SUMMARY OF QUALIFICATIONS

• Development management experience. Led a team of systems engineers, test engineers and developers in evaluating and performing proofs-of-concept of application monitoring and automated deployment tools. Experience in managing software development and infrastructure build-out.
• Project management experience. In-depth knowledge of IT processes and methodologies including SDLC, ADM and Agile. Projects implemented using ADM and Agile methodologies completed on budget and on time with less than 10 variance.
• Business and systems analysis experience. Full project lifecycle experience in M A projects. Integrated Concord, Netegrity and Niku support and knowledgebase systems into CA GIS systems TOPS, STAR, KT .
• Development experience. Extensive programming experience with expertise in different technologies, programming languages and scripting SOAP, Java, VB, ASP, SQL, JavaScript, VBScript, HTML, CSS, XSLT
• Designed, developed and implemented enterprise solutions both internal and hosted: globally distributed systems with disaster recovery DR and single sign-on capability.
• Led several solution evaluation initiatives completed Request for Architecture RFA , Request for Proposal RFP , vendor selection scorecards, Statement of Work SOW and Investment Request IR .
• Knowledgeable in the SAP NetWeaver implementations at CA for both the internal and customer facing portals. Familiar with the SAP infrastructure at CA and the major enterprise legacy systems - STAR and TOPS.
• Knowledgeable in all Global Information Systems GIS processes and methodologies ranging from vendor selection, procurement, pre-IR estimation, application commissioning and project management.
• Proficient at presenting and communicating technical concepts to the technical and non-technical audience.

RELATED SKILLS

• Project Management and Development Methodologies: Agile, SDLC, ADM, Clarity, Workbench, ADM estimator Office / PM Suite: MS Project, MS Visio, MS Power Point, MS Excel, Clarity, Rational Rose Database Technologies: Oracle 9i, 11g, Exadata, MS SQL Server, Ingres, Erwin, MySQL Web/Application Servers: Apache, Jakarta Tomcat, IIS, SAP NetWeaver, .NET, Weblogic Java Technologies: Java, Servlets, JSP, Java Beans, JNDI-LDAP, JMS Web Technologies: Java Script, VB, VB Script, .NET, ASP, HTML/DHTML, CSS, SOAP, XML, XSL/XSLT, Perl Search Engine: Coveo, Google Appliance, Web Content Discovery Server IBM WCDS Testing Tools: Jmeter, Test Director, Load Runner, Win Runner
• Deployment/Monitoring Tools: uDeploy UrbanCode IBM AppDynamics IDE: Eclipse, SpringSource Tool Suite, WebSphere, SAP NetWeaver Developer Studio, Visual Studio, ColdFusion Macromedia, Oracle SQL Developer, Oracle Developer Data Modeler SAP Technologies: SAP EP 6.0, Wed DynPro, SAP NetWeaver Visual Composer, SAP NetWeaver Developer Studio

PROFESSIONAL EXPERIENCE

Confidential

Independent Consultant: Development Manager

Led multiple teams in building the infrastructure and deployment of AppDyamics and uDeploy in the development, QA and production environments. Acting as the end-to-end project manager and technical project manager in the migration of over 100 Weblogic applications on Solaris to a Linux environment. Currently managing the upgrade of EIT core databases from 10g to 11g as well as migrating engineering legacy databases from Oracle 9i to Oracle 11g on Exadata.

Key Contributions:

Received the AppDynamics Center of Excellence ACE Award for North America in 2013 for managing the rapid deployment of the product at CV on its development, test and production environments. Within 9 months the infrastructure was built and over 600 agents deployed in production. Proposed and spearheaded the evaluation and the POC of several application performance management APM tools such as CA Wily, AppDynamics, DynaTrace and OpTier to be used in the load test environment.

Sr. Project Manager, Confidential

Performed project functions including strategic and tactical planning, project management and architecture design for the redesign of CA's support site, which integrated a new document repository, a third party search engine and download / upload capability using Akamai CDN. Assisted in production support efforts researched, troubleshoot and solutioned defects worked on three projects in various roles. Responsibilities include scope planning, resource planning, solution review, vendor selection and development of SOW and IR.

