Information Technology Professional

• Solutions-oriented IT Messaging Administrator with notable success directing a broad range of corporate IT initiatives while participating in planning and implementation of information technology solutions in direct support of business objectives.
• IT professional with over 15 years' experience managing and administering Microsoft Windows and Microsoft Exchange 2000, 2003, 2007 network infrastructures
• Demonstrated capacity to implement innovative IT research and analysis-- that drives assessment, awareness, decrease exposure, and strengthen organizations
• Hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture, testing, and support
• Outstanding leadership abilities able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project teams
• Managed upgrades / migrations and has defined server policies, procedures and standards
• Provided strong analysis, troubleshooting / customer service skills and providing excellent communications skills
• Platforms: Windows 2000/2003/2008 servers with Active Directory infrastructure, Exchange 2003, 2007, 2010 Symantec VERITAS Net Backup and Backup Exec, Citrix, GOODLINK mobile device management, Trend Server protect, Scan Mail, Windows XP/Vista/ Windows 7 workstations and MS Office 2003/2007/2010
• Networking: TCP/IP, Novell, Banyan, ISO/OSI, IPX/SPX, Ethernet, Token Ring, VPN, SSH, Secure ID.
• Languages: PowerShell, VBScript: WMI, ADO, LDIFE and ADSI
• Tools: LAN Manager, Net IQ migration tools, ISS Real Secure, Checkpoint Firewall, Norton Firewall and Ghost, McAfee/Norton Virus Protection Utilities, HP OpenView, IBM Tivoli, IronPort, Postini.
• Software: Lotus Notes, Microsoft Office System including Microsoft Word, Microsoft Excel, Microsoft PowerPoint , Microsoft Access, and Microsoft Outlook , Microsoft Project, and Microsoft FrontPage .

Professional IT Experience

Confidential

IT Application Analyst

• Responsible for supporting Critical HIM applications like Cerner PowerChart, Siemens Soarian Financials, Quantim, EScription, Access Anywhere and Standard Register Forms on Demand.
• Reponsible for applicaton development and troubleshooting HL7 messaging transactions
• Work with vendors closely to resolve applications issues, bugs and patch and scheduled release updates.
• Support HIMs customer to troubleshoot application issues.

Confidential

Exchange Administrator

• Responsible for supporting the Exchange server 2003 and 2010 environment. Troubleshoot day to day mail server errors in some case working with Microsoft engineers to resolve issues as needed.
• Troubleshoot mail routing issues, tracking messages, Setup Transport Layer Security TLS between clients.
• Responsible for supporting Blackberry Servers on both platforms Exchange 2003 and exchange 2010
• Troubleshoot with Outlook/blackberry issues with respect to mail delivery
• Troubleshoot Spam Blocking issues using IronPort, Forefront for Exchange and Postini Appliances

Confidential

Application Operations Analyst

• Level 3 triage support of Microsoft Windows platform and applications or experience in internally developed application deployments.
• Performed software and server administrative tasks on Windows 2003 and Windows 2008 servers
• Write Documentation on Deloitte Audit applications for hand off to offsite teams in India
• Automate tasks with Documentum applications by creating scripting in Powershell and VBscripts

Confidential

Messaging Administrator

• Provide messaging support to 18k users in Lotus Domino and Exchange 2007 server environments
• Migrated users from Lotus domino to exchange 2007 utilizing Quest migration tools
• Migrated users from newly acquired companies running Exchange 2003 to Exchange 2007 also using Quest Migration tools
• Used exmerge to migrate individual mailboxes that were outside of migration scope
• Support Lotus Domino databases, configuration and ACLs for legacy databases
• Provision and support mobile devices Blackberry, WM, Smart-Phones, active sync
• Provide Blackberry enterprise Service Server level support create BES accounts, device policies, provisioning readiness
• Provide exchange administration level support as well as rectifying issues with existing users as needed.
• Support Exchange server 2007 and Windows 2008 configure updates and patch management troubleshoot mail routing issues on hub transports and Client Access Servers CAS , troubleshoot MAPI client issues, Auto discovery issues.
• Running from the EMS shell using Powershell for exchange, provide information on exchange server disk health , size and free space as well and clustering statuses.
• Manage Exchange Anti-Spam, Anti-Virus filters, assist helpdesk with resolving notes and exchange tickets
• Adds and Changes to Exchange Global Address Book, Distribution lists, Maintain Custom Recipients and Text Paging

Confidential

System Administration

• Managed a multiple active directory domain environment throughout a Lotus notes to Microsoft exchange email migration.
• User account creations, user moves, security group creations
• Setup Shares and managed access control list
• Desktop imaging and desktop policy management and creation
• Utilized WebSense website blocking and reporting
• Assisted remote users in troubleshooting their VPN connections
• Troubleshoot Citrix applications printing issues. Publish Citrix applications on adjoining servers when needed.

