TECHNICAL SKILLS:

As a Windows / Storage professional, successfully completed the following assignments:

Confidential

Type : Data Center Windows Admin and End-User-IT Support Lead

Role : End User and Windows Support Lead / SME

Roles and Responsibilities:

Wintel SAN Admin Role

• Installation of Windows 2003, 2008 Servers.
• Installation of Application and Post build software to Windows 2003, 2008 Servers.
• SAN Storage installation and Configuration of Drives with Security and Delegations.
• Microsoft Cluster installation, Configuration and Maintenance.
• Installing and configuring Microsoft Cluster in Windows 2003, 2008 Servers.
• Installing and configuring SAN stacks to Windows 2003, 2008 Servers.
• Configure servers to RAID 10 technology.
• Configure SAN Volumes for standalone and Cluster servers.
• Installed and configured HBA card in SAN storage.
• Experience in EMC Clarion SAN, NAS, and DAS installed configured, implemented clustering, high availability HA , and Fail over.
• Monitor Servers for any Hardware issues and fix Hardware issues.
• Patch deployment to Windows 2003, 2008 Servers.
• Troubleshooting all issues in Windows 2003, 2008 Servers.
• Management of Domain Users, permissions, Disk Space and File Servers.
• Maintaining periodical backup of servers and data folders and Raid levels 0, 1 5
• Defining Scopes for DHCP servers Ip Address allocation/reservation/static entries .
• Handle the End user support team at offshore / onshore and schedule the Daily Incident Management review call as per Service Desk Problem ID/incident updates.
• Administration of Users more than 400 users Laptop / Desktop support physically / remotely using dame ware and VNC client tool.
• License Management.
• Creating Exchange Cluster Setup with ESX 4.0 Virtual Machines as well as 2k8R2 Hyper-V setup as per client POC requirement
• Installation, Configuration Troubleshooting of MS Exchange 2003 / 2007 Server as per POC environment.
• Installation Configuration of Symantec Backup exec 11d / 12d backup exec. Installation of Backup agent on remote servers. Re-scheduled daily, weekly monthly backup as per requirement given by client.
• Responsible to manage Windows 2008 / R2 Cluster servers for Hyper-V Live Migration Quick Migration related issues.
• Managing Service Desk ticket Queue as per SLA and follow up with team member on users issues.
• Vender Management for Laptop / Desktop / Printers / ip Phone / IT infrastructure other device and Windows Server.
• Follow the ITIL process in company for Daily Incidents / Requests as well as Problem tickets.
• Tandberg / Sony Video conferencing support for Executives Client CEO and CFO Meetings
• Lexmark / Dell / HP printer application support and Print Server Support.
• Managing Print servers for 200 Branches and Maintaining 700 Network Printers for Client.
• Microsoft Office 365 admin support for email activation Deactivation DL creation using windows PowerShell scripting.

IPSAN FC SAN Support:

• Supporting all the FC series, CX Series, CDL Boxes, DMX 800
• Detailed analysis of client issues related to the SAN boxes. Identifying the root cause for the frequent failures and large number of dispatches done on the SAN box.
• Remotely dial in into EMC Storage Arrays to resolve issues.
• Collecting logs and reviewing them to check for issues on the array.
• Provide support to EMC Customer Engineers on the site during installation and various maintenance activities.
• Analyses and suggest specific action plan to reduce the excessive dispatch on the same array.
• Coordinating with Level 2 and customer engineer for problem resolution.
• Providing support to EMC Customer Engineers onsite during installation and various maintenance
• Activities. Maintaining weekly excel report on the trend of errors related to the EMC Storage Systems.
• Performing Root Cause Analysis and troubleshooting EMC CLARiiON,DMX 800, Storage systems
• Troubleshooting the Layered applications like Snapshot, Snap view, SAN Copy and Mirror view, Snap view
• Troubleshooting the SAN connectivity on different Operating Systems like Windows, Linux, SUN Solaris
• Basic troubleshooting for Fabric Brocade switches like checking the soft and hard zoning and the basic troubleshooting on the host

Confidential

Role : Storage testing and Support Engineer Offshore Team India Mumbai

Roles and Responsibilities:

