Objective: As a highly motivated and independent self-starter, I seek a challenging position as a Program Manager, where my experience and educational skills may be fully utilized for future growth and career advancement.

PROFESSIONALEXPERIENCE: Active Secret DoD Clearance Confidential

Confidential

Position Title: Program Manager

• As a Program Manager my primary responsibility is the management of multiple government projects such as, application projects and network/enterprise projects, including sustainment projects, SDLC projects, operations and management projects, Help Desk projects and Data Center build-outs. By using the Agile framework to manage SDLC releases for the government on a monthly and quarterly basis.
• As Program Manager my other responsibilities are to oversee and direct IT service management and support activities related to help desk, service provider contracts, data center operations, COTS/GOTS system software, systems support, and technical contract performance, including budget management, release management, incident management.

Confidential

Position Title: Sr. Project/Release Manager Clearance SSBI GSA

• Provided presales support to track progress, support and business synergy of new opportunities.
• Primary responsibilities as a Sr. Project/Release Manager is to enhance, implement and oversee the IT Security Services and SDLC release using the Agile framework for effective release and project performance in addition, to promoting and communicating sprint and release progress, outcomes and results to the GSA customer and Lockheed leadership.
• Responsible for facilitating the estimates for each sprint/release scope promoted to the production environment in a work breakdown structure with project schedules with project teams.
• Provide leadership Story Card information to prioritize backlog for Sprint iterations and sprint scope for each release.
• Manages the EVM Earned Value Management project budget with overall budget accountability for up to 7 million per year per project.
• Manage monthly EVM Earned Value Management Reports for CPI and SPI status of actuals verses planned resources and hours for each project and release.
• Successfully used EVM Earned Value Management to accurately estimate timely insight into cost, schedule and performance of GSA projects and services programs.
• Be actively involved in New Project Development within scoping, sizing and planning all product backlog work to increase productivity.
• Drive project results that are aligned with strategic and security services for organizational objectives for business synergy.
• Collaborate with business analysts, product owner, scrum masters, stakeholders, architects, developers, and quality assurance associates from project scope definition through implementation.
• Provide guidance and support for the Portfolio Management and Resource Utilization forecasting process.
• Manage, monitor and provide reports for VDI Virtual Desktop Infrastructure testing and validation. Once testing and validation are completed my migration team will implement VDI cross the divisions desktop and laptop users.
• Well organized, resourceful, with strong creative problem and critical thinking solving skills
• Mentor, coach, teach and develop project management capabilities across the department ability to distill general problem statements into tangible projects
• Provide timely, consistent formal and informal performance evaluations to project managers.
• Manage scope and minimize exposure and risk across multiple projects using EVM Earned Value Management policies.
• Lead project review and quality assurance process to ensure successful execution of projects.
• Provide a significant level of competence to project management office operations by leveraging a technical background and strong business management experience to provide clear communications and expectation management across the GSA environment.
• Ensure projects meet ITIL operating model requirements and compliance.
• Comply and implement all 12 agile principals and encourage conversations across whole teams.
• Conducting offer management reviews on SOWs and proposals, monitoring delivery costs for SDLC security enhancement, maintenance and new capabilities.

