SUMMARY

My career has spanned serving in both the public and private sectors. I have extensive experience with delivering excellent customer service while installing, troubleshooting and benchmarking networks. I am seeking a position which will enable me to utilize my diverse background in the field of information technology.

Operating Systems: Windows 95/98/Me/2000-03/Vista/ Windows 7/ Windows 2000/2003 Server, NT 4.0, Workstation Server, XP, Microsoft Terminal Server, Novell Netware 3.11 / 3.12, DOS.

Networking: LAN: Ethernet, Token Ring, Remote Access, VPN, Frame Relay HP Open View, WIFI, WAN: terminal servers, modems, CSU/DSU, T1, and ISDN, CISCO routers, switches.

Hardware: CAT5 wiring standard and certification. Sniffer Network General , LAN analyzer, NetView, OTDR/TDR. Fiber Optic installation, termination, and certification. IBM Mainframe Connectivity 5520 327X .

Software: Microsoft BackOffice Suite, MS Exchange Server, Lotus Notes, Corel Perfect Office, Microsoft Office 2003, 07 Outlook, Adobe PhotoShop 4/5, PCAnywhere, Blackberry, DHCP, DNS, WINS, TCP/IP, SNA, Videoconferencing and Various Emulation Applications.

PROFESSIONAL EXPERIENCE

Confidential

Network Administrator

• Designs and implements new methods, procedures, and systems both automated and manual to improve the processing and flow of information within the company.
• Develops and provides documentation of the system specifications, including system scripts, system installation procedures, system backup and recovery techniques and system test methods.
• Conduct and provides cost/benefit analyses for new proposed program modifications, methods, and procedures.
• Analyzes, installs and configures applications troubleshoots network problems, and monitors and evaluates system performance.
• Establishes operational database, software configuration controls and system interfaces for computer system s assigned.
• Maintain file servers and network access document and analyzes system anomalies to ensure optimal equipment performance.
• Prepares systems for operational use and support operational tests.
• Assists clients in articulating and defining their business requirements and assists in preparing the business case justification for technical investment decisions.

Confidential

Customer Service / Field Engineer

• Performed hardware and Software installation and support encompassing microcomputer workstations
• LAN/WAN file servers, and peripherals, Migrations i.e. BB's, printers, scanners .

Confidential

Installation Engineer

• Conducted hardware installation and support encompassing microcomputer workstations, LAN file servers, Windows 2000/XP Client, Windows 2000 or 2003 Server, LAN/WAN, frame relay, Compaq, and peripherals i.e. printers, scanners, Blackberry, PDAs, Tandberg Video Conferencing, and digital cameras .
• Performed technical tasks in assigned areas, update relevant information systems follow processes leading to successful completion of assignments participate in special projects as requested.
• Performed specific duties state in the task description. Configuration of hardware integration, installation and configuration, user profiles, email accounts on workstations, printer setup/IP printing, and other duties as assigned.

Hardware System Support Engineer

• Conducted hardware installation and support encompassing microcomputer workstations, LAN file servers, and peripherals i.e. printers, scanners, PDAs and digital cameras .
• Performed technical tasks in assigned areas, update relevant information systems follow processes leading to successful completion of assignments participate in special projects as requested.
• Performed specific duties state in the task description and other duties as assigned.

Desktop Specialist

Served as Customer Service Field Engineer for Bank Of America's 2000 Migration contract.

• Customer Service Field Engineer
• Migration of existing desktops from NT to XP/2000.
• Serve as a contractor on an as-needed basis.
• Reconfigured IP, DNS, WINS, DHCP, and Gateway configurations.
• Installed Windows 2000, Ghost Images from Windows 95/98 clients to 2000.
• Upgraded banking systems from Windows 95/98 to Windows 2000.
• Reconfigured IP, DNS, WINS, DHCP, and Gateway configurations.
• Repaired, installed, and troubleshoot network infrastructure.
• Verified applications integrity.
• Ran scripts for migrations.

Field Engineer

• Reconfigured IP, DNS, WINS, DHCP, and Gateway configurations.
• Installed Windows 2000, Ghost Images from Windows 95/98 clients to 2000.
• Served as consultant and migration technician for the United States Postal Service throughout South Carolina.
• Verified applications integrity.
• Ran scripts for migrations.

Network Administrator

• Provided network support for the Financial Aid Office.
• Trained Financial Aid staff on Microsoft BackOffice Suite, network operation functions, and interfacing with the campus Mainframe.
• Managed department's annual computer budget including configuration, purchasing, verification of receipt, and installation of equipment.
• Wired, terminated, and installed network equipment for the department.