Summary

• Around 5 years of rich experience in IT industry
• Experience in Network Planning, Designing, Maintenance Troubleshooting.
• Experience as Network Engineer and System Engineer with Cisco, HP, Dell, Microsoft and VMWare Technologies
• Experience in switch security and network security firewalls technologies.
• Experience in LAN/WAN Network Support for TCP/IP based devices
• Experience in Cisco routers, Cisco switches, HP switches, Sonicwall and Bluecoat optimizer.
• Experience in Internetworking with devices such as routers, firewalls and switches.
• Expertise in Routing- Layer 3, Switching - Layer 2
• Experience with configuration and troubleshooting of Cisco network, HP network.
• Experience in LAN networking technologies Spanning-Tree, VLAN, DTP, HSRP, VRRP, GLBP
• Experience in Routing Protocols EIGRP, OSPF and BGP , Route Summarization, Route redistribution.
• Experience in Configuration of Layer 3 Switches and Routers.
• Experience in IP Addressing, Sub netting, VLSM, FLSM.
• Experience in IP address management.
• Good Experience in Layer 4/7 troubleshooting
• Experience in Layer 2 and Layer 3 protocols i.e. TCP/IP, Ethernet etc.
• Extensive experience in Implementing and administering Cisco and HP Technologies.
• Good experience of TCP/IP fundamentals
• Good experience in Frame Relay, MAN, MPLS, V-SAT.
• Experience in Wan optimization.
• Experience in Cisco ACE 4710, Cisco 7200 VXR, HP 1910-48G, HP 5412 ZL, HP Pro-Curve.
• Experience in Cisco ISE's
• Experience in SNMP tools HP Intelligent management center, Solarwinds, Wireshark
• Experience in SNMP community and sFlow configuration.
• Analyzing and troubleshooting network problems
• DNS, DHCP Server Configuration and Troubleshooting.
• Experienced in Desktop, Laptop and other network device configuration and troubleshooting.
• Experience to adhere by change management.
• Proficient oral and written communication skills to effectively communicate with operations and other technical groups for training, troubleshooting and problem resolution closure, as well as keeping network documentation current
• Ability to effectively communicate with users and staff of all levels, as well as external vendors
• Good experience in e-commerce platform

Technical Skills

Network/Protocols: DHCP,SNMP, STP, sFlow, POP3, FTP, TFTP, TELNET, SSH, VPN, ICMP, ATM, VSAT, MPLS, TCP/IP, UDP, LAN/WAN/MAN, RIPv1/RIPv2, EIGRP, OSPF, BGP, IPsec, Multicast, Broadcast, Anycast IPV6 , ISDN, Frame Relay, T1-E1,ADSL/SDSL,DTE/DCE, VLSM, Ethernet, FastEthernet, Gigabit Ethernet, TenGigEthernet, Trucking, IEEE 802.X, ISL, VLAN, DTP,STP, ISL, OSI model, CDP, HDLC, PPP, CHAP, PAP, NIC, HSRP, BlueCoat Wan optimizer.

Hardware: Cisco ASR 1000/7300/3800/2800 series Routers, 2950/3560/3750/4500/6500/ series Cisco Switches, Brocade 6505, Cisco ACE 4710, Dell Switches 2000/3000, HP 1910-48G, HP 5412 ZL, HP ProCurve.

Server Operating Systems: Windows Server, Zentyal, CISCO IOS 11.x/12.x, Sonicwall OS, HP OS

Client Operating Systems: Windows XP/Vista/7/8 / Fedora

Software: Cisco ISE, OnTop, HP-IMC openview Whatsup Gold, AT T Only Tool System, Putty Connection Manager, TSRM, Tera-Trem, SecureCRT/FX, Solarwinds, GNS3, Auto Desk, Smart Checkpoint Dashboard, Adaptive service device management ASDM for cisco ASA Firewalls.

WORK SUMMARY

Confidential

Network Engineer/Administrator

Description

Satellite healthcare provide a range of expert services to patients with chronic kidney disease CKD . Satellite strives to individualize each patient's care to help him or her enjoy their life to the fullest. Satellite healthcare currently has more than 80 high-quality, state-of-the-art, patient-friendly dialysis centers and more than 30 satellite well-bound education centers that meet the long-term clinical needs of more than 4,000 CKD patients. Each of the dialysis center and well-bound center has its own network and connected to the IT headquarters Datacenter located at Redwood City.

