstone and Communication Server applications. Led standardization of MQ infrastructure for new EOS servers. Led reengineering of middleware platform for use by E-commerce and VRU clients. Spearheaded critical migration of five middleware servers to a strategic data center environment.

PROFESSIONAL EXPERIENCE Middleware Project Administrator, Production Support Analyst Led upgrade of 27 UNIX servers to new version of MQSeries involving multiple external organizations. Achieved 300,000 savings through development and documentation of a portable client migration process to include negotiating and meeting established timetables and resolving critical path issues. Reengineered the middleware production environment to include documentation of new processes. Managed change control compliance through establishment of expectations with internal customers, creation of change documentation guidelines, and coordination of work with deployment teams. Established MQSeries/middleware automated monitoring processes, including the use of granular alerts, resulting in reduction of incidents from over 60 to less than 10 per month. Coordinated and analyzed effectiveness of MQSeries/middleware disaster recovery exercises, trained production support staff on processes, and assisted in auditing to meet IBM configuration standards. Saved 500,000 through tracking and control of MQSeries licenses across the enterprise. Confidential Administrator, Production Support Analyst Provided production and non-production support including incident root cause analysis and issue resolution requiring communications with developers to ensure timely incident closure. Served as team change control coordinator with responsibility for change impact assessment, change approval process, team scheduling, and the achievement of work deadlines. Supported ITIL core processes for incident resolution, change control, contingency planning, and problem management. Coordinated software release timetable, created release documentation, and supported rollouts. Configured MQSeries/middleware on UNIX servers, authored a server support guide, and developed processes and documentation for use in communication server production support. Participated in a Real Time Decisioning RTD standard architecture project and managed RTD server application issues through final resolution and closure. Created a process to manage resources and perform changes for external partners including Kmart, HDI, and TNS. Confidential Configuration Management Consultant Contract Position Performed Time Management Configurations using TimeLink software to include development of test plan/scripts, work schedules, rounding rules, attendance, and exceptions for overtime work. Confidential Systems Analyst, Programmer Maintained an Accounting Information System and analyzed, designed, and developed a Budget Information System BIS .