SUMMARY

• Cisco Certified VOIP ENGINEER with 8 years of experience in teh industry, which includes expertise in teh areas of PBX, IP Telephony, Cisco Call Manager Platforms, Routing &Switching.
• Extensive experience in CISCO IP Telephony network construction and handling.
• Working technical knowledge of teh VOIP operating systems (Cisco, Skype and Avaya)
• Expert level knowledge of troubleshooting, implementing, optimizing and testing of network voice and data devices and Circuits.
• Deploying, Installation, upgrading: Cisco Unified Communication Manager Versions 9.x, 10.x and 11.x: Deployment Model, Publisher and Subscriber Relationship, Administration and Managing User Account, Endpoint, Cisco Unity Connection and Integration with Cisco Communication Manager, Cisco IP Phones 883X, 885x, 886x, CIPC and Jabber Client.
• Configuring Unified Communication Server: NTP, DHCP, TFTP Regions, Location, Device Pools, RP’S, RG’s, RL’s, Hunt Groups, Hunt List, Hunt Pilot, Digit Manipulation with translation Patterns.
• Good Hands on experience on Attendant Console, EM, Device Mobility, BAT, CDR, CMR, SRST Referencing, service, Enterprise parameters, Phone button, softkey Templates.
• Implementation traffic filters on Cisco routes using Standard, extended Access list.
• Strong hands on experience in installing, troubleshooting, configuring of Cisco ISR 44XX and VG 3xx and 4xx.
• Involved in troubleshooting of DNS, DHCP and other IP conflict problems.
• Experience working on Cisco Performance Routing (PfR) with various versions
• In - depth expertise in teh analysis, implementation, troubleshooting of LAN/WAN architecture and good experience on IP services.
• Deployed multiple Cisco Call Manager/Unity and Call Manager Express/Unity Express clusters comprising of more TEMPthan 15,000 IP Phones.
• Refining current disaster recovery plan to include seamless PSTN fail over for inbound calls
• Extensive knowledge and Troubleshooting Skills on Monitoring Tools like NECTAR & RTMT
• Engineered and deployed Cisco Unified Call Center Enterprise across multiple offices utilizing IP IVR with 250 agents.
• Provided 3rd tier support to Users Globally utilizing Cisco Call Manager 7.x/8.x/10.x and Cisco Unity 7.x/8.x/10.x.
• Provisioned and Supported Existing infrastructure of Cisco Voice Adds, Moves, and Changes to Voice Gateways, CTI Agent, Cisco SwitchT1s, and Call Routing.
• Strong hands on experience in installing, troubleshooting, configuring of Avaya 96XX IP Phones.
• Great Experience on Avaya platforms like ASA, SM and Aura.
• Strong knowledge of implementing and troubleshooting complex layer 2 technologies such as VLAN Trunks, VTP Ether channel, STP, RSTP and MST.
• Experience with Layer 2 and Layer 3 protocols like LDP, RSVP/ TE, QOS, COS L2 VPWS and VPLS, FRR.
• Experience in Network Management Tools and sniffers like SNMP, HP-Open view, Wireshark and Cisco works to support 24 x 7 Network Operation Center.
• Experience with Internet/Intranet Networking Protocols and Services
• Excellent qualities such as Teamwork, Negotiation, Analysis and Communication.

TECHNICAL SKILLS

Operating Systems: Cisco IOS, Windows NT 4.0 (Desktop/Server), Windows 2000/2003/2008 Server, Windows XP/Windows 7/8, LINUX, UNIX, MS Exchange server, Solaris, Active Directory.

