Professional Summary

• Ten years of experience in x86 operating systems, troubleshooting, hardware, software, networking, and storage. Extensive knowledge of both linux and windows system internals. Good at face-time with customers. Seasoned internet user.
• Extensive experience with PC-architecture hardware from i386 through current systems, disk systems, memory, network controllers, video, audio, PCI/AGP/PCIe, SATA, SCSI, IDE, AHCI, and SAS. Familiar with POST and most BIOSes AMI, Award, Phoenix, variants . Lots of hands-on with IBM xSeries standalone systems and some with bladecenters. Cisco and Netopia routers and switches. Very competent at diagnosis and troubleshooting.
• MS DOS, Windows from 3.1 through 2003 , x86 or x86 64 linux, Apple OS/X, Cisco IOS, and other operating systems. Various diagnostic utilities. Very comfortable at the command line. Kickstart, AutoYaST, unattended opensource RIS , PXE, DHCP, iptables, tcpdump, grep, nagios, SYS5 init, samba, NFS through v3 , Bourne Again SHell, perl, subnetting, IPv4 routing and address management.

Professional Experience

UNIX Systems Administrator

• Maintained multiple staging, development and production Linux systems
• Maintained VMWare hosting environment
• Provided system administration and support on various UNIX computing platforms
• Reading, modifying, writing, and debugging UNIX shell scripts bash
• Performance management of 55 servers in EPA's enterprise environment, 90 virtual, 10 physical

Confidential

Technical Support Engineer II

• Support of NetApp hardware and Data ONTAP for top Enterprise customers.
• Provided remote troubleshooting and analysis of protocol-related issues:
• NFS, limited CIFS
• iSCSI and FC
• Determination and isolation of IP and ethernet networking difficulties
• Problem determination and resolution of SnapDrive for Unix and SnapManager for Oracle issues
• Analysis and troubleshooting of hardware-related issues on FAS storage systems

Confidential

GTRC Engineering Analyst

• Provided call-center desktop Windows XP and 7 and some OS/X remote assistance, including various network access issues web-based and Active Directory , Exchange 2003 support Outlook 2007 , and various end-user issues.
• Provided call-in support for various issues with Solaris 5.8 and 5.10 as well as RHEL 4 and 5 systems including but not limited to NIS authentication, IP addressing, automounted filesystems file-based and NIS -based , performance issues, help with applications, mild exposure to ClearCase, and helping users find solutions to various problems.
• Provided call- and case-based support for a web portal for an automated testing facility in-house application hosted on Apache and Tomcat with an Oracle database backend.

Confidential

Network Operations Center Technician

• Provided active monitoring of network links to provide WAP downloads and various wireless services to Verizon, Cingular, Alltel, and others.
• Initiated and maintained communications with network operations centers at partner companies during both expected maintenance outages and in case of unexpected outages due to network component failures or other reasons.

Confidential

Senior Software Engineer

• Performed exhaustive testing of interaction between various revisions of planar BIOS and RSA2 remote server management cards' firmware, along with IPMI BMC functions under various revisions of xSeries IPMI firmware on various xSeries systems.
• Assembled, set up and configured a single-system remote installation server to provide network installation of all supported versions of 32-bit Windows, as well as SuSE Linux Enterprise Server 8 and 9, RedHat Enterprise Linux 3 and 4, both supporting x86 and x64 installations, inclusive of menu-based customization options for driver support to deal with variations in storage, network and video controllers.

Confidential

Linux server admin and contract technician

• Provided on-site support of hardware and software for Intellitree customers.
• Installed and maintained several Linux servers in various clients' businesses, providing file services, web, remote access, backup, email, and other services.
• Administered an installation of Samsung Contact on one client's site.

Confidential

LAN / WAN Administrator

• Established, configured, and administered a multi-purpose Linux server, providing Windows file sharing, NAT and firewalling via iptables, email services, web and ftp service.
• Managed user accounts and permissions.
• Maintained Internet security for this server.
• Established workstations, maintaining various software, including Office 2000, Xactware suite, and several damage estimating packages.
• Installed and maintained several HP laser printers, printer / scanners ink printers

Confidential

Contracted Field Technician

• Performed wide-area network installations for Cintas offices in various locations using preconfigured hardware.
• Assisted on rapid deployment teams installing new PC systems en masse at multiple locations
• Performed point-of-sale server upgrades for Marshall's department stores in cities across the U.S., including software upgrades AIX 4 to RS/6000 servers and IBM point-of-sale systems.

Confidential

Service Technician

• Repaired customer PC equipment and monitors in-house and in field.
• Set up and configured windows networking for Cheviot police and fire departments.

Voluntarily Experience

Confidential

Internet support. Anything and everything from installation issues with various distributions to shell problems, X11, 3D acceleration, kernel/hardware configuration, WiFi setup, shell scripting, inventing and debugging SQL queries, common services dhcp, smtp, pop/imap, httpd , xinetd, iptables rules, and lots more...