OBJECTIVE: To obtain a position utilizing my telecommunication troubleshooting skills. HIGHLIGHTS OF QUALIFICATIONS Over twelve years experience troubleshooting, and repairing Avaya voice, and data systems. Experienced in troubleshooting digital circuits from DS0 to DS3. Ensured Move, Adds, And changes were done in a timely manner Possess ability to communicate ideas clearly, solve complex problems, and work independently, or in a group. Held a Secret security clearance in the US Navy. Attended HP-UNIX intro. and system administration course at NCTAMSLANT.

EXPERIENCE:

Confidential

Network Analyst II

• Work with FTTT Fiber to the Tower Backhaul Test and Turn up the Carrier Metro-Ethernet side of Windstream DNOC.
• Remotely build up, manage and troubleshoot data vlan circuits to provide Cell Site Ethernet Back-haul Service to our 4G and LTE wireless customers Verizon, Sprint, AT T, US Cellular, TMobile, Cantera , and Bluegrass
• Configure/troubleshoot management access to Network Interface Device NID by the use of the following protocols: MPLS-LDP and VRF.
• Build data vlan circuit for customer traffic and run RFC2544 tests for circuit acceptance.
• Proactively monitor and troubleshoot alarms for new-turn up of demarcation and mid-point devices using Netcool.
• Take first call from wireless service providers reporting trouble with Cell Site Backhaul services, create trouble tickets and manage the repair process.
• Configure Accedian MetroNODE/10G, EtherNID/1G or MetroNID/1G ,Cisco 6500/7600/ME3400 series routers, Alcatel 7750/7210,Telco T5CX ,Junipers routers and troubleshoot connectivity issues on CYAN.
• Write and execute MOP.
• Perform everyday tasks with help of the following tools : Remedy Ticketing System , MetaSolv ASAP and Outlook Messaging.

Telecom Engineer, Confidential

Performed complex move, adds, and changes on an Avaya PBX. Maintain Avaya G3SI PBX, and Audix voicemail system Administered eCAS call accountability program for billing purposes. Installed/Troubleshoot Westcom D-4 Channel bank Perform Administration on Avaya Voice Processor for wireless/IP phones Troubleshoot circuits from sub-DS0- DS3 Maintain Fiber Optic, and inside plant wiring. Used Fiberd test set to troubleshoot Circuits outages.

Telecom Installer, Confidential

• Installed Cat-3, Cat-5, and Cat-5e cable Installed Phone, and data jacks Installed POS equipment in 7-11 stores Telecomm Engineer Sept , Confidential
• Avaya PBX Administrator for 32 G3r, G3SI, Convesant IVR, and Intuity voicemail system. Responsible for a communications, voicemail problems, software moves, adds, and phone changes. Interfaced with 3rd party vendors and escalated when needed. Scheduled, and troubleshoot Video conferences. Issued, and coded pagers for distribution to Doctors, and medical staff. Provided 1st, and 2nd level troubleshooting for all PBX. Record, track, escalate and update calls through the Help Desk trouble ticketing system. Resolve problems using electronic tools, manuals and technical support documentation. Identify problem trends and possible solutions

Network Operations Center Tech-Confidential

Maintained Multiple High Volume call centers, and call center equipment, to include CTI Gateways, Avaya Definity G3RV5 switch, Intuity Voicemail System, ACD and call routing using CMS Centerview, Assist in cutover, and troubleshooting of T-1, and T-3 ckts. Monitor/Troubleshoot CSU/DSU, 828a T-3 mux, and Stratacom network. Interfaced with, and assured Client that circuit outages, and equipment malfunctions were being worked and escalated as needed. Configured/Troubleshoot/and Installed Cisco Routers, and Switches. Troubleshot Ethernet, Token ring, and SNA networks using a HP Flukemeter. Tier 1 Network troubleshooting using NetView, Netspy, and Netmon. Interfaced with, and Assisted VTAM in troubleshooting problems with LU's, PU's, and controllers. Used Tivoli ticketing system to track, and repair systems, and systems downtime. Performed UNIX system administration duties on Nortel IVR/VRU systems. Vendor interaction during t-shooting, escalations, and dispatches. Assist. In disaster recovery development/implementation for a diverse network of 3500 local users, and 5000 remote users Avaya, Verizon, AT T, Bell South, SPRINT, MCIWorldcom, Total Systems, Aristicom, Nortel, and others as required. Experience with Monitoring, and t-shooting tools, such as EMCOM, IBM NetView, Netspy, Teltrac, Fireberd 6000, T-berd 310, and various meters, and scopes, and windows 95.98, and NT.

Satellite Communications Tech., Confidential

• Troubleshot, and setup circuits using both IDNX and Timeplex communication systems. Saved 100,000 removing obsolete AN/FSC-79 system prior to HT/MT modernization. Recognized by top management for establishing critical circuits in half normal time. Select from among peers to solve power balancing problems with satellite links. Achieved 99 operability covering 150 circuits for over 300 users worldwide. Lead Electronic Technician Confidential
• Averted 10,000 in depo-level costs by performing component-level repairs onsite. Coordinated preventive maintenance program for entire dept. covering 300 pieces of equipment. Successfully trained personnel to operate Global Positioning Satellite System. Installed WSC-3 SATCOM, AN/VRC-46 transceivers, SP25g repeaters, and OE-82B antennas using local resources. Attained outstanding scores on all inspections of communications, and electronic equipment.