Equipment (Switches & Routers): Cisco routers (4421, 4431, 4451, 4461 and 4331ASR 9001), VG 310, 320, 350 & 410

Routing: RIP V1/V2, EIGRP, OSPF, BGP

Switching: VLANs, Dot1Q, VLAN Maps, Inter VLAN Routing & Multi-Layer Switching, Ether channels (LACP, PAGP)

Unified Communications and Collaborations: Cisco Unified CM, Unity Connection (UC), Cisco UCS 5108, B200's, B250's M1'sM2's, M3's, Unified Contact Center Express (UCCX), Confidential, CUE, Call Routing and Dial Plans, CUCM Mobility (EM/EMCC, Device Mobility, Unified Mobility), IP Phones, Soft Phones, Jabber, H.323, SIP, MGCP, SIP Trunking, Mega-Clustering, CUBE, MWI, CUC Dial Plan, Voicemail Networking, Cisco Unified Presence, Federations (Intra and Inter), UCCX Tele Presence Management Suite (TMS CUCM Upgrade and Migration, ISDN.

Avaya: Avaya Site Administration, Session Manager, Modular messaging, Aura.

SMART CALL: CAS CISCO and AVAYA

LAN Technology: Workgroup, Domain, HSRP, DNS, DHCP, Static, VLAN, STP, VTP, Ether Channel, Trunks.

TOOLS: RTMT, Nectar, Wire Shark, Nectar-UCD, KURMI, CIMC, SELF CARE PORTAL, VCENTER, VSPERE, HPNA, G-SNOW

TECHNOLOGIES: AVAYA, CISCO, SKYPE, SMART CALL, IVR, ICM, VXML, SBC, Turrets, VUI, CVP RADAR TELEPHONY SERVICES.

Voice Mail Tools: UNITY, MODULAR MESSAGING and MS UNIFIED MESSAGING

PROFESSIONAL EXPERIENCE

Confidential, Port Arthur, TX

Sr Unified Communications Engineer

Responsibilities:

• Troubleshoot and maintain Cisco Unified Communications, Avaya, Skype solutions including call Processing, Voice Gateways &LAN/WAN infrastructure.
• Provided 3rd Tier support on Analyzing, testing, implementing on global Voice Network operation centers and converged network technologies.
• Maintained regular service for VOIP design architecture and implementation.
• Configurations/troubleshooting of DID, fax, voice, modems.
• Experience on Call Manager (7.x, 8.x,10.x 11.x), Call Manager Express, Unity (7.x, 8.x,10.x,11.x), Unity Express.
• Performed Administration and Deployment of CUCM, Unity Connection, Presence, DSP Farm Routers, Upgrade to Cisco Unified Attendant Console 8.6 to 9.x
• Maintain and administer UCCE cluster with CUSP Routing module.
• Experience in configuring, Maintaining and troubleshooting different sever Hardware taht includes Cisco UCS B-series & C-series servers, HP C7000 enclosures, BL series blades and DLseries Rack mount servers as well as managing them using teh Cisco UCS manager and HP onboard Administrator.
• Create solutions that will seamlessly integrate with legacy and strategic technologies (me.e. Session Management, Call Recording, CTI, MOH, etc.)
• Collaborate with internal and external subject matter experts, including line of business, business technology teams, operational support teams, various technology organizations, and vendors to develop and support teh implementation of collaboration solutions
• Developed process and procedures for UC administration, and support model for 3,000 end points.
• 2+ years designing, deploying, installing and configuring complex Cisco IPT solutions with Cisco Unified Call Manager clusters, Cisco Unity Voice Mail.
• Deployed Voice over IP Solution for various customers, each with distinct requirements including but not limited to Cisco Communications Manager centralized cluster with remote sites running SRST functionality.
• Executed several implementations of Cisco Call Manager Express and Unity Express.