Responsibilities:

• A core member of networking team.
• Involved in design, planning, review and upgrades in production network.
• Implemented SNMP/NTA network monitoring tools like HP IMC, Intelligent Management Center, Solarwinds, Wireshark
• Provided end client system support.
• Provided Tier I II network support.
• Worked on Cisco and HP Pro-curve routers and switches.
• Worked on Sonic firewall and Citrix repeater's Optimizer
• Involved in design and implementation of network devices at new upcoming clinics.
• Administer everyday network maintenance, analysis and troubleshooting procedure.
• Design network prototype using tools like GNS3, Boson
• Build in-house ticketing system for network issues using Autodesk
• Managed the LAN within the organization
• Involved in Mail Client configuration and Troubleshooting
• Mapping Network Printers, Managing Norton Antivirus Server clients
• Updating security patches for operating system and various applications.
• Managing groups working on checkpoint firewall.
• Implemented WLAN solution for clinics.
• Implemented monitoring and security policies using HP Intelligent Management center.
• Hands-on experience with Cisco, HP IOS and Sonicwall and Bluecoat firmware upgrades.
• Created trouble tickets and worked with Service providers and other vendors for timely resolution of the issues.

Confidential

Network Engineer/Administrator Build Team

Description:

Confidential com, the web interface of Wal-Mart Stores, Inc. adds the other way of business revenue and growth. Through its website Wal-Mart had launched successful programs that enlighten customer needs. Site to Store and Togo are one of their achievements. Walmart.com continues to strive to make its valuable customer satisfied and to experience friendly and happy shopping.

Responsibilities:

• Involved in Network Review, Plan, Design and Troubleshoot in e-Commerce platform.
• Involved in Review/Modify/ Implement every day PROD and QA network changes.
• Administer everyday network maintenance, analysis and troubleshooting procedure.
• Involved in Troubleshooting Layer4/7 issues
• Worked on Citrix Repeaters ,Cisco Routers/Switches and HP Routers and Switches
• Involved in Installation and Configuration of network monitoring tools using SNMP protocols.
• Hands on experience with HP IMC Openview Intelligent management center , Solarwinds, Wireshark.
• Hands-on experience with Cisco, HP IOS and Sonicwall and Bluecoat firmware upgrades.
• Involved with Network architect planning for different projects
• Involved in Design and implementing new branch sites
• Troubleshoot network issues for PROD Site.
• Deployed various network solutions in PROD site
• Coordinated with third party vendors and drive to resolution
• Build in-house trouble ticketing system.
• Developed complex global network reference architectures to meet changing business requirements as they occur.
• Provided Tier I II network support.
• Designed and deployed the reference model of those architectures in a global production environment
• Involved in Architect, design and deploy network availability, stability, performance and monitoring systems
• Participated in an annual audit process to ensure all network infrastructure is architecturally compliant and adheres to Payment Card Industry Standards.

Confidential

Network Analyst - AT T World Wide Customer Service

Description:

Confidential is bringing it all together for our customers, from revolutionary smartphones to next-generation TV services and sophisticated solutions for multi-national businesses. For more than a century, we have consistently provided innovative, reliable, high-quality products and services and excellent customer care. Today, their mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. They are fulfilling this vision by creating new solutions for consumers and businesses and by driving innovation in the communications and entertainment industry

Responsibilities:

• Involved in Managing IBM Network in US and Canada, and also providing Network Support.
• Handling the Incident/Change management related issues and work towards a resolution.
• Responsible for providing real time network resolution to the customers in case of critical network failure.
• Responsible for implementation of network analysis and monitoring tools.
• Involved in attending severity one calls for critical network issues.
• Actively participating in resolving internet and intranet related network issues.
• Bandwidth analysis and reporting.
• Involved in Monitoring, managing troubleshooting the IBM Network devices.
• Responsible for remote troubleshooting of devices like Switches and Routers.
• Solving problems of end-users in accessing intranet and internet.
• Troubleshooting 3500, 4500, 6500 catalyst switches and 7500 7600 Cisco Routers
• Experience in troubleshooting with Cisco ACE 4700 series.
• IP telephony Deployment.
• Involved in Maintaining Entire IBM US/Canada network.
• Responsible for Coordinating with WAN team.

