Summary:

Solid background in the administration and customer settings, and a strong emphasis in project management/ administrative skills. I am currently seeking a mid-level Office Administrator or Office Support position that will utilize and enhance my core competencies. I demonstrate diligence, initiative, and flexibility, comprise exceptional oral and written communication skills.

Technical and other related applicable skills and course work:

Proficient in GovTrip Travel System, advanced Microsoft Office skills: Excel, KWIK Tag, Visio, PeopleSoft, PowerPoint, Word, Microsoft Access, Outlook, Publisher, I practice professionalism and have a polished disposition and the ability to interact with applicants and various levels of management with a friendly customer focused attitude, Monster Hiring Manager System, repairing of PCs and server, Marketing, and building websites, excellent organization, presentation and time management skills, self-motivated worker and comprise excellent customer service skills, experienced in handling corporate accounts and in presenting results from reoccurring departmental contract management and compiling, typing and reconciling travel expense account records for company staff. Skilled in developing and implementing standardized company policies and procedures. I am able to work independently and proactively, detail-oriented, I possess outstanding verbal and written communication skills, reliable, and typing speed of 65-70wpm.

Employment History:

Confidential

Senior Administrative Assistant

• Assistant to the Operations Manager, for the District of Columbia Government, Office of the Chief Information Officer.
• Coordinate a wide variety of travel arrangements the CIO Chief Information Officer for meetings on the Hill.
• In charge of keeping many sensitive records for the OC IO using KWIK Tag a government scanning system.
• Assist the Operations Manager with setting up interview and downloading applicants resumes through PeopleSoft.
• Typing and reviewing Correspondence letters.
• Coordinating company events and other duties as assigned.

Confidential

Senior Administrative Assistant

• Supported the US Department of Transportation, Office of Pipeline Safety, Engineering Department.
• Coordinated a wide variety of travel arrangements for both State and company officials using GovTrip.
• Coordinated and verified all billing data/data entry of prior expenses to submission to Financial Director for end fiscal budget submittals.
• Assisted with promoting, organizing events, and designing promotional materials for PHP 811 program.
• Aided as the point of contact for ALL PHP inquiries and route problematic issues to the right personnel.
• Assisted with revisions to policies and procedures with a focus on streamlining work flow and communication.
• Provided comprehensive administrative support in the delivery of high-quality services to internal and external clients, exhibiting a commitment to integrity and excellence.
• Booked flights, negotiating the best government fares with SATO, handled changes to reservations dealing with emergency flight related issues, and booked customized flight options.
• Made sure approvals were received and travel tickets issued in a timely matter to keep costs down for each budget account.
• Assisted Associate/Deputy Administrator with various projects relevant to preparing for public hearings at the House of Senate and Congress.
• Functioned as a Project coordinator, and supported PM who was the overseer on projects like LNG, San Bruno, and Pennsylvania briefing. Liaison with inspectors who accessed the risks and damages at the incident sites. Analyzed the reports and surveys from the inspectors and formulated into reports for congressional hearings.
• Coordinated the end of fiscal year Travel Audit project -- compiling and reporting confidential financial data and documents.
• Scanned FOIA documents at the request of various Engineering firms.
• Provided direct support to the Office of Pipeline Safety Office, to include coordination of logistics support and office supplies, oversight of IT and office machine maintenance and repair, time and attendance reporting to tally all officials should there be an emergency, receptionist, and ceremony/special functions support.
• Organized State wide public meetings and special events including reviewing and reconciling post-events bills.
• Composed and typed routine correspondence and prepared materials brochures/posters for special events such as invitations, guest lists, RSVPs, programs, etc.
• Compiled data on a daily basis and compiled statistical/budget related reports using Excel for both Travel and Meetings, then entered data to be presented to Financial Manager.
• Managed calendars using Microsoft Outlook, Utilized Microsoft Outlook functions for appointments, reservations, conference calls, and Individuals folders.

Key Technologies/Skills: GovTrip Government Travel, Microsoft suite, and Adobe Acrobat, financial reports, recording budget for each fiscal year, research, time keeping, coordination of State meetings/events, managing executives, calendars, data entry, and prepared briefing materials for congress.