• Test Activities included Application / Functional Testing and Regression Testing, Backend testing, upgrade testing, iSCSI MultiPath testing Network testing.
• Core area of testing is Application Testing on Windows2003/Exchange 2003 on 32BIT 64BIT Platform Windows 2008/Exchange 2007 on 64BIT OS platform.
• Prepared Test Cases, specifying what is the input expected value.
• Creating and adding new test cases for new features. Attending the Defect prevention meeting.
• Attending Bug court and involved in bug discussion.
• Performing functional, regression testing of SAN/IQ software for various types of HP Left Hand Specific Storage servers.
• Module Lead for MPIO and RIPC feature.
• Specialized in Testing RAID, Volume, Cross Version Remote Copy, Networking.
• Worked in Linux Testing for the SAN-IQ
• Responsible for alerts and Events Testing
• Worked in the Administrative Group and User Level of the Management Group.
• Responsible for testing the FOM Failover Manager and Virtual manager.
• Responsible for testing Online Upgrade and Downgrade of the SAN/IQ.
• Went Onsite to work on the Latest HP P4800 G2 Enclosure Testing.
• Also have a Basic Knowledge on Virtualization
• Windows Logo testing with HP MPIO.

Part-I Administration

• Installation, Configuration Troubleshooting of MS Exchange 2003 Server
• Instalaltion,Configuraion Troubleshooting of MS Exchange cluster 2003 server
• Administration of Windows server 2003 Domain Contoller resources.
• Administration, management troubleshooting of Active Directory resources.
• Management of exchange recipients, users groups assigning the exchange mailboxes
• VSS compatibility through Backup Restore of Exchange Storage Groups by Symantec Backup Executive for windows servers.
• Management of User's mailboxes recovery.
• Creation Management of Exchange address Lists
• Creation management of Public Folders
• Logging Auditing massage tracking
• Managing LHN CMC to access various types of Storage Modules eg. HP, Dell, IBM etc.
• Creating of LUN array on the SAN/iQ NSMs imaging the build.
• Installation, Configuration Testing Microsoft Exchange Clustered Server on SAN/iQ storage for LHN application softwares as per client requirements.
• Tracking events performance of Storage NSM's.
• Management Troubleshooting of exchange features owa,rpc over http offline folders etc
• Checking the performance of Exchange database.
• Maintenance of Exchange database troubleshooting.
• Managing Group Cluster Management through VIP quorum for Disaster Recovery
• Applying various raid levels NIC bonding configuration on NSMs.
• Managing the various Replication levels on SAN volumes.
• Creating Snapshots, schedule snapshots, Remote snapshots, Remote Schedule snapshots, Rollback by applying LHNDSM VSS.
• Data defragmentation, integrity, recoverability of Exchange database.
• Verifying cluster availability with LHN DSM with single as well as double NIC.
• Verifying application stability on Clustered exchange nodes through Co-coordinating manager VIP manager.

Confidential

Role: Onsite Support and Test Engineer

Roles and Responsibilities:

Test Activities included Application / Functional Testing and Regression Testing, Backend testing, upgrade testing, iSCSI MultiPath testing Network testing.

• Completed networking testing for NIC Bonding, Speed Duplex with 1 GB 10 GB NIC card.
• Worked with Raid testing including Raid5, Raid 10, and Raid 50 Raid 6.
• Done Raid 6 License Controller testing.
• Completed platform testing with NSM Repaired, System recovery, Remote IP copy, Upgradation, Patch installation related functional testing.
• Completed Memory Monitoring, Alerts Events testing with New Light HP Box.
• Prepared Test Cases, specifying what is the input expected value
• Creating and adding new test cases for new features of New Light HP DL180G2 BOX.
• Attending the Defect prevention meeting.
• Attending Bug court and involved in bug discussion.
• Run the I/O tool like DBD IO, OWT, and Jest tress for platform SAN/ IQ testing.
• Applying various raid levels NIC bonding configuration on HP Storage.
• Configured Raid 6 License on storage created Luns for application servers as per client requirement.
• Performance Monitoring, Alerts Events with New Light HP Storage boxes as per client requirement.
• Responsible to manage Windows 2008 Cluster servers for Hyper-V Live Migration Quick Migration related issues.
• Creating of LUN array on the SAN/iQ NSMs imaging the build.
• Managing LHN CMC to access various types of NSMs eg. HP, Dell, IBM etc.
• Managing Group Cluster Management through VIP quorum for Disaster Recovery.
• Managing the various Replication levels on SAN volumes.
• Creating Snapshots, schedule snapshots, Remote snapshots, Remote Schedule snapshots, Rollback by applying LHNDSM VSS.
• Data defragmentation, integrity, recoverability of Exchange database.
• Verifying cluster availability with LHN DSM with single as well as double NIC.
• Verifying application stability on Clustered exchange nodes through Co-coordinating manager VIP manager.