Confidential

PC Refresh Consultants

• Built Windows XP PC using the Enteo Administrative and distribution software
• Troubleshoot Windows XP based PCs
• Setup and configured Office 2007 products
• Resource planning and inventory

Confidential

BES Administrator /RSA Server /Desktop Support

• Provided BES server support to blackberry devices. Created and managed BES accounts, Over the air key encryptions
• Assigned BES account policies to devices based on given criteria
• Maintain Inventory of Blackberry devices and mobile EIN and mobile numbers
• Trained new user on how to use blackberry devices
• Distributed RSA tokens for VPN access
• Utilized SMS for remote control of remote servers and pc to assist users and for distributing software packages.
• Performed desktop imaging utilizing Ghost and Altiris software.

Confidential

Information Technology Analyst

• Analysis and re-engineered local area network platform, active directory and servers as part of cleanup efforts for the banking industry
• Provided oversight responsibility for various aspects of the team approach in meeting goals and deadlines
• Provided ability to identify and evaluate all critical systems and Informational needs
• Managed Windows account maintenance via VBscript using ado, ldif, adsi monikers for active directory remediation.
• Software packing of multiple applications for uninterrupted installation to be distributed via SMS server and or CD install. Packaging software includes Wise and SMS installer.
• Upgraded, maintained, and supported TREO wireless devices enterprise management services via Goodlink management console, managed BES Blackberry server and blackberry devices Installs

Confidential

Windows Administration Contract

• Built Windows 2003 servers and updated with the latest critical patches and service packs
• Installed the terminal Services load balancer on two windows 2003 servers to handle 200 remote connections
• Installed and configured WSUS server to deliver critical patches and hot fixes to workstations and servers and proper testing has been completed
• Configured TREO devices thru over the air configurations and managed connectivity using the GoodLink management console.

Confidential

Windows Administrator

• Managed Windows account maintenance including adds, changes and deletes
• Managed various security tools to protect confidential information while allowing appropriate access
• Created, managed and maintained DHCP address pools for computer and printer devices as well as voice
• Responsible for DNS zones, reverse lookups to maintain server name resolutions, and maintained website connectivity
• Management responsibility for researches, installs, and tests software updates and patches to supported applications and various server operating systems
• Managed local and domain group policies for Terminal server administration, user account, password policies and WSUS updates
• Provided analysis and identification of potential areas where existing policies and procedures require change
• Provided strong customer service for internal IT teams as well as Business Partners
• Worked closely with the Helpdesk and Networking teams
• Ensured all backups are completed, tested and shipped off to offsite locations
• Performed restores when necessary
• Built and maintained Windows 2003 servers based on departmental needs
• Maintained SPAM gateway SMTP server Support of Exchange plug-ins and third party applications Anti-virus, Anti-SPAM
• Provided 2nd level support for all email platforms.
• Upgraded, maintained, and supported TREO wireless devices enterprise management services
• Managed the SQL Server-based document management system and incorporate data into MS Access databases according specifications given
• Created and managed MS Access data for the purpose of capturing inventory and warranty information that can be searched online or delivered in report format
• Developed, created and implemented logical and physical database designs, and Transact-SQL code, including tables, views, indexes, stored procedures
• Used ODBC connection to get data from SQL databases

Confidential

Applications and Windows Migration Specialist

• Migrated users from Windows NT domains to Windows 2003 active directory integrated domains
• Identify software defects for submission to developers. Work with the developers providing support till resolution of issues.
• Worked with remote locations and their support teams to resolve migration and applications problems Vendor's onsite contact for all updates, patches and software fixes.
• Clearly document all support tickets and their resolutions Process effective communication skills when discussing project status with other project leads, sponsors, and executives