Confidential

Position Title: Program Manager

• As a Program Manager my primary responsibility is the management of multiple government projects, application projects and network/enterprise projects, including sustainment projects, SDLC projects, operations and management projects and Data Center build-outs. By using the Agile framework to manage SDLC releases for the government on a monthly and quarterly basis.
• As Program Manager my other responsibilities are to oversee and direct IT service management and support activities related to service provider contracts, data center operations, COTS/GOTS system software, systems support, and technical contract performance, including budget management, release management, incident management and Service Level Agreements SLA support.
• As a Program Manager, I was responsible for attending technical/non-technical meetings at the VP level for executive level briefings, customer interactions, and capture management for reporting status.
• I have managed strategies typically involve numerous tasks including performance monitoring response times, latency, uptime, etc. , security and compliance auditing and management, and initiating and overseeing disaster recovery and contingency plans
• Provide leadership Story Card information to prioritize backlog for Sprint iterations and sprint scope for each release.
• As a Program Manager I was to pursue and be actively involved in New Project Development within scoping, sizing and planning all product backlog work to increase productivity.
• Manages the Project Budget with overall budget accountability for up to 5 million per project per year using EVM Earned Value Management metrics.
• Manage monthly EVM Earned Value Management Reports for CPI and SPI status of actuals verses planned resources/hours for each project and release.
• Successfully used EVM Earned Value Management to accurately estimate timely insight into cost, schedule and performance of DoD projects and services programs.
• Collaborates with the finance department and various functional managers to ensure project budgets are properly estimated and controlled provides overall financial recommendations, and develop controls and measurements to monitor progress.
• Creates all detailed SDLC planning documentation for technology product team and follows all FEP defined SDLC and Project Management Life-Cycle PMLC processes.
• Supervised and managed resources that supported C A security accreditation and utilized SharePoint LMS for any .Net-based and SQL application.
• Responsible for ensuring that SharePoint LMS is designed to be scalable, reliable, and secure which enables users to import courses either created using SCORM Rapid ELearning authoring tools or off the shelf acquired SCORM packages.
• Supervises Project Managers, Project Coordinators and Budget Analysts provides performance feedback and goal-setting conducts annual performance assessments. Assists in skills development and training assessments for the Program staff. Makes recommendations on hiring, firing, advancement, promotional or any other change of status of direct and indirect reports.
• Architected, organized and manages the Service Management Office in order to govern and manage operations of IT delivery services reducing risk and exposure though increased process efficiencies, optimized resource utilization, transparency of operations, standardized technologies, knowledge management and continuous service improvement ensuring the business and IT requirements are in alignment.
• Responsible for working closely with SQL and Oracle databases on a UNIX/Microsoft platform, system administrators on systems to identify migration and virtualization issues, opportunities and network impacts/outages to the customer and their engineering staff.
• I have a solid technical understanding of enterprise services, Software Development Tools, Testing Methodologies, Application and Database Performance, and Web Services Technologies.
• Responsible for working with the U.S. Government Agencies and Stakeholder community to promote programs, opportunities, and linkages that can support GDIT's and DHSS's strategic initiatives at DHSS Military Health Systems.
• Responsible for creating, managing and monitoring project plans, schedules, implementation dates, ATO's and validation of IA requirements for the business application system PMITS which is a Military Medical Records System for deployment to DISA in SATX.
• Support Security Services for PMO security policy compliancy as well as support cross-functional interactions with IT Security Services stakeholder, sales finance, and subcontractors.
• Provided presales support to track progress, support and business synergy of new opportunities.
• Responsible for submitting monthly deliverables to customer to meet contractual obligations.
• Responsible for maintaining project repository and environment for managing project artifacts and deliverables
• Responsible for supporting coordination of program-level monitoring and reporting across multiple project teams within the program
• Responsible for capturing and documenting risks, issues, findings, recommend solutions, and manage the escalation process
• Responsible for planning, developing, and deploying a migration plan for business applications Prod and ProdTest server to move to DISA facility in SATX and OKC.
• Responsible for presenting status briefings and design plans for development efforts to 100 customer sites for ICD 9 and ICD 10 programs.
• Responsible for understanding advanced SOA concepts and Portal/Portlet design paradigms across a heterogeneous enterprise environment.
• Responsible for designing, building, and delivering a complex Portal system.
• Proven ability in defining, analyzing SLA's, SOP's, and acquisition strategize and implement technical development issues that need to be addressed, captured and documented to maintain project scope or to enhance project scope.
• Responsible for the supervision of engineers, vendors and subcontractors for services associated with data center support. Responsible for service providers responsible for installation, administration, tuning, backup, recovery, and problem resolution related to the infrastructure and systems used to support databases and network systems.
• Experience delivering solutions that utilize WebSphere Services and Citrix for Remote Portals.
• Responsible for managing a team of engineers to deploy a virtualized data center
• Responsible for overseeing teams supporting software development, website development, help desk operations, network management, network security, information assurance, video conferencing, and systems engineering.
• Responsible for leading network in planning and implementing enterprise information systems to support both distributed and centralized operations for Production/Production Test and Development/Development Test environments to achieve more effective and cost beneficial enterprise-wide hosted data center GDIT's Technology Information Library .
• Oversee client websites and manage the design, content-collection and updating processes for seamless client interaction and use.
• Communicate and coordinate closely with web-related vendors, development teams and government stakeholders to meet and develop processes for delivering deliverables in a timely manner.
• Manage the internal Tier III Helpdesk for the PMITS, GFE and VTIL projects and oversees all aspects of IT and web-based design related content.
• Provide strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for hosted Data Center.
• Facilitate communication between staff, management, vendors, and other technology resources within the organization.
• Responsible for overseeing the corporate office computer operations of the management information system, including local area networks and wide-area networks and their accreditations.
• Develop, coordinate and implement end-user training for the PMITS logistical application project.
• Responsible for providing VMWare, Citrix and VPN server and desktop virtualization, networking, software-as-a-service SaaS , and cloud computing technologies, including Xen open source products for customer Development and Development Test Environments.

