Summary

Dedicated business and customer-oriented information technology professional with ability to improve procedures and processes. Provide a unique mix of information technology and business skills. Possess excellent communication skill throughout the corporate hierarchy.

TECHNICAL SKILLS / EDUCATION / AWARDS

• Servers: Microsoft Domain Controller / Member Servers / Exchange Active Directory, IIS Hyper-V, VMware-ESX
• Networking: BigIP F5 , Cisco Routers / Switches / WCS Wireless , Juniper ESX Switches / SSG, LAN/WAN
• Protocols: BGP, DHCP, DNS, FTP, HDLC, IMAP, IPSEC, OSPF, POP3, PPP, PPTP, RIP, SMTP, SNMP, SSH, TELNET
• Security: BlueCoat Proxy, Symantec End-Point, CheckPoint, FWSM, Group Policy, ISA 2004, OS Hardening, WSUS
• Storage/Backup/Recovery: GHOST, NAS, Simpana / Symantec Backup-Exec, Storage Area Network SAN , VMware
• Desktops: Microsoft 95/98/ME/2K/XP/VISTA/7/ Learning 8 , Macintosh Tiger/Lion Parallels/Fusion , Linux Ubuntu
• Applications/Other: AMIS Asset Audits, ArcViewGIS, Bomgar, CA Service Desk, Citrix, InfoBlox, Lexis-Nexis, Lotus 123, MapInfo, MS LiveMeeting, MS Office all versions MS Project, MS SharePoint, NetScout, PeopleSoft, Polycom Video Conferencing, PRTG, Remedy, Technical Writing skills, WebEx, Wireshark
• Well-versed instructor for training of in-house applications: ACT, Billtrak Pro, Microsoft Office, etc.

PROFESSIONAL EXPERIENCE

Confidential

Network Administrator

• Support 300 offices 100,000 employees with only 4 Network Administrators
• Process improvement and elimination of stale/static processes
• Build enterprise routers / switches for corporate and our vast remote office population
• Continuous monitoring of NNM Network Node Manager for down circuits and respond with appropriate action
• Resolved all issues escalated from tier-2 helpdesk staff
• Well-versed at handling an extremely versatile/heavy workload tickets, projects, build-outs, etc
• Point-person for SmartNet audits Skilled at auditing/ budget modeling
• Build out Cisco AP's utilizing Cisco NCS/WCS site surveys, mapping walls/glass/cubes
• Cisco firewall and ISA Server administration
• Assisted in VLAN configurations on IBM Blade Center
• Monitored and provide network configuration of all corporate and remote of APC brand UPS's
• Managed internal DNS MS and external DNS/DHCP Infoblox
• F5 load-balance administration inclusive of generating SSL certs in tandem with GoDaddy.com
• Troubleshoot issues with Netscout/Infinistream, PRTG, Splunk, and Wireshark
• Bluecoat Proxy administration

Confidential

Network Administrator

• Expert level auditing skill-set
• Self-initiated project of analyzing network extensively noting areas requiring security, devices historically lapsing SmartNet coverage, revised Cisco configs and updated documentation
• Responsible for maintaining and troubleshooting LAN/WAN router and switch environments
• Interacted with off-site support teams at remote offices in support of local IT needs
• Assigned subnets/IP's for network/systems engineering departments
• Handled local network access within conference rooms and updated VLAN for employee moves/new hires
• Performed routine audits for SNMP logging and local login consistency on Cisco devices
• Utilized vendor tools for troubleshooting network outages/spikes PTRG, Scrutinizer, WireShark, AceLive
• Performed bi-weekly Tue/Thur Maintenance Window firewall modifications via CheckPoint
• Maintained an up-to-date DR center responsible for recent move
• Load-balanced network objects via BIG-IP F5 and Cisco CSS

