System Analyst III Administration Resume Profile Richmond, VA - Hire IT People

Objective:

To utilize and expand Business System Administration and Quality Service Implementation in a leadership position that will allow me to apply my technical experience and business knowledge as an invaluable asset to an organization's vision, goals, and objectives.

Highlights of Expertise:

Project Management	Configuration Management
Resource Management	Asset Management
Relationship Management	Strategy and Execution
Service Catalog Management	System Analysis and Implementation

Technical Experience:

Overall, I possess ten years of experience in leading, developing, and implementing Information Technology based projects within a fast paced environment. Seven years have consisted of analyzing, developing, and implementing business system requirements, with an emphasis on process optimization to satisfy service level agreements. Three years of my experience gained required that I develop and conduct computerized training and instruction for colleagues.

Operating Systems: Windows 98/NT/2003/XP

Languages: C , Visual Basic

Databases: SQL, MS Access, Oracle8i

Software: Office 2000/XP/2003: MS Word, MS Excel, MS FrontPage, MS Project, MS Publisher, MS Outlook, MS Visio, Altiris 6.0, Symantec PC Anywhere, Symantec Antivirus, Encryption Hardware plus, HP

Professional Experience:

IT Asset Manager Analyst

Confidential

Project Manger for VITA Chargeback and RU Invoice billing process representing 15M dollars in monthly revenue.
Lead Asset Management Monthly billing Initiative as described in Service Catalog.
Works with Senior and Department leadership to provide strategic IT, technical, and project management for work request processes.
Serve as Asset Management representative on CAB and Program process improvement plans.
Redesigned departmental workflow procedures to improve processes and increase Asset Management tracking.
Analyze current processes for opportunities of improvement and communicate to appropriate tower leaders for planning action.
Quality Assure Data database structure of tables and relationship and coding schema MS Access and SQL
Serves as Asset Management's lead representative for Network hardware equipment, Network Printers and Messaging Services.

System Analyst III

Confidential

Functioned as facility lead on technical projects implementations.
Implemented and supported various facility and Virginia State wide asset tracking of equipment, including but not limited to network equipment, servers, mainframes, terminals, personal computers, printers, and related software products.
Altiris Asset Management database analyst and SQL report writer.
Assist in data integrity between ITSMS, CMDB and Asset Management database.
Perform verification and validation process between Altris, CMDB and Asset Center
Database design and modeling Develops database maintenance/repair or recovery
Developed and maintain positive relationships with end-users by providing optimal customer service.
Assisted program staff on various facility technologies and process development.

Business Analyst

Confidential
Lead Analyst for Budget Control of hourly Part Time and Full Time Labor
Develops Facility Labor capital operating budgets aligned with budget directives.
Create business tools to monitor financial budgets and provide daily, weekly and YTD reports
Build and create spreadsheets, models, and presentations for daily, weekly, monthly reports special projects, meetings and corporate presentations.
Build and create SQL and MS Access Queries, and Reports with companies various databases to feed KPI metrics
Kronos and Kiosk System Training Coordinator
Training and Development Coordinator for all SEEDS Strategic Employee Development System applications.
Training and Development Coordinator for Anheuser Busch's TMS Training Management System

System Project Analyst I

Confidential

Project supervisor for all department projects, and duties, using Microsoft Project 2003 and Microsoft Access
Developed a conceptual framework to make computerized project management work for the department
Supervised all Course Evaluation Assistants and Student workers
Developed ad-hoc Queries, Reports, and Forms for the Department's Course Evaluation System using Microsoft Access, Microsoft Excel and Bubble Publishing Scanning software
Developed over 300 reports and 100 custom user interfaces for managing system data and performing course evaluation functions.
Provide onsite technology support to department and staff

Confidential

Supervisor of approximately 500 employees.
Coordinator of Department SOP on waste and spoil reduction Initiative
Managed the department's schedules, budget, and revenue which includes approximately 30,000 in daily audits and cash transfers

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System Analyst Iii Administration Resume Profile

Richmond, VA

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