Systems Administrator Resume Profile, NY - Hire IT People

Summary

Network Administrator
Microsoft Windows Operating Systems
LAN and WAN management
Manage permissions in a Microsoft Network
Polycom Video Conferencing
Laptop repair and upgrades
Desktop assembly and upgrades
Working Toward CompTIA Security , CCNA, MCSA, MCSE
Wireless Networking and Security
Understanding of Cisco Switches and Internetwork Operating Systems
14 years experience as a freelance computer consultant and technician
Symantec BackupExec
Server installations and configurations
Installing Ethernet cable drops
Virus and Spyware Removals

PROFESSIONAL EXPERIENCE

Tier 3 Technical Support Specialist

Confidential

Diagnose internet connection issues for Time Warner Cable residential subscribers including TCP/IP issues and DNS issues caused by Time Warner Cable equipment or the subscriber's equipment. Enabling disabled email accounts, determine slow browsing issues caused by Time Warner Cable's hybrid fiber network or caused by the Time Warner Cable subscriber's equipment, assisting subscribers configuring email clients to use Road Runner email, diagnosing Wireless Road Runner connection issues including modem issues and 2.4GHz wireless interference and range, escalating issues that cannot be handled by Tier 3 to our Engineering team, assisting other team members and co-workers with proper troubleshooting measures and maintaining department call handle requirements.

Systems Administrator

Confidential

Administration of Windows Server 2003 machines providing DNS, DHCP, BackupExec, Exchange, File Server, Symantec Endpoint Management, SQL, and Websense services. Provided upgrades, monitoring daily incremental and weekly full backups, managing user accounts and access rights through Active Directory, working directly with end users to solve issues and provide training and support for hardware and applications, working directly with outside vendors and maintaining contracts, repair and maintenance of client computers, new client systems sales and installations, providing after-hours upgrades and updates, on-call support for approximately 100 city staff members, restoring files, maintaining proper documentation of all services performed, monitoring security risks through Symantec Security Center, providing cost-effective solutions for end users and network upgrades, blocking external resources as requested.

A Certified PC Technician

Confidential

Break-Fix repairs, Sales, Virus and Spyware removals, Hardware Upgrades, Advanced data recovery, Data transfers, New systems setup, Onsite installations and training, ordering parts for machines covered under warranty, cleaning of systems to ensure proper ventilation, offered telephone support to new customers, software configurations and upgrades.

Electronic Technician

Confidential

Electronic assembly and wiring of gas control panels, assembly of wire harnesses, testing of completed projects, assisting co-workers to ensure proper assembly of products

Line Tool Operator

Confidential

Executing chemical etch tool according to engineer's specifications, quality control, issue reworks when required, maintain proper chemical bath, establish direct communication with engineers and managers.

Maintenance Mechanic

Confidential

Maintenance of CNC machines, ensure proper coolant level and mixture in CNC machines, report any problems to immediate supervisor, light machine operations and fabrications, local deliveries of finished goods.

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Systems Administrator Resume Profile

NY

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