Confidential

MIS Engineer

• Team received company's Innovation Award for Microsoft Exchange consolidation
• Supported Ad.com U.S./Japan, Adtech, AOL Dulles , Bebo, Quigo, Third Screen Media
• Assisted in the Ad.com/AOL migration of user/computer accounts to AOL domain
• Oversaw/evaluated help desk team Baltimore/Boston activities for responsiveness and accuracy
• Provided support for 1000 users with extremely high user satisfaction
• Provided in-house training to users on corporate applications in person and via MS Live Meeting
• Expert troubleshooting in resolving cases that were escalated by the team
• Created policies/procedures inducing cost-savings from optimized builds and engineer automation for redundancy
• Evaluated, recommended software/hardware purchases
• Interacted with vendors regarding troubleshooting, licensing and upgrades
• Audited Tape Backup Schedules/Jobs SOX Compliance and Asset Tracking: desktops, laptops, servers, etc.
• Maintained HP/DELL servers, Cisco VLAN configurations, Group Policy, UPS, WAP's
• Solely responsible for Data backup/recovery, WSUS and Antivirus administration for US/Europe desktop/servers
• Monthly maintenance events off hrs to patch all North American/Japan servers
• Daily interaction with Active Directory and Exchange handling cases regarding: accounts, passwords,
• membership, security/distribution groups, mailboxes, public folders, room resources, etc.
• Setup and maintain Polycom HD video conferencing equipment
• Administered global company meetings via Polycom's/Web-Ex from 10-500 participants
• Administration of MS SharePoint and MS Project server

Confidential

Helpdesk Lead/System Admin

• Only employee to receive 3 recognition awards peer voted for work beyond the call of duty
• Primary POC for Help Desk/ Network for headquarters and seven outreach offices
• Incorporated single click VNC for accessing firewalled computer in offsite offices
• Managed helpdesk team which provided support for US ARMY Edgewood Proving Ground for 100 users
• Provided live training sessions on hardware/software for all contract employees
• Local and remote support of all HP desktops at corporate and national outreach offices
• Maintained HP server environment and Cisco network infrastructure
• Hands-on maintenance of all production color printers/plotters
• Provided Active Directory permissions, group-policy and user share management
• Performed backups/restorations via Exabyte tape library / VERITAS Backup Exec
• Assisted with design, implementation and DR recovery plan
• Consultant to U.S. Army for development, roll out and training for a proprietary software application
• Approved and evaluated all IT purchases maintained software licensing
• Utilized finance skills to create automated budget model for client

Confidential

Operations Manager

• Designed an automated rate model for field sales, which resulted in 70 increased productivity. Taking a process that before coming aboard took an hour down to five minutes. From this effort my department was able to handle the shocking 250 increase in productivity without requiring additional FTE's. This allowed us to provide a much quicker response time to our customers
• Managed 8 staff members in two separate departments underwriting and renewals
• Provided guidance in creation of RFP's, Fee Schedules and analyses for clients
• Implemented guidelines, policies, procedures and conducted staff training and coaching
• Approved all staff projects that required senior staff review
• Administered revised rate plans based on historical utilization and cost data analyses
• Responsible for providing quarterly reports for new/recurring customers
• Audited database extracts from AS400 for accuracy of client initial setup
• Performed analyses of competitors lines in varied markets and competitive pricing
• Evaluated the impact of new technologies on current systems and procedures

Confidential

Lead Business Analyst

• Personal efforts allowed the organization to remain open 6 months longer than anticipated
• Efficiently managed WorldCom account largest payable 29M annually
• Noted necessity and developed a automated national tax model
• One of four people tasked provide valuation analysis of company status during bankruptcy
• Led monthly true-up calls with vendors corporate attorneys in attempts to claim receivables
• Responsible for ensuring quarterly cost saving benchmarks were not only attained but exceeded
• Audited, disputed and quantified monthly reserved liability
• Produced and forecasted the Expense and Reserved Liability report via PeopleSoft
• Daily audits of 4 staff analyst's workflow for clarity and accuracy
• Involved with executives on all vendor contract negotiations
• Audited vendors for abuse and strict adherence to our corporate contract terms
• Provided mentoring to staff via training on accounting systems and proper department workflow
• Executed audits for electronic billings via personal database and scripts
• Developed and maintained the Network Cost Department's webpage

Confidential

Business Analyst

• Developed a high-quality quantitative survey model for the American Red Cross
• Using auditing skills to solve a very large cash-flow issue for Miami Children's Hospital
• Sole support for senior manager on all financial and strategic client engagements
• Compiled local financial performance analyses from hospital data for regional partners
• Constructed databases SQL and Access , projections and survey models from demographic and financial results
• Generated and analyzed HCIA data reflecting hospital financial performance
• Designed quality demographic GIS maps MapInfo, ArcView for national KPMG partners
• Point-person for all data-mining projects database, Lexis-Nexis