Summary of qualifications

Strong analytical and problem solving abilities combined with network engineering, systems analysis, installation, configuration, and testing skills as well as communication skills. Efficient application of time and resources with creative reasoning.

professional experience

Confidential

Senior LAN Specialist

• Serving as Lead Subject Matter Expert in Windows Infrastructure based environment.
• Provided guidance, design considerations and deployment plan to support migration of Active Directory from Windows Server 2003 to Windows Server 2008 R2 domain controller, and domain and forest functional level upgrades .
• Designed Public Key Infrastrusture PKI architecture upgrade from single Certificate Authority based design to Offline Certificate Authority with multiple subordinates multi-tiered PKI .
• Established migration plan to replace Windows Server 2003-based systems with Windows Server 2012 R2-based systems whenever possible or Windows Server 2008 R2 SP1-based systems depending on function and services performed by individual systems with preference too virtualization.
• Created VMWare-based virtual machine templates for Windows Server 2012 R2 and Windows Server 2008 R2 SP1 based virtual machines.
• Created Windows Server deployment guides Windows Server 2008 R2 SP1 and Windows Server 2012 R2 .
• Performed Active Directory monitoring, clean-up and reconfiguration tasks.
• Provided support to other team members in relations to the VMWare infrastructure.
• Managed and supported, DHCP, AD, DN S and all core Windows-based infrastructure services.

Confidential

• Subject Matter Expert Level3/Windows Server Engineer
• Served as Lead Support Engineer.
• Performed support activities for the design, deployment and maintenance of Microsoft Hyper-V-based virtualization of over 1900 field offices roughly 4,000 physical systems .
• Provided Active Directory, Microsoft Hyper-V, Windows Server 2012 training to support staff to assist in delivering support for the new infrastructure.
• Assisted in the architectural design of SSA's next generation field office infrastructure.

Confidential

Senior Systems Administrator/IT Contract Team Lead

• Under contract to the Department of Commerce National Oceanic and Atmospheric Administration National Ocean Service.
• Served as contract technical team lead.
• Upgraded all domain controllers to Windows Server 2008 R2 SP1 and the forest and domain functional levels to Windows Server 2008 R2
• Designed and deployed private cloud infrastructure utilizing Microsoft's Hyper-V and Failover Clustering technologies as well as NetApp Fibre Channel block level storage and Cisco Nexxus switches.
• Evaluated and deployed test virtual environments using both Microsoft's Hyper-V and VMware's ESXi 5.0 and provided the customer with ROI and TCO analysis and estimates.
• Reviewed monthly vulnerability scans and mitigated vulnerabilities discovered on applicable systems.
• Served as active member of the Project Review Board.
• Managed around 150 physical and virtual servers and 3800 client systems using Microsoft System Center Configuration Manager 2007 SP3, Microsoft System Center Operations Manager 2007 SP2, Microsoft System Center Virtual Machine Manager 2008 R2, Dell OpenManage Essentials and Server Administrator.
• Coordinated deployment of centralized event logging and monitoring through use of HP's ArcSight log retrieval and processing tools.
• Developed operational processes' documentation and operational calendar to streamline processes.
• Performed employment candidate phone screens and interviews, employee performance reviews and other employee related administrative tasks.
• Managed Active Directory, DNS, DHCP, Active Directory Sites and site replication.
• Performed periodical contingency tests of the environment.
• Established a Windows Server 2008 R2 configuration baseline for use by all Windows Server 2008 R2 deployed in the enterprise.
• Participated in the yearly auditing Assessment and Authorization activities.

Confidential

Network Administrator

• Developed and designed a migration plan for our implementation of the Microsoft Windows 2003 Active Directory infrastructure for our internal LAN comprised of 150 users, 200 client nodes and 60 servers performing various functions and deployed the aforementioned Active Directory infrastructure.
• Managed an external client security access/account database of over 2000 client accounts.
• Rolled out the migration of 150 users from Microsoft Exchange Server 5.5 to Microsoft Exchange Server 2003.
• Deployed SAN solution in a Windows 2003-based cluster environment.
• Provided remote application access through Citrix Metaframe Server farm.
• Maintained a server farm of over 50 Windows 2000/2003 Server servers.
• Provided client support on various matters ranging from fulfillment of security review documents to data transmission services to client application access.
• Supported upper management in maintaining and delivering Service Level Agreements standards.
• Performed on-call duties on a rotational basis for our 24/7/365 environment.
• Supported development of migration procedures for our production environment from Microsoft based systems to Red Hat Linux Enterprise based systems.

