SUMMARY

• Around 12 years of total IT experience and 9 - years of specialization in System Administration, Project Management and Exchange Support.
• Microsoft Certified IT Professional (MCITP); Microsoft Certified Technology Specialist (MCTS)
• Ability to work in a 24x7 Support environment as required
• Expert in maintenance, admin and support of over 80 Network Servers, Microsoft Servers (2003/ 2008/2012/2016 ), Microsoft Windows (XP/ Vista/ 7/8/10).
• Experience new Server builds, DC1 -DC2 migration. Application and SQL install.
• Experience in Cluster Configuration and troubleshooting.
• Experience in SCCM install and configuration.
• Experience in server monitoring and maintenance
• Experience with Virtualization technologies like installing, configuring, VMware vSphere. Creation, management, administration and maintenance of virtual servers and clients.
• Proficient in configuring of Active Directory with Microsoft Applications using GUI and command-based tools.
• Experience supporting Enterprise anti-virus, anti-spam, filtering, logging, encryption and email tracking, TLS configurations, using Exchange Online Protection (EOP) and Transport rules.
• Support of messaging environment and archiving in the Cloud (Office 365)
• Familiar with Power Shell commands and how to perform non-GUI tasks in Exchange.
• Experience on methods for vulnerability detection and remediation
• Expert in configuring WSUS server using Windows 2003 Server and successfully provided the patches for nearly 100 to 150 clients in both indoor and outdoor networks.
• Directed deployment of all OS security patches.
• Familiar with Hyena system, (BMC) Blade Logic Server Automation and Shavliktools.
• Familiar with Network Engineering, implementation and documentation of VOIP/ LAN.
• Experience in utilizing Remote Desktop and Remote console to manage Windows 2003 Server and Remote assistance.
• Implementing volumes in Disk Management, providing the security, backups, and storage.
• Familiar with Monitoring Mail Queues: Exchange 2007 and Exchange 2003.
• Manage problem resolution to a satisfactory completion by keeping abreast of assigned tickets and following the proper escalation processes via Remedy queues.
• Responsible for Installing Bitlocker for all the users and configuring their emails and data restore.
• Responsible for User data and customer satisfaction.
• Responsible for configuring and installing their network printers and plotters.
• Responsible making sure user logs in to his Microsoft Lync account without any issues.
• Excellent command of running projects employing industry standard project management techniques.
• Successful project and technical team leader and motivator.

TECHNICAL SKILLS

Operating Systems: Windows Vista; Windows XP; Windows 7; Windows 8; Mac OS-X; Windows 2000 Server; Windows Server 2003; Windows Server 2008; Microsoft Exchange 2003; Microsoft Exchange 2007.

Software: MS Office 2007; MS Office 2003/XP; Norton Utilities; PC Anywhere; McAfee; WinZip; Cloud Backup (Mozy); Microsoft Office 365, Hyena system, (BMC) BladeLogic server Automation and Shavliktools, SCCM, Microsoft PowerShell Scripting

Virtualization: Microsoft Virtual Server 2008 R2, 2012 R2, VMware, Microsoft Hyper-V

Networking: TCP/IP; Routers; Switches; Modems; Hubs and Bridges.

Backup Tools: Mozypro; Symantec backup exec 2010;

Anti-virus: McAfee Enterprise Trend Micro Server Protect and Symantec Antivirus

PROFESSIONAL EXPERIENCE

Confidential

Windows Security Admin

Responsibilities:

• Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure for various Confidential applications.
• Responsible to ensure dat system hardware, operating systems, software systems, and related procedures strictly adhere to the security policies practiced within Confidential .
• Solely responsible for the Windows and Application systems dat support Asset Management in Confidential . dis is a global application within Confidential with a high concurrent user load.
• Support around 8000+ servers which require high availability at all times and ca have minimum downtime as these are used for mission critical requirements of Confidential . Responsibilities on these systems include SA engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation.
• Participated in technical research and development to enable continuing innovation within the infrastructure.
• Involved in project teams with technical issues in the Initiation and Planning phases of our standard Project Management Methodology. These activities include the definition of needs, benefits, and technical strategy; research & development within the project life-cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions. Participation on projects is focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project life-cycle.
• Monitors and maintains Windows Server operating system and additional server components including but not limited to Exchange, Active Directory, SharePoint, SQL Server, and Office Communications Server/Lync Server.
• Applies patches to major subsystems and services, roles, and filesystem components within a Windows Systems environment and performs Operating System and patch testing on all changes prior to installation.
• Executes basic PowerShell or Command Shell commands.
• Monitors and reviews system logs and detect and troubleshoot problems.
• Writes basic technical operating system documentation.
• Controls system access and security aspects of critical systems.
• Works remotely to provide 24x7 support on critical systems.
• Demonstrates in day-to-day work adherence to security best practices and CITES access control and security policies.
• Building Microsoft Hyper-V Server servers for clients to test their applications.
• Building Virtual Machines in NON-Prod and Prod environment.
• Working on PowerShell Scripts to automate the process.
• Establishes and maintains suitable resource and performance monitoring on all systems.
• Establishes and maintains automated patching for all systems for which employee is responsible.
• Demonstrates day-to-day adherence with change control precepts and practices.
• Provides technical support and customer service directly to end users through ticketing system and periodically through screen sharing.
• Discovers and communicates potential service problems through identifying patterns occurring across separate help desk tickets and customer reports
• Works efficiently with minimal guidance from Senior or Lead administrators.

Environment: Windows 7; Windows 10; EVAL Environment Support; Windows Server 2003; Windows server 2008 \ R2; Windows server 2012 \ R2; Windows server 2016; Configuration Manager 2012 (SCCM); HP Service Manager; ILO-4 (HP); Service Now (ticketing tool); SCAMPI (system center application management and packaging interface)

Confidential, Woonsocket, RI

System Administrator

Responsibilities:

• Responsible for windows server 2003 migration to windows server 2008 (VM)
• Responsible for coordinating with Server owners and scheduling time for server migration.
• Worked on Virtualization technologies like installing, configuring, VMware vSphere. Creation, management, administration and maintenance of virtual servers and clients.
• Responsible for keeping track of the of decommissioned servers and servers already been migrated.
• Responsible for DR Testing analysis.
• Responsible for Microsoft Baseline Security (MSB) scans.

Environment: Windows 7; Windows 10; Antivirus support; Dell systems and software; Microsoft Easy Transfer Tool; Windows Server 2003; Windows server 2008 \ R2; Mac OSX

Confidential, Sunnyvale, CA

System Administrator

Responsibilities:

• Responsible for data migration of all the user using windows Confidential image on their laptops
• Responsible for maintaining the Backup network, hardware, software, files on a regular basis accordingly as per the company policies.
• Timely analyze whether any repairs or replacements is needed.
• Responsible for troubleshoot Microsoft windows issues.
• Responsible for Installing Bitlocker for all the users and configuring their emails and data restore.
• Responsible for User data and customer satisfaction.
• Responsible for configuring and installing their network printers and plotters.
• Responsible making sure user logs in to his Microsoft Lync account without any issues.
• Responsible for the installation of operating system windows 7/ Windows 8
• Responsible for reimaging the machines using Windows tools and Norton Ghost

Environment: Windows XP; Windows 7; Windows 8; Antivirus support; Dell systems and software; Microsoft Easy Transfer Tool; BitLocker; Mac OSX

Confidential

System Admin / Team Lead

Responsibilities:

• Managed Project Guruaid.com, an independent provider of remote technical support services for several third party brands
• Administrating and troubleshooting 2003 server (workgroup model).
• Managing user accounts and giving share & security level permissions.
• Responsible to install, set up, maintain network and also configure the peripherals, cabling and equipment’s accordingly as per the requirement.
• Responsible for maintaining the company strategy like designing, implementing and maintenance of enterprise network components.
• Responsible to monitor whether all the components are available for successful communication.
• Responsible for maintaining the Backup network, hardware, software, files on a regular basis accordingly as per the company policies.
• Timely analyze whether any repairs or replacements is needed.
• Managing data base of server & creating new users accounts.
• Responsible for configuring & troubleshooting NETGEAR & CISCO ROUTER.
• Responsible for troubleshoot Microsoft windows issues.
• Responsible for configuring & troubleshooting Microsoft outlook accounts.
• Responsible for creating new Microsoft outlook accounts for new users.
• Monitoring complete network & providing network statistics.
• Responsible for the installation of operating system windows 7; windows 8
• Responsible for assigning daily work based on tickets opened.
• Handling escalations and providing L3 support for all desktop related issues.
• Providing induction trainings and classroom trainings.
• Conducting interviews for new hires.

