Qualification Summary

Possess extensive 18 years of progressive IT hands on experience in client server technology environment. Specialized outstanding project planning, execution, monitoring and resource balancing skills with the ability to support multiple simultaneous projects in a functional Matrix organizational structure. Superior management of designing and testing of SAP/IT infrastructure and software development deliverables through iterative evolution. Experienced in developing basics for business processes. Experienced in training and managing onsite and offshore technical and development teams.

Professional Experience

Confidential

Sr. Systems Engineer/ Infrastructure Manager

Confidential as a Technical Manager for various, complex network integration projects in support of Government customer DOD. Responsible for the overall management of specific IT projects and ensuring that both technical solutions as well as schedules are implemented in a timely manner. Responsible for all aspects of the project including Technicalities, schedules, documentation preparation and customer interaction. Responsible for clearly presenting information reading and interpreting complex requirements and interacting with customers at all levels and across various customer sectors. Responsible for conducting formal briefings of high profile projects, providing project status to various levels of upper management. Team lead / supervisor for team of 18 resources consisting of senior engineers and SME's.

• Provided support in VMWare desktop and application virtualization. Experienced in design, implementation, troubleshooting and support of large deployments consisting of VMWare desktop and applications. Designed, tested, and supported VDI infrastructure, and documented back-end storage for optimal performance for VDI infrastructure. Provided planning and technical support for customer specific installations. Provided assistance to other support groups as necessary and stayed abreast of new technologies as it applied to business needs
• Coordinated Windows support efforts of IT support personnel in a multi-state environment. Provided monitoring of day-to-day support activities including problem resolution, request fulfillment and software maintenance. Responsible for validating that all Windows Servers, Desktops and Laptops systems meet Enterprise standards. Oversight and escalation resource for IT Support staff that provided 7x24 on-call system support. Responsible for implementing standards for the configuration and deployment of Windows servers, desktop and laptops. Provided software management and experienced in software vendor relationships. Managed department budget assigned for the procumbent of various software license purchase and renewals
• Managed and supported hardware and software operation at Pentagon ITA datacenters, including more than 4000 desktops and over 1000 servers both on NIPR and SIPR networks. Researched new technologies and calculated future needs to achieve accurate capacity planning. Successfully converted physical machines to virtual using various virtualization technologies and virtualized all non-production application servers and standardized configurations during the process to reduce support calls, management overheads, disk space and memory to improve performance and to reduce unnecessary calls/alerts being generated.
• Developed implemented and monitored SLA with staff and customers ensuring compliance and quick resolution of issues. Develop SOP's for all the different business needs for smooth business processes. Contributed to design and documentation of current and targeted Enterprise Architectures in all business and technical domains.
• Assisted with installing, day to day technical supporting, testing, and troubleshooting of IA systems in accordance with established policy, procedures, test plans and guidance. Supervised installation, monitoring, testing, troubleshooting, and administration of IA hardware and software systems. Recommended, scheduled, and performed IA system repairs, systems administration, and maintenance. Diagnosed and resolved IA problems in response to reported incidents. Enhanced rules sets to identify or block sources or potential sources of malicious traffic.
• Guided teams in the development of in house applications using relational database management systems using Oracle 11g. Coordinated efforts to Develop and modify Oracle backup and recovery scripts. Used Oracle backup utility RMAN to implement Oracle backup and implemented disaster recovery procedures. Knowledge and understanding of SAP installation and upgrade, configuration, administration and troubleshooting. Experience in the implementation and utilization of SAP ERP and Oracle R12 E-Business Suite.

Confidential

Technical lead

Acting as a senior lead for a Large-Scale Engagements, defining software system requirements, utilizing benchmark and best Practice techniques, technical Problem analysis, providing resolution and project leadership. Troubleshooting wide variety of problems, and working with customers to solve their technology issues. Implementation of VMware-based virtualization solutions in customer environments, troubleshoot issues related to implementation or integration, training and transferring knowledge to customer, and creation and updating of documentation related to design and implementation activities.