Confidential

Network Support Engineer

Description:

The world's largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure at the convergence of the cloud and connectivity, creating seamless, secure, context-aware experiences for a connected world.Involved in as a Team Member for Network Planning, Design, Implementation of Data Center using the Cisco routers and Switches and Communicated with various levels of management and users to ensure high levels of satisfaction

Responsibilities:

• Involved in Configuring Cisco 2800, 3700 and 7500 enterprise series routers.
• Involved in Configuring Routing Protocols like EIGRP, BGP, OSPF, MPLS and Multicasting.
• Responsible for network administration and maintenance post implementation.
• Configured Wan Technologies like MAN, Frame Relay and T1/E1.
• Involved in Design and configuration of Cisco and HP Infrastructure and Architecture with Core layer switch 6500 Series and J2628 and Distribution Layers Switches 3750, 3550 5412ZL series.
• Implemented redundancy in network layers using HSRP, STP Technologies.
• Implemented switch security using VLAN, Port binding and Mac- Binding.
• Setup and troubleshooting of VPN IPSec tunnels, primarily on Cisco PIX/ASA firewalls.
• IP telephony support for Cisco Call Manager 4.2 VOIP System .
• Site survey review, Site as-built review, Site installation instructions Set-up Windows Server 2000/2003 networks, installed operating systems, and relevant software.
• Setup of the LAN on IEEE 802.3, 802.3u and 802.11b standards with up-gradation of NOC infrastructures and Group companies Network solutions.
• Configuring Cisco WLAN / Wi-Fi with 4400 Wireless Controller with Cisco Access Points.
• Configured, Maintained Syslog server and Network Management and Monitoring tool like, Solar Winds and Cisco Works and HP IMC.
• Performed network troubleshooting on a network that used TCP/IP LAN WAN traffic.
• Upgrading IOS versions on Cisco and HP Switches and Router through Cisco Network Assistance and TFTP and HP IMC.
• Engineering escalated support i.e. hardware, network, cabling, mounting issues .
• Created Documentation and Visio Diagrams for End-Users.
• Performed Troubleshooting of IP protocol at layer 1, layer2 and layer 3 of OSI model..
• Managed Active Directory structure with DNS and DHCP.
• Managed the LAN within the organization
• Involved in Mail Client configuration and Troubleshooting
• Mapping Network Printers, Managing Norton Antivirus Server clients
• Updating security patches for operating system and various applications.
• Managing groups working on checkpoint firewall.
• Troubleshooting VPN, Wi-Fi devices

Confidential

Network Technical Resolution Expert

Responsibilities:

• A core-member of Network Operation Center-IP team
• Configured RIP and EIGRP on 2600, 2900 and 3600series Cisco routers.
• Implemented VLAN and trunking protocols 802.1q and ISL on 3560, 3750 and 4500series Cisco Catalyst switches and 19xx, 18xx, 26xx, 54xx HP Procuve/H3C/3 Com switchs.
• Upgraded the IOS on 1900, 2900, 3500 series Cisco Catalyst switches and 2500, 2600, 3600 series Cisco routers using HP IMC.
• Worked on installation, maintenance, and troubleshooting of LAN/WAN Frame relay, NAT, DHCP, TCP/IP .
• Configured Access List Standard, Extended, and Named to allow users all over the company to access different applications and blocking others.
• Configured STP for loop prevention for Inter-VLAN Routing.
• Done troubleshooting of TCP/IP problems and connectivity issues in multi-protocol Ethernet environment.
• Worked on network-based IT systems such as racking, stacking, and cabling.
• Installation and configuration of Cisco and Dell Routers and Switches for IPVPN and MPLS VPN L2 and L3 VPN , Internet Requirement with Leased Line, RF, Dialup, Metro Ethernet and ISDN as last mile
• Troubleshooting the Routing and Configuration Problems of the Managed Customers
• Coordinating with backbone/transmission team and international providers ISPs for major outages in their network.
• Managing Trouble tickets with multiple vendors for quick and efficient resolution.
• Choose WAN services to meet customer requirements. MAN, Frame Relay, T1.
• Uploading of Policies to Cisco Firewall/Sonicwall according to client's service requirements.
• Ensuring timely complaint resolution to achieve the set Metrics.
• Take proactive action to maintain the fault rate of customers by suggesting Network improvements corrective actions for repeat complaints
• Reviewing MIS reports of customers on monthly basis further, interacting with SLA team for any deviation/breach on the commitments
• Documentation of Managed customer database such as IP addresses, passwords, interfaces, network diagram
• IP address inventory management.