Confidential

Role : System Engineer

Roles and Responsibilities:

Installation Administration of Red Hat Advance server AS2.0/ES2.1 ES4.0 Linux OS. Enabled the FTP, Telnet services on the same. Also Creation of User name Group for project requirement.

• Nettap Filer box configured the additional disk array for same.
• Installation administration of Active directory, User creation, deletion, providing system access to user of Virage Logic.
• Provide desktop support to investigate and resolve software and hardware problems.
• User mailbox migration has done from Thunderbird client to Exchange Server.
• Manage Virage Logic Pune, Noida, USA Windows as well as Linux simulation server remotely.
• Created Virage Pune Noida Site inventory of server, network storage devices.
• Created day-to-day work checklist for INOC Virage team.
• Responsible for ticket co-ordination status report submission to the RO.
• Creating Managing Users Groups
• Implementing Group Policy
• Configuration of ADS.
• Backup Restore Databases like ADS
• Installing Configuring Terminal services DFS.
• Promoting Configuring Trust Relationship with Domains.
• Managing Network Services like FTP.
• Configuration of Windows Proxy Server to enable Static Address Translation.
• Installation, Configuration Management of Microsoft Exchange Server5.5
• Configuration Troubleshooting exchange mail client accounts with Microsoft Outlook Outlook Express.
• Troubleshooting of LAN taking care of Network. The Network consists of Windows2000/2003 Servers. Managing Servers like DNS, DHCP.
• Managing System Recovery Functions Optimizing system Performance Performance Tuning.
• Installation, Configuration Managing Trend Micro Server Protect Corporate Edition.
• Updating Latest security patches Virus definitions
• Remote Support experience with process knowledge of Problem Management.
• Installation, Configuration of Citrix Servers its Applications.
• Involved in migrating Windows 2000 to 2003 Exchange Servers. Mail box Migration from IMAP to Exchange mail Servers.

Confidential

Role : Team Member

Scope of the project is to Deploy migrate the Operating system from Windows Xp sp2 to Windows Vista using L.T.I Lite Touch Installation Z.T.I Zero Touch Installation

Roles and Responsibilities:

• Installation of Infrastructure servers like Domain Controller, Deployment Build server.
• Creation of users in Active Directory assigning the rights permission to users. Defining the policies on user / workstation basis maintaining account policies on Domain Controller.
• Implementing Audit polices Logon, Logoff and Security for Domain Controller. Monitor event logs System, Security and Application on Domain Controller.
• Defining Scopes for DHCP servers Ip Address allocation/reservation/static entries
• Configuration of Build server using BDD 2007 MDT 2008 to create the O.S Application related build for L.T.I deployment on bare matel system. Migration of users profile with the help of USMT 3.1
• Configuration of Deployment server using SMS 2003 with O.S.D pack for Z.T.I Deployment to migrate the O.S from Windows Xp sp2 to Windows Vista.
• Installation of Hardware accelerator Tool to check the System compatibility for installation of Windows Vista generate the status report.