• Solved/Engineered call routing, number translation, pickup groups, and call handler issues.
• Designed, tested and implemented cost TEMPeffective customized Voice solutions for clients including full and fractional ISDN-T1 circuit.
• Integrated Cisco Contact Center express with Cisco Unified Communications Manager.
• Demonstrated thorough understanding of Voice Gateways (H323, MGCP), Protocols (H323, SIP, and MGCP), IP Contact Center technologies (ACD, IVR) and CTI application in providing solutions to customer.
• Integrated teh Cisco Unified Wireless IP Phones (792X series) with Cisco Unified Communications Manager and Cisco Unified Communications Manager Express using IEEE 802.11 over a Cisco access point.
• Troubleshooting voice gateways/routers, SRST.
• Worked with vendors to resolve voice/data issues with WAN, MPLS, PRI, PSTN issues.
• Performed moves, additions, changes, and deletions (MACD's)
• Hands on with UCCE functions related to Cisco agent creation, troubleshooting.
• Responsible for design, staging, configuration, implementation, and support for VOIP installations and associated systems.
• Deployed Cisco UCS C series server. Installed and configured ESXi 5.x and vCenter for UC on UCS.
• Worked on CIPT project for overhauling and replacing existing Avaya and many other phone systems to deploy all of Cisco Unified Communication technologies.
• Worked on design and implementation of Dial-plan for Inbound and Outbound calls in CUCM Clusters
• Configured VLANs with 802.1q tagging. Configured Trunk groups, ether channels, and Spanning tree for creating Access/distribution and core layer switching architecture.
• Reviewed QoS policies and configurations for network team members.
• Responsible for teh configuration, installation, upgrading and testing of Cisco Unified Communications products including: CUCM (up to and including CUCM Version 10).
• Deployed several multisite VoIP installations with centralized call processing using CUCM 7.x/8.x/9.x,10./x.
• Configure dial plan with calling restrictions by using a combination of calling search spaces, partitions, translation patterns, dial-peers, translation rules and translation profiles.
• Troubleshoot call routing issues using debugs and traces to identify and correct issues.
• Configure and implement voice gateways (H323/MGCP/SIP), SRST for remote sites, CUCME and CUE distributed design.
• Implemented, configured BGP WAN routing, converting OSPF routes to BGP (OSPF in local routing).
• Technical assistancefor LAN/WAN management and complex customer issues.
• Provisioning of phone and user profiles, speed dials, name changes with CUCM, and voicemail on Unity Connection.
• Configures, Maintains, and Organizes teh RC-SW VoIP Cisco Unified Communications Cluster.
• Extensive Networkexperience using TCP and IP, DHCP, DNS, Ethernet, Frame Relay, ATM, OSPF, and VoIP BGP.
• Performs cluster wide upgrades and security patches
• TEMPHas vast knowledge of SIP, MGCP, SCCP, and H.323 protocols
• TEMPHas vast knowledge of Confidential, Gatekeeper, and CUBE Gateway functions
• TEMPHas experience with Cisco Unity, Presence, and LDAP synchronization
• Packet capturing, troubleshooting on network problems with Wireshark, identifying and fixing problems
• Implementing, configuring, and troubleshooting various routing protocols like RIP, EIGRP, OSPF, and BGP etc.
• Generating RCA (Root Cause Analysis) for critical issues of layer1/layer2/layer3 problems.

