CAREER SUMMARY

• 10 years of IT experience in various stages of SDLC involving Application Development, Software Maintenance, Quality Assurance, Application Packaging and deployment activities in large enterprise environments.
• Certified Salesforce Developer with 5 years' experience on salesforce.com platform primarily in administration, Customization, Implementation and Support of Salesforce CRM.
• Experience in analyzing business requirements and converting the same to business solutions.
• Well versed with analyzing company processes, translating business workflows into accurate Salesforce.com workflows, assignment rules, and configuring Salesforce.com to meet business needs.
• Apex triggers, Force.com API, Web services, custom objects, custom fields, Pick list, Page layouts, Validation Rules, custom Tabs, Custom Reports, Report Folders, report extractions to various formats, design of Visual Force Pages, Dashboards, and Email generation according to application requirements.
• Experience in design and development of salesforce.com CRM applications involving Force.com Apex Classes,
• Proficient in salesforce.comadministrative tasks like Profile and Roles management , User management, Email Services, customizing Page Layouts, Validations, Workflow Alerts, Actions, Reports and Approval Processes, security and sharing rules implementation as per organizations requirement.
• Good Experience in developing Custom Page Layouts, Workflows, and Approval processes.
• Strong knowledge of sales, marketing, service and support automation.
• Very good understanding and exposure to Sales Cloud, Service Cloud, SaaS and Papas environments.
• Skilled in customizing standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns as per client's need.
• Extensive experience in lead case management Web-to-Lead, Email-to-Case .
• Proficient in data migration using Data Loader, Import Wizardand developing SOQL SOSL queries using Force.com Explorer.
• Exposure to development of Web service API/REST API for scheduling data import/export operations to and from Salesforce.com platform.
• Advanced knowledge of APEX, including but not limited to scheduling, web services API, triggers, custom controllers, Design Patterns, Dynamic Apex, and Batch Apex.
• Expert in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.
• Experience with risk analysis associated with application implementation and impact analysis on current system or business.
• Collaboration with cross functional labs/teams across various geographies.
• Strong knowledge of customer service and supportautomation.
• Expertise in Build and release activities primarily in the design, development and deployment of application packages and Product installers for large enterprise environments multi-platform and windows .
• Experience in developing and deploying applications onmultiple platforms like HPUX,Sun Solaris, Linux and

Windowsbased servers.

• Excellent communication and inter-personal skills and good exposure to working in both large and small team Environments.
• Expertise in Object Oriented Analysis, Design / Development Methodologies, Core Design Patterns, Use Cases, Sequence and Class Diagrams using UML with Rational Rose and Microsoft Visio.
• Good exposure to Agile Methodologies effectively applied the principles of agile methodology in project

TECHNICAL SKILLS

SalesForce.com

Force.com IDE, Data loader, Force.com Excel connector, Apex Triggers, SOQL, SOSL, Visual Force Pages, Apex Classes/Controllers, Apex Web Services, Workflow Approvals, Record Types, Email Templates, Dashboards, Analytic Snapshots, Custom Objects.

Languages and Scripting Technologies

Java, C , Perl, Install Script, VBScript, Shell Script, JavaScript, Batch Script, Apex, PHP, IIS, WebSphere Application Server, HTML, CSS, XML

Operating Systems

Windows 2008/2012, Linux, Solaris, HP-UX

RDBMS

SQL Server 2005/2000, Oracle 10g/9i, DB2 , SQL

Utilities Tools

Microsoft Visio, Visual Studio 6.0, TOAD, PL/SQL Developer, InstallAnywhere, Installshield Professional/Developer, VMware Workstation, VMware ESX Server, Team Track, Cygwin, SQL Plus, Call Center, WinCVS, Clear Case, Clear Quest, StarTeam, Tortoise, Caliber, Rational Team Concert, CMVC , SQL Developer, BMC Remedy, Code Collaborator, One3, Eclipse, Orca, Perforce

PROFESSIONAL EXPERIENCE

Confidential

Role: Salesforce Administrator/ Developer

• Confidential is a wholesale bank that serves the housing, finance, and community and economic development
• needs of itsOwner-members. FHLBank Pittsburgh serves 314 memberfinancial institutions in Delaware, Pennsylvania,
• and West Virginia.Using BMC Blade Logic, the staff deploys patches automatically, generates reports to validate
• compliance With configurationPolicies and extends developers access to production data without compromising
• Segregation-of-duties guidelines.

RESPONSIBILITIES:

• Involved in analysis, design, estimation and development of the system modules.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components, Customized user Roles, Role hierarchies, Profiles and sharing settings to ensure that the protected data is available only to the authorized users.
• Configured developed the triggers, validation rules having hands on the deployment process from one Sandbox to other.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Used Data Loader to transfer the data to production and Full sandboxes and data management activities on force.com platform.
• Field Dependencies, Validation Rules, and Workflows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields,
• Extensive experience Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions, and approval Workflow.
• Responsible for developing complex Custom Approvals processes, custom Workflows and Assignment Rules.
• Participated in Review and Quality Audit meetings

ENVIRONMENT TOOLS:SOSL, SOQL, Force.com IDE, Visual force , Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules

Confidential

Role:Salesforce Administrator/ Developer

software and consultancy company, providing supply chain management, manufacturing planning, retail planning, store operations and collaborative category management solutions located in Scottsdale, Arizona. BMC BladeLogic Server Automation automate complete stack provisioning for each JDA customer environment based on hardware and software templates.Sales Cloud to centralize and co-ordinate activities among the various stakeholders. It is also used to quickly share information among call center, field sales and technical service teams. Service Cloud is implemented to track customer issues.