Confidential

IT Consultant

• Assisted various small private businesses in establishing first LANs.
• Streamlined business functions by implementing low cost technology solutions.
• Developed, designed and created websites to build internet presence for these firms.
• Provided on and off site technical support and expertise.

Confidential

IT Manager/Network Engineer II

• Developed, designed and implemented system software and hardware upgrade documentation to replace outdated technologies still in use at the time.
• Assisted in reducing response time for technical support requests by deploying software based tech support tracking and analysis mechanism.
• Minimized IT Support staff required by streamlining information technology functions and proper task assignment based on staff's strengths and incorporated cross-training to bring all staff members up to date on ongoing IT issues.
• Evaluated and tested various software packages and hardware equipment provided by vendors for viability in our environment.
• Investigated ACERT security alerts, disseminated data and provided feedback to Program Manager as to pertinence to our infrastructure and action taken to ensure adherence to ACERT requirements.

Confidential

Network Administrator

• Designed and deployed LAN infrastructure for satellite offices which reduced data connectivity costs
• by over 25 .
• Established cost and time effective technical support techniques for 100 end-users as sole point of contact for technical support issues.
• Engineered computer-based PBX using TeleVantage server running on NT Server utilizing Dialogic hardware which dramatically lowered cost of technical support on antiquated system that was in use.
• Wrote technical support and training manuals for remote sites as well as systems user guides.

Confidential

Network Engineer

• Served as Migration Engineer at Peace Corps headquarters during the migration of 750 Macintosh computers to Win NT 4.0 under a seat management contract.
• Developed migration plans and scripts for porting files of varying formats on user's desktops to Windows NT shares.
• Executed migration plans and scripts for porting files, application settings, and desktop settings of a variety of Macintosh desktops and laptops to Windows/Intel environment.
• Managed Network Technicians during off-peak hours during the migration process.
• Provided software and hardware migration support for migration engineering staff in over 10 cities.

Confidential

Helpdesk Technician

• Performed manual installation of operating system Windows 95 , applications MS Office 95, etc. .
• Performed troubleshooting procedures of end-user systems.
• Provided Tier 1 support to end-user base.

Confidential

Technical Support Representative

• Provided Tier 1 technical support to end-user base.
• Performed system configurations on workstations.
• Assisted end-user with software training

Technology Summary

Operating Systems

MS Windows XP/2K3/2K8 2K8R2/7/2012/2012 R2, MAC OS 9.x-10.x, some Linux variants

Software

MS Office 2003/2007/2010/2013 MS Exchange Server 5.5/2003/2007/2010, MS IIS 6.0/7.x/8.x, MS SCCM 2007/2012, SCOM 2007/2012, SCVMM 2008/2012 MS SQL Server 2005 and 2008/2012/2014 CommVault QiNetix Simpana Disaster Recovery VEEAM Symantec Backup Exec v9.0 10.0 and NetBackup v7.x NetApp Data ONTAP v7.x and 8.x MS Hyper-V VMware ESX, ESXi 4.x/5.x Citrix MetaFrame Server Serv-U FTP WS FTP Pro BlackBerry Enterprise Server GFI FaxMaker GFI S.E.L.M. ServersAlive Visio Aelita Domain Migration Wizard Aelita Exchange Mailbox Recovery Tool Navisphere 4.5 MS Cluster Services EMC PowerPath 4.3 Dell OpenManage Suite, PowerShell all versions , Apple iOS 6, PowerShell, etc.

Hardware

IBM IBM clone PC's Dell, Compaq, Gateway and others servers, workstations and laptops and peripherals Apple Computers PowerMacs, iMacs NetApp FAS6070 FAS3170 Cisco, Cray and Netopia DSL and T-1 Routers, CSUs/DSUs, MICOM DTRs, Dell KACE K1100S, etc.

Other Technologies

Microsoft Cluster Services, Asynchronous Transfer Mode, Switched Packet Networks, Frame Relay Remote Access Services, VPN's, PPTP ATMP Knowledge of CDMA, TDMA, GSM, AMPS and PCS methods of wireless communications Wireless LANs, 802.1x, etc. Netware v4.x-5.x, etc.