Confidential

Role: Windows Support Engineer

Roles and Responsibilities:

• Up-gradation of Operating System from Windows NT to 2000 / 2003 server.
• Using Norton Ghost ghost image to minimize the time for configuring of new workstation for Software Projects.
• Installation Administration of Red Hat Advance server4.0/4.1,AS2.0/ES2.1 ES4.0 Linux OS. Enabled the FTP, Telnet services on the same. Also Creation of User name Group on the same.
• Installed Configured Server for Production of CPW, Configured RAID on the server for secures the server data.
• Provide desktop support to investigate and resolve software and hardware problems.
• Handled VC administration connectivity testing As per Project requirement.
• Implementation and Migration of OMGEO ODC SECURITY.
• Implementation and Migration of CPW ODC SECURITY.
• Handling User related calls on Desktop level, Network level for Project.
• Created VSS database for IT team which contains all troubleshooting documents.
• Configuration Administration of Windows Terminal server.
• Configured VPN setup on CPW, EAS desktop machines Wireless card installation work in Manger's Laptop.
• Installation configuration setup of VMWARE successfully completed in Dell server of CPW project.

Confidential

Role: Profile Migration Engineer

Roles and Responsibilities:

• Desktop Laptop upgradation to Win XP sp2 with Microsoft Outlook 2003 Ed-vpn on remote user's laptop.
• Desktop Laptop Migration to the new Edwardshighvac domain. Remote user's migration through Ed-vpn Tool.
• Migration of system account, user user's login profile to new
• Edwardshighvac Domain with the help of Quest migration tool 3.2
• Infrastructure server replacement File Print servers from Winnt 4.0 to windows 2003 R2. Installation migration of DHCP server with the help of DHCP Migration utility 4.2
• Installation Configuration of Symantec Backup exec 11d. Installation of Backup agent on remote servers. Re-scheduled daily, weekly monthly backup as per requirement given by client.

Confidential

Role : Infrastructure Support Technician

Roles and Responsibilities:

• Management of Domain Users, Disk Space and File Servers.
• Consolidation of Oracle servers for NT environment.
• Designing security and System tuning for the NT / 2000 Servers.
• Backup restoration of Linux SUN servers. Using UFSDUMP UFSRESTORE.
• Configuration Administration of NAS Network Attached Storage server to store backup VSS Database using Veritas Backup Exe products.
• Upgraded the H/W of Patni Rational Clear case server from P-3 to P-4, Installed New Windows 2000 server OS in New P4 server class Machine, Configured License management tools Jtest / rational software in the same. Installed Clear case Client on 30 Desktop for Group Max project of Cosminexus.
• Designing and implementation of structured cabling using CAT5 for more than 1000 points.
• Local area network planning, design and implementation using 10/100 MBPS Ethernet and Ethernet/fast-Ethernet switching. Windows 95 and Windows NT environments. Planning,
• Maintaining onshore offshore backup tapes as per policy. Preserving Backup logs to rectify backup related issues.
• Installed configured Network Infrastructure setup for Cosminexus ODC. Planning implementing Daily, Weekly Monthly backup schedules.
• Installation administration of User creation, deletion, providing system access to user. Configuration and Troubleshooting of DHCP, WINS, DNS of Cosminexus ODC.
• Follow the Disaster Recovery process by backups restore procedure as per project requirement.
• Preparation maintenance of NOC Reports Weekly/Monthly Application Dashboards required by Cosminexus preparation of network diagrams.
• Performing Desktop Server level calls like O.S installation English/Japanese , application installation troubleshooting.
• Following ISO-9001 / BS7799 procedures for documentation processes for Project.
• Maintain an inventory details of all machines/servers/laptops all h/w devices of Cosminexus-ODC.
• Contacting negotiating with different Computer Hardware and Software vendors.

Confidential

Role : Apprentice Trainee

PCS Industries LTD is one of the top firms in India that has a strong presence in H/W, Networking, developing the H/W machines devices.

Roles and Responsibilities:

• Installation of New PCs, Workstations.
• Installation Configuration of various software.
• Installation Configuration of Windows 95, Windows 3.1
• Provide support on an on-going basis on the following activities:
• Co-ordination with the programmers and users for smooth operation of their software setup.
• Contacting Negotiating with different Computer Hardware and Software vendors
• Troubleshooting desktop related software problems.
• Repairing of SMPS, Monitor, Floppy drive, CD Rom Drive, Motherboard work.
• Done the h/w peripheral inventory work.