RESPONSIBILITIES:

• Worked closely with business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects and Custom objects of SalesForce.com.
• Technical reality that is extendable and maintainable.
• Understanding customer requirements by interacting with Business users and translate them into a
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Functional needs of the application.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various
• Implemented web based case management automation Web to Case on Case Object to track and solve customer's issues.
• Data from oracle to salesforce.
• Integrated Oracle with Salesforce using Web Services API. Have built Integration programs to bring nightly
• Designed various Webpages in Visual Force for implementing Business requirements on Accounts and Opportunities
• Used SOQL SOSL with consideration to Governor Limits for data manipulation needs of the application
• Using platform database objects.
• Using REST API to integrate Salesforce with Documentum
• Provided SSO implementation through SAML 2.0
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.

ENVIRONMENT TOOLS: Salesforce.com, Apex, Visual Force, Eclipse, Force.com IDE, REST API, JSON, XML

Role: Salesforce Administrator/Developer

bank holding company. The largest subsidiary is SunTrust Bank.SunTrust uses IBM Tivoli Endpoint Manager, built on Big Fix technology, to maintain vigilance over the software running on its computers and previously undocumented IT assets on the network.

RESPONSIBILITIES:

• Developed integrations using SOAP and REST Web Services.
• Interacting with the client product owner, analyzing requirements and developing estimating user stories in the tracker for agile methodology.
• Using REST API to integrate Salesforce with several other client systems to provide intelligent analytics to the user to take informed decisions during user interactions.
• Implemented partner and customer communities
• Creating technical design and overseeing code quality control.
• Creating Apex classes, triggers and batch Apex as per user stories
• Creating Visual Force pages and components as per requirement
• Integrated Oracle with Salesforce.com using Web Services API.
• Integrating Salesforce application to application using SOAP API
• Creating technical design and overseeing code quality control.
• Creating Apex classes, triggers and batch classes
• Data migration through Apex Data Loader
• Deployment using changes sets

ENVIRONMENT TOOLS:HTML, JavaScript, Core JAVA, XML, Oracle, Eclipse, WebSphere, Ant, Unix, and CVS, Force.com IDE, Salesforce CRM, Visual force Pages, Workflow Approvals, Reports, Custom Objects, Custom Tabs.

Role: System Software Engineer

is a comprehensive software suite designed to simplify management of the high-performance Enterprise Virtual Array EVA family of array products. HP Command View EVA provides a powerfully simple storage management experience when compared to traditional storage array management. HP Command View EVA provides systems and storage administrator's simplicity without compromise and the industry's easiest approach to array management.

RESPONSIBILITIES:

• Responsible for creating UML diagrams ER Diagrams using rational tools
• Developed front-end using HTML and performed validations using Java Script.
• Design of components for Attribute based XML message generation, exception handling, and Database connectors.
• Implemented Data Transfer Objects, Value Objects for moving data between Presentation tier and Business Layer.
• Integration and deployment of code components in portal server, database and messaging infrastructure.
• Designed and developed wrapper around JDBC API.
• Developed the entire data flow module of transaction creation up to creating the required data in the required XML format which can be recognized by messaging infrastructure using Java, JAXB, XML, JMS and Achieved above flow using various design patterns such as DAO, Factory, Service Locator, Singleton patterns
• Developed database objects such as Tables, Indexes, Stored Procedures and triggers.
• Co-coordinating the implementation of the project in UAT and Production smoothly
• Extensively involved in the development of PL/SQL Queries, Stored Procedures, Triggers, Functions and Packages.
• Developed ANT and JavaScript code required for the project.
• Designed, developed and maintained the data layer.
• Developed the AJAX code for dynamic population of values to the screen without having to reload the screen.
• Developed a JAX-WS Web service to expose business methods for other applications.
• Used SOAP UI for unit testing Web Services, implemented and executed JUnit test cases for unit testing business components.
• Developed web service client for posting.
• Monitor continuous integration using JUnit.
• Developed test cases using JUnit for testing various pieces of functionalities independently and then integrating them seamlessly into the application.

ENVIRONMENT TOOLS:HTML, JavaScript, Core JAVA, XML, Oracle, Eclipse, WebSphere, Ant, Unix, Servlet, XML, Java Web services, UNIX Shell Scripts, Microsoft Project, Microsoft Visio, Microsoft Office, CVS.

Role: Sr. Software Engineer

PureCMS, a Web content management system provides the power to easily edit, update or change the Web site content.PureCMS is all about making Web site changes in a secure way and be able to oversee, manage and track the status of all files, users and activities as they take place.

RESPONSIBILITIES:

• Requirements Analysis and Design
• Designed and development of User Interfaces, Menus using HTML.
• Have used JDBC to handle large result sets.
• Designed class and sequence diagrams for Modify and Add modules.
• Integrating various modules.
• Incorporating new editor into the product.
• SQA related Activities.
• Generating Unit test case documents.
• Developing Installation Package
• Deployment and Unit Testing.
• Code Review

ENVIRONMENT TOOLS:Java,HTML, JavaScript, AJAX, PHP, IIS, MySQL, Oracle, Install shield Professional

• PMP :Project Management Professional Certification, PMI
• CSM : Certified Scrum Master Certification, Scrum Alliance
• SFDC : Salesforce.com Certified Force.com Developer
• OCP : Oracle Certified Professional, Oracle
• ITIL :ITIL Foundation Certified
• Big Data : Trained on Big data framework.
• Six Sigma: Trained on Six Sigma methodology.