Confidential

Administrator/Software Packaging/Desktop Administration

• Administered MS Exchange 2000-2003 clustered environment, in a 300,000 user organization, 80 Exchange servers, 6000 users per active node and 53 Blackberry Enterprise servers
• Upgraded Windows 2003 Active Directory with Exchange 2003
• Defined and set server computing and server policies, procedures and standards
• Built and managed BES Blackberry server in multiple remote locations
• Set policy configurations on all Blackberry devices thru the server console
• Added servers to Blackberry 3.6 database and performed all upgrades and patches to server when necessary
• Performed server upgrades, patch updates and revisions on HP servers Provide 24x7 on call coverage and out of office hours server maintenance
• Utilized HP Openview management agent and command EVA to ensure health and physical disk health
• Used Performance Monitor application to monitor the SMTP queue and store size
• Managed server nodes in a clustered environment
• Managed mailboxes size settings and purge deleted mailboxes using Exchange Server Manager
• Managed/ created /moved user accounts using ADU MMC
• Performed Lotus Notes to Exchange 2000 mailbox migration
• Built packages for software executables for Lotus Notes 4.5.3 and 6.5.3, Citrix, JInitiator, MS Access, AutoCAD viewers applications for mass distribution using SMS Installer and Wise Studio packaging software
• Planned and coordinated deployments for several GE newly acquired locations
• Setup wireless access for onsite connectivity
• Configured application settings remotely for applications at remote locations
• Provided next day support for all application packages
• Built ghost images for Windows 2000 and XP images for desktop deployments
• Took a proactive approach to troubleshooting for routine or moderate hardware and software problems

Confidential

Network Security Administrator

• Completed all adds/deletes/changes of user IDs and Exchange 2000 mailboxes in a multiple domain Active Directory Windows 2000 and Windows 2003 server infrastructure
• Provided setup and maintained DFS shares
• Supported user ID maintenance using documented processes and tools
• Administered global group access memberships
• Provided support in system and data security monitoring and reporting by running and analyzing reports
• Managed multiple domain user IDs and Global groups
• Performed NT 4.0 to Windows 2000 domain migrations utilizing the ADMT and Net IQ tools
• Used the Net IQ DMA to create projects configured from CSV files listing user information including user group and drive mappings

Confidential

System Administrator Consultant

• Administered a 6-location Windows NT/2000 and Exchange 5.5 network
• Executed all backups/restores onsite and through online resources
• Managed the development of migration designs for NT 4.0 to W2k application platform
• Installed and performed in-place upgrade of mail servers from Exchange 5.5 to 2000
• Coordinated special projects, department moves, software/hardware deployment and special training initiatives
• Prepared and maintained documentation for ongoing server maintenance
• Standardized main office and satellite offices on same desktop software configurations and server hardware
• Instituted a backup and off site disaster recovery protocol for all locations

Confidential

Supervisor/Senior Network Administration

• Led large-scale server deployment to sites in multiple states as well as large-scale server consolidation and/or server upgrade projects spanning multiple states
• Built and led cross-functional teams to deliver objectives
• Managed the installation, maintenance, migration and upgrade of large-scale nationwide Windows-based networks for both local and Fortune 500 clients
• Directed research and evaluation of a national server/desktop migration for a 50,000-user environment, discovering OS2 servers and workstations, and assessing the feasibility for conversion to the new client 32 platform
• Installed, configured and maintained Windows 2000 server domain with Windows 2000 Professional workstations and Exchange 5.5
• Setup IP printers and network DSL/Cable Internet access for small office locations
• Built and managed a proxy server 2.0 with IIS 4.0 to regulate Internet access
• Directed the migration of Exchange server 5.0 to 5.5 and upgraded to fault tolerant
• Created and edited Access reports, and light coding in Visual Basic
• Development regarding the creation and implementation of logical and physical database designs and Transact-SQL code, including tables, views, indexes, stored procedures. Use ODBC connection to get data from SQL databases
• Responsible for development and maintenance of existing Access Databases to run SQL queries and write SQL scripts. Work with the PL/SQL coding stored procedures and performing data manipulation, extracts/loads, and reports
• Administered a nationwide, 45,000-user Windows NT multiple master domain model network
• Established and administered network access and security policies for corporate entity additions to the enterprise-wide network.
• Setup and configured TCP/IP, DHCP and DNS on NT and Active Directory services 2000 platforms
• Implemented SQL database user access using Enterprise Manager controlling table setup/imports/exports, rebuilds and backups/restores
• Participated in a team that migrated 6000-user Novell 4.11 network to Microsoft NT 4.0 server and workstations for local offices
• Built ghost images for rollout of NT workstations, NT and Win95 Laptops
• Configured and Migrated G3 power MAC PCs
• Provided in-house training initiatives, ensuring effective user-focused instruction is provided regularly and targeted to address surveyed problem areas
• Participated in a team that migrated 6000 plus computers from Novell to Microsoft Networking for area's local offices
• Banyan MAIL conversion to Microsoft Exchange 5.0
• Created mailboxes, distribution lists, public folders and setup up custom recipients for the in transition banyan mail users
• Installed and configured machines for Lotus Notes 4.5 users
• Setup and configured for RAS and VPN access laptops users configuring the autodial database, this included the NetBIOS names and set static IP user assigned addresses
• Supported over 2000-user client/server community in the United States, Europe and Asia.
• Trained users on applications and troubleshot problems.