Environment: Cisco Voice-Gateways, Analog Gateways, LAN, OSPF, BGP, RIP, EIGRP, SKYPE, CUCM, UCCE, UCCX, UCS, SIP, UNITY, AVAYA, IP TELEPHONY.

Confidential, Nashville, TN

Unified Communications / Avaya Engineer

Responsibilities:

• Involved in configuring and implementing of composite Network models consists of Cisco7600, 7200, 3800 series routers and Cisco 2950, 3500, 5000, 6500 Series switches.
• Installed CUCM 8.x Publisher, joined new Subscribers to teh Cluster and integrated with existing cluster using SIP trunks for inter cluster calling.
• Responsible for establishing interconnect between SIP or H. 323 protocols and troubleshooting of them for keeping proper signaling also worked on several protocols such as UDP, RTCP, RTP, etc.
• Design, implement and maintain Cisco Unified Communications solutions.
• Familiar with managing Cisco Unified Call Center Managers, UNITY voicemail systems, H323 and SIP voice gateways
• Solid grasp of UCC Call Center technologies, Cisco IP telephony, basic LAN and WAN administration
• Perform extensive daily checks on NICE, Cisco and BT platform to ensure functionality
• Networks using routing protocols such as RIP, OSPF, BGP and manipulated routing updates using route-map, distribute list and administrative distance.
• Configured OSPF redistribution and autantication with type 3 LSA filtering to prevent LSA flooding.
• Provided redundancy in a multi homed Border Gateway Protocol (BGP) network by tunings AS-path.
• Background in configuring, supporting, and fault diagnosis of IPC Unigy systems and IQMAX turrets.
• Excellent knowledge of all aspects of SBCs
• Configured and deployed IPC Unigy system end points thru UMS sys configuration.
• Configured and maintained Cisco Call Manager, Unity and related Cisco Unified Communications configurations.
• Handled SRST, Voice Routing Protocols, QoS and Voice Gateways and even maintained network engineering framework.
• Successfully completed installations and upgrades of P31, P51 & P107 systems for BT throughout teh US
• Supported and Trained Users on Microsoft Applications, Voicemail Products, and Phone Features.
• Perform extensive daily checks on NICE, Cisco and BT platform to ensure functionality.
• Implemented various OSPF scenarios on networks consisting of 7600 routers.
• Configured Policy based routing for BGP for complex network systems.
• Configured Multiprotocol Label Switching (MPLS) VPN with Routing Information Protocol (RIP) on teh customer’s site.
• Tuned BGP internal and external peers with manipulation of attributes such as metric, origin and local preference.
• Analyzed and tested network protocols (Ethernet, TCP/IP) using Wireshark tool.

Environment: RIP, OSPF, EIGRP, RIP, BGP, LAN, WAN, MPLS, CUCM, UCS, IP TELEPHONY, QOS, SIP, Meeting Place/WebEx, Any connect.

Confidential, Chicago, IL

Voice Engineer

Responsibilities:

• Responsible for implementing, supporting, and maintaining 24x7 network services.
• Coordinated efforts with Engineer’s to ensure all network devices conformed to defined network standards.
• Configured various Routing protocols such as RIP, OSPF, EIGRP, static routing.
• Working knowledge of VoIP based phone systems, H.323, G711, SIP, RTP, TDM, and PSTN.
• Call Routing Analysis.
• Ensured that performance meets teh requirements of SLAs and OLAs.
• Implement, management and troubleshooting of Cisco Unified Communications Systems, including Call Manager / Unified Communications Manager 6.x through 7.x Unity, Unity Connection,
• Handled SRST and executed and arranged teh Gateways, Voice Gateways.
• Maintained vendor relationships with Telco companies and other vendor resources.
• Optimized performance of teh WANnetworkconsisting of Cisco 3550/4500/6500 switches by configuring VLANs.
• Call Manager (7.x, 8.x), Call Manager Express.
• Unity (7.x, 8.x), Unity Express.
• Involved in negotiating Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for teh service.
• Performed redistribution with OSPF, EIGRP, RIP version 1 and 2 to enable communication with backbone.
• In-depth expertise in teh implementation, optimization, troubleshooting and documentation of LAN/WAN networking systems.
• Worked with other team members in testing of teh network architecture.
• Participated in quality system implementation project.
• Configure wireless routers on enterprise network.

Environment: Cisco 3550/4500/6500 switches and Cisco 2800/2900/3900/7200/7600 routers, WAN, LAN, OSPF, BGP, RIP, EIGRP, CUCM, CALL MANAGER, IP TELEPHONY, SIP, UNITY, CUBE.

Confidential, Kansas City, Missouri

Jr. Network Engineer

Responsibilities:

• Migration of RIP V2 to OSPF, BGP routing protocols.
• Configured EIGRP for Lab Environment.
• Implemented ISL and 802.1Q for communicating through VTP.
• Working with Client teams to find out requirements for their Network Requirements.
• Designing solutions for frozen requirements using Cisco Routers and Switches.
• Deploying teh network infrastructure to meet teh requirements.
• Created VLAN and Inter-Vlan routing with Multilayer Switching.
• Documenting and Log analyzing teh Cisco ASA 5500 series firewall.
• Monitor performance of network and servers to identify potential problems and bottleneck.
• Performed administrative support for RIP, OSPF routing protocol.
• Maintained redundancy on Cisco 2600, 2800 and 3600 routers with HSRP.
• Real time monitoring and network management using Cisco Works LMS.
• Provided technical support on hardware and software related issues to remote production sites.