Key Contributions:

Designed and implemented Coveo search engine to integrate with multiple customer facing systems. The solution eliminated the need to federate search across multiple disparate search engines thereby reducing indexing time and workload on back end content repositories. It also provided external customers a single view of CA Technologies knowledge content this was part of the Beacon Project Phase 1. Saved the company over 250,000 in Professional Services contract.

Project Manager, Confidential

Primary role: CA Support Solution Delivery liaison team lead, responsible for supporting and developing customer facing applications Performed project management and IT manager functions including directing and overseeing the defect resolution and application development. Gathered requirements, defined resource schedule and project timelines, prepared investment requests, facilitated vendor selection, collaborated with other teams, managed day-to-day production support issues, managed with a team of indirect reports from ITC and NA, presented project status reports to senior management.

Key Contributions:

• Designed the Fast Track Production Support process. The process enabled the team to reduce the backlog of Support Online issues from over 400 to less than 100 in less than 8 weeks.
• Designed and implemented the replacement of iPhrase with Coveo that led to a net savings of 300,000 in license and support renewals.
• Stabilized Support Online significantly by leading a team of SAP NetWeaver portal developers in addressing the critical iView timeout issues when the application went live.
• Implemented a vendor hosted Creative Virtual social media web site that integrated with Support Online via SAML single sign-on. Improved customer satisfaction and self-service by providing rich content and message board interaction with other product users.
• Implemented Liferay application with redundancy in NA and UK as proof-of-concept and test bed for the future Customer Value Network CVN application. CVN is hosted externally at Rackspace.
• Managed project budgets of up to 900,000.

Lead Business Analyst Confidential

Led team of analysts to do gap analysis on the legacy and SAP CRM system. Conducted joint application design JAD sessions. Gathered requirements, created traceability matrix, developed functional design document, developed use cases and executed test plans.

Key Contributions:

• Gathered requirements for the integration of Netegrity, Concord, and Niku into CA. The scope of the integration included support web portal, issue management systems into STAR and knowledge base into KT.
• Redesigned the electronic product download process. Products were made available for download via the support portal as individual components rather than as full product suite. This allowed customers to download only components that they are interested thereby reducing bandwidth usage and time to download.
• Created UML processes for the component download functionality of Support Online. Prior to this solution, was no ability for the customer to download single software components from a pre-packaged product. This reduced the size of files downloaded and the download time. It significantly improved customer satisfaction.
• Analyzed and assisted in the improvement of the user account management and site login process. User accounts from disparate user repositories eTrust LDAP and Active Directory were aggregated into Radiant Logic. This design paved the way for the implementation of the company's single sign-on infrastructure.
• Supported the re-branding effort by assisting in the User Centric Design JAD sessions of the Support Online project.

Application Developer, Confidential

Designed and developed multi-tiered object oriented applications leveraging best in class technologies participated in project planning sessions with project managers, analysts and other technical team members. Wrote detailed application specifications, translated technical requirements into programmed application modules. Participated in code reviews and ensured that all solutions aligned to pre-defined architectural specifications. Identified and troubleshoot code-related issues.

Key Contributions:

• Developed the PCSDesk application it automated the 24X7 globally staffed manual process of updating tickets in STAR from emails from the customer. The solution is currently in production, has reaped significant cost savings due to process improvement.
• Developed STAR.ca.com the first web based interface to the STAR Support Tracking and Reporting application. This application is still in production, heavily used and integrated with other internal applications. It is highly stable with minimal support required.
• Developed Product Documentation application a publishing and delivery capability added to the support site allowing customers to search and download product documents and manuals. This application is still in production and currently has over 1,200 manuals published and available for download.
• Development team member of 4 generations of the company's technical support site Support.ca.com developed in Perl, eSupport.ca.com developed in VB and ASP, SupportConnect developed in JAVA, Support.ca.com in JAVA/SAP NetWeaver J2EE engine.