System Administrator Resume Profile,PA - Hire IT People

Objective:

To grow as a team member in an innovative and forward looking company offering personal advancement through challenge and responsibility.
Systems: Cisco Systems , Active Directory, VMWare, Lotus Notes 7.0 , Windows OS, MAC OSX, MS Office Suite 2010 ,Remedy, Ghost Imaging, SharePoint server, Service Center, SQL 9.0, LDAP, Reflections2/3270/AS400,ACFS, Dreamweaver, Adobe CS5, Cisco SDM, TeraTerm IOS, SCCM 2007
Networking: TCP/IP, ISO/OSI, SAN, Ethernet, Token Ring, FDDI, VPN, SSH, SecureID.
Tools: LAN Manager, Checkpoint Firewall, McAfee/Norton/Kaspersky Virus Protection Utilities, Microsoft Office System including Microsoft Word, Microsoft Excel, Microsoft PowerPoint , Microsoft Access, and Microsoft Outlook , Microsoft Project, and Microsoft FrontPage .

Professional Experience

Confidential

Job Title: Systems Engineer Contractor

Updated installation instructions for business applications and off-the-shelf software while testing application compatibility. Maintained application deployment development and management.
Performed analysis of application software solutions, their impact on the production environment and regression testing against standard desktop and server configurations
Assisted in the development and management of security incidents for multiple IT functional areas across the enterprise.
Implemented and maintained encryption, firewalls, authorization, authentication, intrusion detection, and gateway security controls.
Developed, implemented, and ensured documentation of security standards, procedures, processes, guideline and policies, such as user authentication rules, security breach resolution procedures, security auditing procedures, and use of firewalls and encryption routines. Ensured requirements and deliverables were clearly defined.
Responsible for analyzing Local Area Network LAN and Wide Area Network WAN issues as well as assisting all help desk teams.
Analyzed performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
Managed the processing of incoming calls to the Help Desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues.
Establish and enforce Help Desk service levels agreements in consultation with end users to establish problem resolution expectations and timeframes.
Assisted in tracking and analyzing trends in Help Desk requests and generated statistical reports.
Determined appropriate course of action, conducted repairs/modifications, and upgraded internal components.
imaging different vendors' computers Dell, Sony, IBM with x86 and 64-bit Intel and AMD CPUs using Norton Ghost and Bart PE boot disks
Remotely administered anti-virus deployment and scanned for viruses and Malware on client computers through SMS
Administrated accounts and privileges in Active Directory including Exchange 2003.
Installed, maintained, and troubleshot of end user computing environment including Windows XP/Windows 7, Office 2007/2010, and TrendMicro anti-virus.
Troubleshot end user connectivity issues VPN, Remote Desktop .
Created and maintained standard laptop/desktop images using Symantec Ghost.
Resolved helpdesk tickets or escalated issues to appropriate team members.
Provided technical assistance to protect enterprise data and infrastructure using certificates and security protocols like SSL, SSH. Etc.

Confidential

IT Executive

Recruited to establish and manage enterprise-wide information-security program. Oversaw companywide efforts to identify and evaluate all critical systems. Designed and implemented security processes and procedures. Supervised daily activities of Computer Security Assistant and Internet Administrator.

Key Contributions:

Instrumental in developing and implementing Disaster Recovery DRP Plan for corporate sites.
Managed and maintained Microsoft Platform Active Directory, DNS, FTP, Email Server and Windows Server 2000 2003 Platform ex. ISA Server, Exchange Server, Addition Domain Controller
Created company Group policies and procedures governing corporate security, email and Internet usage, access control, and incident response.

Confidential

System Administrator

Administrated ISA Server 2004 as a firewall and proxy Server. Deployed and Administrated Windows server update services as down-stream server.
Performed daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, disks are created, and media is recycled and sent off site as necessary
Researched and recommended innovative, and where possible automated approaches for system Network administration tasks. Identified approaches that leverage our resources and provide economies of scale.
Performed ongoing performance tuning, hardware upgrades, and resource optimizati required.

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System Administrator Resume Profile

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