Confidential

Position Title: Sr. Technical Project Manager

• Responsible for leading quality control audits and perform remediation of quality issues, specifically regarding Contingency Plans for Disaster/Recovery.
• Responsible for running scan against IA documentation and providing results to clients.
• Managed a team of 6 IA Engineers responsible for preparing C A package for Department of Commerce, NIST Agency.
• Responsible for managing team of testers for scans on network servers, routers and switches to ensure compliance, assesses the performance of IA controls
• Successfully used EVM Earned Value Management to accurately estimate timely insight into cost, schedule and performance of NIST C A projects and services programs.
• Manage monthly EVM Earned Value Management Reports for CPI and SPI status of actuals verses planned resources and hours for each project and release.
• Manages the Project Budget with overall budget accountability for up to 2.5 million per year.
• Support Security Services for PMO security policy compliancy as well as support cross-functional interactions with IT Security Services stakeholder, sales finance, and subcontractors.
• Responsible for coordinating support on Sales opportunities, conducting/coordinating offer management reviews on SOWs and proposals, and monitoring delivery costs for IT security services.
• Responsible for tracking practice budgets and reporting on practice and engagement financial performance.

Confidential

Position Title: Sr. Project Manager for NISO-ITA Special Interest Team 3 month Contract

• Responsible for planning, organizing and managing projects in the NISO-ITA Special Interest Team for the Department of Defense for successful performance consistent with contractual agreements for cable and infrastructure projects.
• Also responsible for acquiring follow-on business associated with assigned projects and for supporting new business development by leading or assisting with requirements for proposal documentation.
• Providing leadership and direction to a team of 3 Project Managers and 12 Engineers. Responsible for creating and maintaining project planning, tracking, control and closure of projects.
• Managed IT Security Services for application development projects hosted in customer datacenter as well as reporting product defects.
• Support Security Services for PMO security policy compliancy as well as support cross-functional interactions with IT Security Services stakeholder, sales finance, and subcontractors.
• Manage monthly EVM Earned Value Management Reports for CPI and SPI status of actuals verses planned resources/hours for each project and release.
• Manages the Project Budget with overall budget accountability for up to 1.5 million per project per quarter using EVM Earned Value Management metrics.
• Successfully used EVM Earned Value Management to accurately estimate timely insight into cost, schedule and performance of DoD NISA-ITA projects and services programs

Confidential

Position Title: Project Manager for Business Objects

• As the Project Manager for Business Objects Enterprise Architect Project my primary responsibility is to establish and maintain processes to manage scope over the project lifecycle.
• Clarify and communicate project objectives and success criteria
• Lead the development and tracking of project plans, schedules and cost.
• Establish and maintain clear and consistent project communications to the entire stakeholder community.
• Oversee project resources estimations and staffing of 9 Business Object SME's

