Security Clearance

Active SECRET

Technical Skills

• Preparing for Security DoD 8570.01 - M
• 5 years ITIL experience
• MCSA Windows Server 2003 Security
• Installation, configuration, and administration of Microsoft servers and workstations Windows Server 2003 through Server 2008 R2
• Experience with DISA STIGS/Security Guidelines
• Active Directory management and administration
• Web page management and administration
• WhatsUp Gold, SolarWinds, CiscoWorks/Cisco Prime
• Hardware/Software installation, diagnosis and repair/replacement
• Windows client workstation administration and support

Experience

Confidential

Tier 3 Network Support Team Lead US Coast Guard TISCOM

• Team Lead - provided management and oversight of Tier 3 Network Support staff whose responsibilities include all local and remotely located network connectivity for both classified and unclassified networks
• Participated in local and distant meetings supporting organizational Enterprise Networks
• Conducted technical support management for Cisco Routers Switches
• Verified account eligibility for users granted for network access and created accounts for Enterprise network devices
• Prepared Network Availability and Metrics reports for presentation to upper management
• Performed ITIL Service Operations functions for Enterprise helpdesk support staff and processes

Confidential

Network Operations Center NOC Manager USCG TISCOM- Incident Management

• Managed 24/7/365 US Coast Guard NOC staff of 15 network support technicians responsible for upper tier support of a large Enterprise network consisting of thousands of devices
• Developed, maintained, and presented all training material used by NOC staff
• Subject Matter Expert SME acting as first escalation point for all network incidents and customer support requirements
• Developed and maintained all all NOC support policies procedures in accordance with government requirements
• Maintained rapport and relationships with key personnel in partner agencies and contract companies
• INstalled and configured WhatsUp Gold network monitoring tool infrastructure and software for organizational use to monitor network availability and stability
• Established network node support priority levels for all USCG circuits in parallel with contract Service Level Agreements SLAS
• Represented Branch Manager at meetings when necessary
• Prepared reports for upper management

Confidential

Network Operations Manager USCG TISCOM- Incident Management

• Manage 24/7/365 USCG NOC staff whose responsibilities include all land, air and sea based network connectivity - don't repeat see above
• Responsible for managing and training entire NOC staff
• SME for all events requiring a higher knowledge level
• Creating/maintaining all NOC policies procedures
• Establishing/maintaining relationships with DHS counterparts
• Attends local and distant meetings in regards to USCG Networks
• Built database for all circuit information for consolidation
• Attends meetings on behalf of Branch Chief as needed
• Prepares reports for Bi-Weekly Command Brief
• Preparing policies, procedures and database for future takeover of classified network

Confidential

Networking Administrator

• Network Utilization analysis recommendations for improvement for both classified and unclassified
• Plan execute projects supporting proactive maintenance and support of the IT Enterprise
• Performed trend analysis on IT network system problems and provided resolution recommendations to management
• Data collection preparation of bi-weekly ops brief
• Provided policy recommendations to manage IS network systems enterprise wide

Confidential

Networking Administrator III

• Overseeing the Coast Guards Firewall and Intrusion Detection System project.
• Currently designing the Coast Guards first Wireless SIPRnet project
• Currently designing a Land Based connection for CG planes.
• Install, configure, maintain and troubleshoot SIPRNET hardware and software on USCG Cutters.
• Install, manage and maintain hardware including Dell Servers, MPC Desktops/Laptops, CISCO Routers, Firewalls and Switches for the entire United States Coast Guard SIPRnet Management Office
• Proficient in Microsoft Server 2003, 2000 Server/Professional Windows XP
• Travel to and install SIPRNET on USCG Cutters located throughout the United States
• Prior to travel all servers, workstations and laptops must be imaged using Ghost 8.0 and prepared for installation
• Ship all equipment to duty location at least 1 week before scheduled arrival
• Act as Tier III Network Engineer Administrator for troubleshooting high level Help Desk calls including but not limited to Network connectivity issues, Active Directory problems and various TACLANE issues.
• Inventory Manager for the Coast Guards SIPRnet Management Office

Confidential

Information Systems Consultant

SIPRNET Network Administrator

• Installed, configured, and administrated Microsoft Windows XP, 2000 Professional, NT 4.0 as well as NT Server, 2000 Server and 2003 Server in a classified LAN environment for the Navy Marine Corps Spectrum
• Center NMSC
• Experience in Microsoft Exchange 5.5 and 2003
• Installed and managed Symantec Server
• Created and maintained data backup procedure for NMSC
• Troubleshot everyday problems for users on the network including, malfunctioning hardware, LAN connectivity, User account maintenance,
• email and Microsoft Office problems
• Created and implemented plan for network migration from Windows NT4
• to Windows 2000 for the NMSC classified LANs
• Created and implemented plan for server upgrade from NT Server to 2000
• Server and then to 2003 Server
• Performed Systems Analysis for recommended upgrades to network,
• systems, and improved workflow management.
• Performed operating system patches/upgrades
• Managed server failures
• Recommended changes to minimize operational disruption
• Implemented practices to assure the availability, integrity, authentication,
• and confidentiality, of information systems and network
• Performed periodic ST E System Testing and Evaluation on all workstations and servers using guidance given by DISA, the Defense Information Systems Agency
• Managed Defense Messaging System DMS to include traffic downloads, install updates/service packs/patches
• Managing NMCI seats for NMSC
• Procurement Advisor
• Web Master for NMSC additional duty
• Maintained the office web site for NMSC
• Managed the internal and external web sites

Confidential

IBM Computer Operator

• Monitored and maintained daily activity and troubleshooting system
• problems for clients located throughout the United States using IBM Info
• WindowII consoles and IPL systems as needed.
• Maintained daily data backup procedures, tape library for all clients. Cross trained in VAX operation
• Supervisor: Doug Barnwell Company Sold Mr. Barnwell moved

Confidential

Assistant Manager

• Managed staff of 6 10 daily cooks, mechanics, front desk and floor staff
• Controlled daily and weekly accounting paperwork for Bowling Center
• Including timecards, center income/expense reports
• Daily customer service management
• Supervisor: Carolyn Marshall Center Closed Ms. Marshall retired
• Kajax Engineering Washington, DC Dec 1995 July 1997
• Systems Operator
• Contractor for the United States Department of Agriculture
• Controlled and maintained and installed various computer equipment and software in an IBM Dummy Terminal environment.
• Monitored computer systems
• Monitored the daily requests of systems changes
• Installed and maintained IDEA and AST Emulation boards and software,
• as well as the Micro Integration software
• Assembled and installed coaxial cables throughout the building US Department of Agriculture .