Environment: Windows XP; Windows 7; Windows 8; Antivirus support, third party non-Microsoft products; phone and chat support; Remote Desktop; Norton utilities.

Confidential

System Administrator

Responsibilities:

• Handling Desktop and level 1 Server issues.
• ISP Setup for clients on DSL and Wireless.
• Work with Webhosting support with Cpanel (Apps4rent.com)
• Creating FTP user on the web server.
• Creating Users in AD and SharePoint 3.0
• POP, IMAP and Exchange Client setup Like Microsoft Outlook, Outlook Express
• Monitoring the Exchange Server Queues.
• Monitoring Event Viewer and Performance Logs & Alerts for all servers.
• Used Nagios Utility to monitor servers Alerts.
• Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personal Computer software and hardware, Internet and new computer technology.
• Provides one-on-one end-user problem resolution over the phone for user approved Personal Computer (PC) software.
• Delivers, tags, sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals.
• Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, WLAN and local-area network access problems.
• Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements
• Able to provide a full range of support and client relationship services ranging from first through to third line support and customer on-site visits.
• Attention to details with a desire to create high quality products.
• Good noledge and understanding of the network infrastructure and protocols such as TCP/IP, HTTP, etc.
• Desktop (PCs, Laptops and Peripherals) hands-on experience for both hardware and software.
• Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches.
• Group’s customers by keywords for profiling, sales and marketing campaigns, training.
• Supports multi-message campaigns via e-mail, mail etc.
• Involved in Windows 2000 & MS Exchange Server 5.5 as Messaging System.
• Involved in maintaining Windows servers and Mail servers and to migrate from old mail servers to new mail servers.
• Configuration of Outlook web access for Exchange clients.
• User setup, profile management & controlling user access
• Installed and configured personal computers, Windows networks, file servers and Ethernet networks.
• Configuration /Management of HP LaserJet 4050 Printer.
• Software Installation and Configuration on Desktops
• Backup and Recovery.

Environment: Windows Server 2003; Windows Server 2008; VMware Server and Cloud Storage Manager; Symantec Backup, Phone and Chat support.

Confidential

Customer Service Professional

Responsibilities:

• Worked on processes DELL Project, as a Customer Service Professional (L2)
• Online installation and maintenance of Operating Systems
• Troubleshooting of wireless and internet connections
• Virus Trouble shooting and Maintenance
• Managing user accounts and giving share & security level permissions.
• Responsible for maintaining the company strategy like designing, implementing and maintenance of enterprise network components.
• Responsible for maintaining the Backup network, hardware, software, files on a regular basis accordingly as per the company policies.
• Timely analyze whether any repairs or replacements is needed.
• Managing data base of server & creating new users accounts.
• Responsible for troubleshoot Microsoft windows issues.
• Responsible for the installation of operating system windows 7.

Environment: Windows XP; Windows 7; Antivirus support; Dell systems and software; Dell connect; Other remote software;

Confidential

Technical consultant

Responsibilities:

• Worked on processes such as Wondering Wi-Fi, Wireless Connectivity, Wintera, ZT Group
• Online installation and maintenance of Operating Systems
• Managing user accounts and giving share & security level permissions.
• Responsible for maintaining the company strategy like designing, implementing and maintenance of enterprise network components.
• Responsible to monitor whether all the components are available for successful communication.
• Responsible for maintaining the Backup network, hardware, software, files on a regular basis accordingly as per the company policies.
• Timely analyze whether any repairs or replacements is needed.
• Managing data base of server & creating new users accounts.
• Responsible for troubleshoot Microsoft windows issues.
• Responsible for the installation of operating system windows 7

Environment: Windows XP; Windows 7; Windows 8; Antivirus support; Team viewer; Phone and chat support.