Confidential

Position Title: Sr. Systems Project Engineer

• As a Sr. Systems Engineer/Project Manager, my primary duty was to perform business develop with the EMC team for VMware design, development and deployment.
• Experience in following the life-cycle oriented processes and procedures including documentation and presentations, test plans, release and deployment plans, and implementation plans in line with ITIL V3 Project /Practice Management.
• Experience in utilizing VMware ESX tools to perform cloud computing across the internet for customer business applications.
• Responsible for managing Vmware team of 5 engineers for best practice and infrastructure design, development and deployment.
• Experience in vitalizing Microsoft exchange environments for customers for server consolidation efforts.
• Perform requirements analysis for documenting, implementing, and maintaining a server migration project in a DOD Enterprise environment.

Confidential

Position Title: Project Specialist

• As a Project Specialist my primary duty was to prepare business process documentation necessary for contract deliverables for Datacenter migration to stakeholders.
• Assisted in migration plans for ThinClient technology on a Virtual server platform for 150k desktop users for US Postal Service Next Generation network design.

Confidential

Position Title: Sr. Project Engineer/Project Manager Liaison

• As a Sr. Project Engineer/PM Liaison, my primary duty was to migration agencies to the Dept. of Army IMCEN division. Worked closely with customer to design, develop and deploy migrations plans. These duties consist of network migrations and datacenter migrations on a platform and infrastructure level, helpdesk migration for server's and hardware/software compliancy.
• Executed contract task orders to ensure on-time, on-budget delivery of projects while insuring customer satisfaction and project completion. Develop a cost-effective and efficient plan for scheduling migration deliverables and completion.
• Responsible for managing resources related to data migrations projects. I was responsible for tasking work via Remedy ticketing assignments, performance monitoring, scheduling work and time keeping for 35 network engineers.

Confidential

Position Title: TSA - Supervisory Transportation Security Officer

• As a Supervisor, my primary duties included supervising 65 security screeners in two different checkpoints at Dulles Intl' Airport.
• Responsible for supervising and preventing any threat on aircrafts at Dulles International Airport.
• Identifying, distributing, and balancing workload and tasks among Screeners.

Confidential

Position Title: Sr. Technical Engineer III Corporate Office

As a Sr. Technical Engineer III, my primary duties included monitoring, maintaining, configuring, and implementing Cisco Catalyst 6509, 7206, 4006, multicast switches, 2651 routers, 3640 routers, 3548 XL switches, Bay BCN router, Bay 450T, 353, 253 switches, as well as miscellaneous hubs/switches on the network.

Confidential

Position Title: LAN/WAN Manage/Engineer III

• As a LAN/WAN Engineer III my primary duties included managing, configuring, implementing, and maintaining Cisco Catalyst 6509, 7206, 4006, multicast switches, 2651 routers, 3640 routers, 3548 XL switches, Bay BCN router, Bay 450T, 353, 253 switches, as well as miscellaneous hubs/switches on the network.
• Project lead on Site Surveys and creating Visio diagrams for accurate site surveys of any new modifications to the network infrastructure, as well as created technical manuals for field engineers implementing conversions.
• Managed team of 7 Engineers in monitoring Frame-Relay, T1, T3, DS1, and DS3 circuits using Hp Open View Release B06.00.

Confidential

Position Title: LAN Administrator

• I was responsible for supported Novell Netware v3.12.
• As a LAN Administrator on the DOJ contract,
• Troubleshoot and supported daily LAN/WAN software/hardware and end user calls
• Managed customer concerns about upgrades on LAN/WAN products and services

Confidential

Position Title: Technical Analyst II

• Provided daily helpdesk support to end users in a NOC environment. Identified issues affecting network connectivity.
• Confidential
• Learned how to support and configure pc hardware/software problems. Novell 4x environment

Technologies: Microsoft NT 4.0, NetBIOS, IPX/SPX, NetBeui, TCP/IP, Novell Netware 3.12, Microsoft OS 3.11, ccMail, Lotus Notes 123, LexisNexis and Groupwise.