• Provided administrative support for multiple classified databases in production. Created development and test environments on Windows and Linux platforms. Configuration of Oracle databases. Involved in Core DBA activities for both production and non-production databases
• Successfully Installed and configured Oracle 8i, 9i, 10g, 11g in Windows Unix environment. Configuration of Oracle RAC environments for over 1TB database by implementing WAN technology. Implemented strategies for partitioning and management of historical data tables in RAC environment
• - Provide Oracle and SQL Server database support and consulting to employer's external customers including backup and recovery of full and partial databases using RMAN/NetBackup/Data Protector, performance tuning of SQL and PL/SQL code. Planned and implemented DR high availability solutions using OEL 10g Standby Database using Oracle Data Guard, 11g and 10g RAC
• - Provided clients with technical expertise pertaining to networking, mobility, virtualization and cloud-based solutions. Evaluated, recommended, and executed new technologies and updated existing infrastructure to ensure optimal network performance-
• - Managed all aspects of the SDLC process, requirement analysis, time estimates, functional specification, design, development, testing, packaging, and support/maintenance

Confidential

Solution Architect

Acted as Master technical SME capable of partnering with resources across various disciplines, lines-of-business, and vendors in the analysis, tuning, and troubleshooting of performance issues. Helping identify non-functional business and system requirements and supporting the performance testing and implementations of solutions to meet those requirements. Responsible for identifying key performance indicators and associated thresholds on the capacity, availability, quality and efficiency of the engineered environments. Providing broad understanding of applications, platforms, and underlying technologies at both the software and infrastructure levels. Contributing to the on-going maturity of the performance engineering discipline including identification and creation of standards and the formalization of processes to ensure the initial and on-going satisfaction of non-functional requirements. Providing technical leadership, consultation, and guidance for resources both internal and external to the performance engineering team and mentoring resources across the organization in encouraging and developing the performance discipline within the given application and infrastructure teams.

• Review Client's server / systems configuration make recommendations as to best location for each system based on Client's target state Domain Boundary architecture
• Analyze firewall rules to categorize / prioritize the rules and recommend remediation action plans based on Client's Application types and Domain Boundary environment, and work in partnership with enterprise architecture, application delivery and support teams, quality services, technology operations, and associated 3rd party vendors to engineer and support the implementation of efficient, reliable, scalable, and well managed systems.
• Work using all three methods agile, waterfall and scrum. Heavy emphasis on virtualization of different applications using VMware ESXI, Oracle VM, LDOMS
• Architected ERP environment for DOD using different Oracle products. The project included overseeing the installation of Oracle E-Business Suite R12, Oracle Enterprise Manager using Oracle Solaris 64 Bit and Windows 2008 R2 servers. Installation of Oracle Enterprise Cloud Control 12c and Oracle database. Configuration of Solaris systems using different LDOMS. Installation and configuration of OBIEE including fusion Middleware. Federalizing the OBIEE environment using OBIA analytics. Installation of GRC in three tier environment. Managing and participating in successful Oracle engagements with clients ranging from large multinational conglomerates to small private companies

Confidential

Sr. IT Consultant / IT Project Manager

Performed multifaceted role as a senior IT consultant/ Project manager for the Department of Defense, directly serving offices in Pentagon and Mark center. Project Responsibilities included designing different IT solutions for the Department of Defense. Managing different team members tasked with ensuring system continuity and optimal uptime for users and guiding them through the SDLC to improve efficiency of state-of-the-art systems. Delivering projects within Scope, Budget, Schedule, and Quality. Supporting all kinds of Federal projects and Internal Business Support on various Windows, UNUIX and Linux platforms. Strategic Project planning, including business requirements, project planning and bridging the gaps among the business and technology groups.

• Responsible for application support, maintenance, upgrades, monitoring and tuning of several databases spread throughout the country using Oracle Enterprise Manager. Installation of Intelligent Agents used for alerting and monitoring of the databases. Utilized advanced techniques such as StatsPacks, Standby Databases/Data Guard and Real Application Clusters.
• Initiated projects involving design of various Virtualized environments using Vmware ESXI . Designing and developing innovative solutions for customer requirements using HP DL series servers. Designing complex distributed systems environments, including failover techniques using VMware VMotion and VMware Data recovery for rollback, High Availability, application partitioning, and defining infrastructure requirements for the implementation of new applications.
• Provided expertise in designing networking solutions. Assisted in the planning and implementation of Firewalls, switches and performed major modifications to the supporting regional infrastructure. Overseeing the administration and maintenance of the company's infrastructure, and directing more junior innovators when necessary.
• Configuration of HP DL series servers. Troubleshooting, support, tuning, disaster recovery, networking, High Availability and Capacity Planning. Configuring Brocade switches and SAN Fabric.
• Initiated project involving design of Microsoft SharePoint and Project Server, including Installation of SharePoint and Project server in VMware Virtual environment. Configuration of SQL server 2008 for SharePoint, Project Server, and HPALM. Implementing solutions for SQL server backup using various maintenance plan and third party applications and using Business Intelligence for reporting purposes for upper management.

