PROFILE

• Experienced with MS - DOS, Microsoft Windows 2000/XP/Vista Server 2000/03, Microsoft Office 2003/2007, Microsoft Visual Basic 2005, and Microsoft Outlook 03/07, Ubuntu 8.4 and 8.10 distributions, and CentOS 5.
• Knowledge of PC setup and installation, as well as various peripherals, data entry, and file updating.
• Experience with Back-Up Exec 11d and Acronis Echo Server, Win Install 9, RT Ticketing, Nagios, FreePBX, IPCOP, PFSense.
• Knowledge in Exchange server 2003/2007, user management, mailbox management, mail store backups and restores.
• Experienced in Linux command line Debian and GUI usage.
• Perforce source change control administration, server and client side.
• Experienced in customer service, employee training and the call center environment.
• Knowledge of Active Directory - creating and implementing group policies.
• Experienced in network construction and network services DNS and DHCP .
• Experienced in troubleshooting network issues and tone trace routing.
• Proficient in server configuration as well as server software installations Dell, HP, and Custom Build servers .
• Familiar with Blackberry devices as well as Blackberry Enterprise Server.
• Proficient in web development PHP 4/5/6 .
• Wordpress Plug-in Building Templates, Widgets, and Admin plug-ins .
• Joomla Plug-In Building Components, Plug-ins, and Templates .
• PHP, MYSQL
• Web Content Administration Akamai, Endeca, Alfresco CMS, Qouva, Cleanspeak

Experience

System Administrator Operations

• Working with a small team to ensure uptime and function of all applications on the production website.
• On-Call 24x7 support on certain systems.
• Implementation and upkeep of all monitoring systems.
• Program specialized reports to assist in tracking revenue generating functions of the website.
• Lead Administrator and Programmer for the internal Technologies Wiki including auto creation of content for checklists and deployment processes
• Deploy content through an Alfresco CMS into an Akamaized load balanced environment.
• Ensure proper protocol in regards to build authentication and Change Management Procedure
• Develop custom shell and php scripts for monitoring production website.

Completed Projects:

• Fully Upgraded Alfresco CMS to latest version 12 installs mac, pc, unix .
• Rebuilt of Deployment System to optimize build time and tracking
• Engineered new content and code consistency system.

System/Network Administrator

Confidential

• Solely responsible for all systems servers and desktops in the company.
• Responsible for the implementation and upkeep of PCI compliance within the company.
• Scheduled and performed maintenance as needed on servers and user desktops.
• Troubleshot and resolved Tier 1, 2, and 3 issues on both a server and desktop level.
• Lead PHP developer for in-house and production items.

Completed Projects:

• Implemented network monitoring tools with alerts for specific actions/faults.
• Created and adhered to a budget for technology upgrades and replacements over the fiscal year.
• Assisted in the creation of the backend coding for live site re-launch using knowledge of PHP and Word press.
• Created new virtual server and moved all existing VMs to new server as well as created additional testing servers.
• Coordinated company move to new location which included construction of a new server room and rebuilding many of the floor tower servers into rack servers, as well as implementing a new phone system.

Junior System Administrator

• for an environment of 100 mixed OS Ubuntu, XP, and Vista Desktops, 200 Lenovo Laptops, and 25 mixed OS servers Windows 2003, CentOS 5, and Ubuntu 8.4 8.10 .
• Provided after hours support in an on-call rotation.
• Built and upgraded virtualization server vmware 2.0 .
• Researched and implemented enterprise monitoring solution Nagios and incident tracking and SLA system using RT-request tracker .
• Rebuilt using PHP company's Pre-Employment Test as well as automated using PHP company's blacklisting abilities.
• Primary point of failure for all 10 Windows Servers including Exchange 2007, Blackberry Enterprise Server, and the Active Directory Domain Controllers and File Share server .
• Primary point of failure for IT internal server housing incident tracking, server monitoring, and software repository.

Desktop Support Technician

• Responsible for troubleshooting Tier 2 Support for environment of 600 Dell PCs and over 300 users.
• Provided after hours support in an on-call rotation.
• Managed new hires, terminations, and moves from the IT side in coordination with HR and Finance.
• Supported hardware issues regarding Dell desktops and servers.
• Participant in IT intern mentoring.
• Organized entire company PC upgrade to quad core Precision 3400s.
• Supported Tele-Vantage phone server, patch panel, and end-user devices.
• Troubleshot and maintained over 70 blackberry devices within the Enterprise server.
• Secondary point of failure for source change control software Perforce .
• Aided in upgrade of entire company from Perforce 2005 to Perforce 2007.
• Maintained back-up rotation using Back-up Exec and Iron Mountain off site tape storage.
• Single point of failure for release engineering servers 42 servers .
• Built and configured all new release engineering servers with server 2003 x32 and x64.