Mobile Support Engineer Resume Newark, NJ - Hire IT People

OBJECTIVE

To obtain a position in the music/entertainment industry utilizing my existing skills with media devices, customer service, and business intelligence combined with a Bachelors in Management Information Systems.

AREAS OF EXPERTISE

Proficient in various Microsoft Office Programs in (Word, Excel, PowerPoint, Project, Visio)
Experience with various digital media platforms including web, mobile devices, game consoles, and Smart TVs
Strong written and verbal communication skills

PROFESSIONAL EXPERIENCE

Mobile Support Engineer

Confidential, Newark, NJ

Responsibilities:

Set up as well as provided user training for all mobile devices (Anroid and iOS)
Reset passwords and wiped mobile devices using Junos and Maas360 MDM software
Managed all mobile assets using Maximo Asset Management IBM software
Supervised team of interns in creating instructional documentation for new software

Tier 2 Customer Support

Confidential, Redbank, NJ

Responsibilities:

Troubleshot various devices to test functionality with Redboxinstant by Confidential service (Smart TVs, mobile devices, game consoles, etc).
Updated ticket status during findings up to resolution using RightNow and AR2 ticketing systems.
Resolved customer issues with Redboxinstant service via contact through live chat messaging, phone, and email

Desktop Support Specialist

Confidential, Eatontown, NJ

Responsibilities:

Installed and configured application software including entire MS Office Suite, operating systems (Windows XP, Windows Vista, and Windows 7)
Troubleshot both hardware and software for computers, monitors, printers, and projectors for video conferencing
Troubleshot and configured iPhones and Blackberrys for employees

Information Systems Support Assistant

Confidential, Newark, NJ

Responsibilities:

Troubleshot and configured client computer software, hardware, and internet connections
Kept all systems up - to-date with latest Operating System and security updates
Maintained inventory of parts, products, equipment and service notes using Excel

Broadcast Operations Internship

Confidential - New York, NY

Responsibilities:

Installed computer desktops/laptops and their accessories as well as setup internet connections
Collaborated with Broadcast Operations team to solve broadcasting technical issues
Screened incoming calls from listeners for radio show segments