Confidential

Project Manager/Systems Architect Design

• Initiated projects involving designing an infrastructure to virtualize SAP applications. This Project involved setting a budget of over a million and designing an infrastructure and assisting team members to virtualize different applications using VMware, Hyper V, Vsphere and various virtualization platforms.
• Reduced hardware maintenance costs and improved the performance of SAP systems by replacing old hardware with new hardware. Reduced hardware costs by recommending various VMware virtualization technologies for better utilization of unused hardware resources.
• Assisted BTA Business Transformation Agency in developing the Basics for Business Processes which included selecting various business processes in the BTA agency and establishing enterprise-level standards for automating and integrating the business processes supported by the ERPs. Providing a common platform to advocate end to end business processes to make common more common . Providing common collaboration area where DOD Department Of Defense can perform share proof of concepts. Providing Common Industry/Product and best practice expertise and assisted in developing a unified Implementation Methodology based on COTS vendors' methodology.
• Experience in computer center management system CCMS , Transport Management System, Client administration, Spool administration, Queue tRFC administration, Performance Tuning, central user administration, Enhancement packages, and Language administration.
• Installed NW Ehp1 for SAP net weaver 7.0 and Solution Manager. Upgraded DB2UDB database from 8.0 to 9.5 upgraded SAP ERP systems to ECC 6.0/ERP, Oracle 9i to 11g and routinely applied various patches as mandated by DISA on various Linux and windows OS. Provided support for oracle 11g DBA functions, and used Business Objects X1 TOAD to generate various reports for higher management.
• Provided production support for all SAP components SAP ECC6.0, BW, CRM, SCM, SRM, xRPM,, EP FPN , Solution Manager . Recommended new hardware based on the resource utilization and new projects. Created iView's for SAP core module reports. Installed and Maintained multi-landscape environments for project releases.
• Designed and assisted in developing an infrastructure to use MSA's Mass Storage Arrays and Autoloader's Robotic backup Solution . This project involved configuring MSA's to appropriate Raid Levels and creating different size LUNS. Further using MSA and Auto Loader's to store data from many different Virtual machines and using Autoloaders for automatic backup Solutions.
• Designed Network Architecture for SAP hosted platform to use DMZ environment for secure connection from outside BTA LAN and assisted DISA for ports assignments for connections for various vendors to connect from outside BTA firewall.
• Designed NAS Backup Hardware solution to perform daily and weekly backups for SAP applications from DMZ to BTA network using various technologies such as WinSCP, RCP, NFS and other protocols.
• Provided SAP users with top level support as needed within minutes and assisted in issues related to Linux Red Hat OS, Windows Server 2008-R2, VMware ESXI configuration and assisted in hardening various OS according to DISA mandate.

Confidential

IT Project Manager/Verizon Telecom Core Network

• Performed a senior level IT manager role in overseeing a project involving the consolidation and integration of all DNS standards across the whole Verizon footprint to one standard Verizon.com. This project included elimination of all Legacy DNS BellAtlantic.com, GTE.com, and MCI.Com. Managed groups of direct reports, ensuring new DNS process continuity and optimal uptime for users of over 50,000. Held responsibilities for various tasks which included creating project management plan, defining scope, providing stakeholders with update info after each phase exit, performing qualitative quantitative risk analysis, calculations of IRR, Payback periods, and ROI. Used software's like Microsoft Project for critical path analysis and scheduling, and performed many other duties including monitoring controlling the project work hiring, training, performance appraisal and career development.
• Delivered 500k in annual savings by developing a new Network Architecture using the new Cisco Routers switches, IPv6, Sun 240R Servers and Netscalers Load balancers for the new Verizon DNS standards. Developed project life cycle, directed and managed project execution, provided upper management with work performance information and recommend alternate identification methods for project improvements. Performed earned value management techniques. Created WBS work break down structures to work packages level. Applied additional project management knowledge areas and expertise to gauge system performance, performed risk assessment, and planned risk responses for the implement DNS/Network software QIP from Lucent technologies.
• Led projects to design DNS/Network architecture for the entire Verizon Telecommunication footprint using RIP, OSPF, EIGRP, IGRP, IS-IS protocols. Managed disaster recovery site enhancement project. Managed the upgrade of Cisco Switches and Firewalls. Purchased and deployed new servers, additional tape drives and storage to help meet the recovery target.
• Managed successfully resolving issues that affected DNS across all Internal external Verizon.com DNS for the entire customer. Provided top level customer support by carrying pager 24x7 for on-call seven days including holidays
• Successfully managed a team of 15 members including employees and vendors for disaster recovery test. The test included business critical applications.
• Managed the Network Engineering group's responsible for gathering traffic statistic information, additionally wrote web based software's to allow generation of aggregate graphs, insight into traffic consumption, and providing an overview of the company's overall upstream transit capacity

Senior Project Engineer/Verizon SAN Storage

• Led project to design new Storage Architecture using EMC Fiber Channel Directors and Switches to meet Verizon high-end Storage and Backup needs.
• Successfully managed over 2M in cost reduction by converting all physical servers in the Maryland Verizon Data centers to use shared fiber optic storage across EMC Clarion, Dell, and Open Filer SAN. This project also involved developing a strategy to mirror data across the multiple Verizon data centers and managing the installation and operation of Enterprise backup units. Upon completion this project increased profit margins up to 25 for the information technology division.
• Successfully Implemented advanced data replication capabilities for Mainframe support and flexible connectivity options, including Fiber Channel, FICON, ESCON, Gigabit Ethernet, and SCSI.
• Configured superior replication capabilities for copying and sending large amount of data to Verizon Data centers
• Implemented techniques for non-disruptive upgrades and operations, and online reconfigurations

Database Project Manager/Verizon Customer Service

• Successfully managed client/server applications developed with TCL Oracle database which required participation and decision making in project planning, budgeting, requirement analysis, and documented functional and technical specifications. This project also included leading a team in database design, data modeling and developed testing plans and procedures for unit test, system test, and acceptance test. Created and maintained applications documentation for training, cross-training, troubleshooting and infrastructure support. Ensured that standards and procedures were followed for implementation of new modified applications
• Provided design and implemented backup and recovery strategies for database connectivity for high-profile clients including Verizon India, Verizon Business Dubai. These contracts brought in more than 1M of revenue to the company. Managed RDBMS data centers operated on Oracle/DB2 and HP-UX T-600, SUN Spark and SUN Ultra systems and developed strategic plan for data center operation and capacity expansion. This project also included writing RFI, RFP, RFQ proposals in relation to new database contracts for Verizon telecom and Verizon business sectors.
• Designed, developed and Implemented Sybase/DB2 database for supporting Verizon Problem / Change Management applications
• Developed and maintained logical schema, physical records, and SQL queries for Oracle applications databases
• Optimized Oracle, Sybase, IBM DB2 UDB databases using indexing, remote procedures and resolved network configuration and connectivity-related problems
• Optimized tables and columns in databases for faster through put and response time
• Established, tested and implemented service center graphical user interface
• Created new databases and users, setup backups, Export, and other monitoring scripts.
• Identified, resolved and provided recommendations to different kinds of performance problems ranging from Database to I/O hardware performance.
• Created reports using Business Objects XI Desktop Intelligence, Designer Crystal Reports
• Provided 24x7 on call production support.

Confidential

Electrical Engineer

Research and Development

• Developed designed Computer Circuits for Predictive Dialer for Company's Clients
• Assisted in the programming of high speed Integrated Circuits, including PALS, GALS and palism software concepts
• Assisted in development of Predictive Dialer using Windows NT, Windows 95 operating system and Dialogic Hardware
• Experience of working with team-based work environments involved commitment, planning, shared goals and objectives and effective time management skills.
• Clear concept of Systems life cycle from inception to completion
• Proficiency in business process and management system
• Verifiable track record of Managing delivering complex IT projects on time under budget
• Developed ARC-TECH a automatic call back machine, using Visual BasicStrong analytical and diagnostic skills
• Advance negotiation persuasive skills from both academic and professional vast work experience
• Strong interpersonal skills, highly adept at diplomatically facilitating discussions and negotiations

Technical Skills

Hands on technical experience in the following area: DNS, Networking, Lan and Wan, Database design, development, Implementation of SQL applications, UNIX Administration, Network configuration, development of WEB sites, Object Oriented techniques, design, development and deployment of business objects, User Interface in UNIX / Windows environment, Storage solution using EMC Fiber channel Storage and Backup. Sun Solaris, HP-UX, IBM AIX, PC, Telecommunication and Power Circuits, Knowledge of Digital Control and Analog Control. Researched in expert system and Robotics. Completed advanced courses Computer Architecture, VLSI design and Enterprise application integration.

Operating Systems: HP-UX, SUN, IBM AIX, Linux, Windows Server/XP.

Languages Java, Visual Basic, HTML, PHP, Perl

Project Management: Microsoft Project

Protocols: TC/PIP, IPX

Queering: SQL, PL/SQL, Business Objects, DISCOVER 2000, Crystal Reports

Databases: Sybase, Oracle, IBM DB2 UDB, MySQL

Web Servers: Microsoft IIS, Apache