Confidential

Administrative Assistant

• The client was Alderson Court Reporting.
• Provided comprehensive administrative support in the delivery of high-quality services to internal and external clients, exhibiting a commitment to integrity and excellence.
• Managed all administrative functions for team to which they were assigned and ultimately accountable for all work product delivered.
• Scheduled and coordinated meetings across multiple time zones provided participants with pertinent logistics and materials.
• Managed calendars scheduled appointments, reservations, conference calls, videoconferences. Kept rolodex and online contacts updated with accurate contact information and notes.
• Booked flights, hotel accommodation and ground transportation creating an itinerary to include contact information for all segments of travel Organized and processed expenses by completing expense forms for reimbursement of out-of-pocket expenses, etc.
• Assisted with time management managed and booked appointments for the group in a way that permitted them to balance requirements of analytical time, communication and relationship loads.
• Produced information by transcribing from video tape, formatting, inputting/data entry, editing, retrieving, copying and transmitting text, and graphics using Microsoft Suite.
• Scanned documents/Transcripts related to court proceeding.
• Organized and maintained computer and paper based records and files.
• Reconciled business related expense to ensure payment/reimbursement was accurate and complete.
• Assisted with special research projects, including compiling, assimilating and disseminating information.
• Drafted, edited, revised and formatted documents/correspondence/State letters, including presentation and confidential materials.
• Communications Management: created and executed a methodology for receiving, tracking, and handling communications from incoming phone calls, emails, and visitors.

Key Technologies/Skills: Inventory, Microsoft suite coordinating events/meetings, managing calendars, generating expense reports, research, data entry, database management, drafted, edited, and formatted documents, presentations, and implementing procedures.

Confidential

Help Desk/Administrative Assistant

• The client was U.S. House of Representatives.
• Helped the Congressional Transition IT Consulting Team to ensure a smooth transition for the Freshmen Congressmen in the U.S. House of Representatives and train them on IQ Intranet Quorum .
• Determined source of concern by interviewing user on the telephone, and educated users by answering questions interpreting operating instructions providing references.
• Determined source of error by reviewing procedures and actions taken by user instructing user to perform diagnostic procedures, and resolved problems by issuing corrective instructions consulting with coworkers and vendors.
• Improved programs by notifying programmers of problems making recommendations, and improved operating references by writing revisions.
• Evaluated software by testing ease of use and applicability.
• Maintained technical knowledge by attending educational workshops reviewing technical publications establishing personal networks participating in technical societies and worked with Exchange server.
• Interacted daily with supervisor, peer groups, and customers through Microsoft Outlook on a daily basis, which involved the exchange of factual information and/or problem resolution and updates on various software functionalities.

Key Technologies/Skills: Microsoft suite communication, coordinating events/meetings, managing calendars, research, database management, drafted, edited, and formatted documents, presentations, and implementing procedures.

Confidential

HR Front Office Administrator

• Supported Transportation Security Administration TSA .
• Managed the Quick-Hire Training for HQ and provided new hire training materials.
• Responded to official Quick-Hire Requests, telephone inquiries on a vacancy, status of application, and Quick-Hire Logout Calls.
• General office expenditures: postage updates, ordering FedEx supplies, office equipment maintenance, building Management Request HVAC , and re-stocking Admin supplies.
• Edited/revised Organizational Charts and phone extension list.
• Ran Efaxes 1 priority for morning managed Specialists' requests, quality Check/Print NQ and closeouts letters. Scanned documents resumes for Government positions for further evaluation.
• Prepared Mail-out letters, log all mail and walk-in applications from previous night if applicable .
• Logged DHL Certificates and delivered them to the appropriate specialist s .
• Typed/Printed Non-Qualified Applicants/Closeout Box reports for program manager using Excel and the 52 database.
• Communicated with Program Specialist via Microsoft Outlook on a daily basis on various application status and callers request and/or inquiries.
• Logged all outgoing Certificates of Eligible applicants in the 08 Cert Count spreadsheet and the 52 database.
• Coordination of meeting schedules and conferences, personnel administration, reporting/metrics development, facility operations support and visitor control.

Key Technologies/Skills: Microsoft Suite, project management, database management, website HTML.

Confidential

Administrative Assistant

• Supported Gibbs and Cox, Inc.
• Maintained supplies by checking stock to determine inventory levels anticipating requirements placing and verifying receipt stocking items delivering supplies to work stations.
• Maintained equipment by completing preventive maintenance troubleshooting failures calling for repairs monitoring equipment operation monitoring and purchasing meter fund and kept track of Meter Postage and purchased if needed.
• Ensured professional written correspondence composing, editing, proofing, work processing, copying and distributing a variety of correspondence, tables, reports, visual aids and presentations.
• Facilitated communications with internal and external contacts by screening calls, visitors, mail answering questions and furnishing information or referring to appropriate staff.
• Maintained executives' calendars by scheduling appointments and meetings based on workload, scheduled meetings and priorities and prepared agendas and materials.
• Assisted in making travel arrangements and compiling, typing and reconciling travel and expense account records for company staff.
• Helped to administer the employee recognition program for headquarters.
• Assisted in project managing cross departmental initiatives.
• Maintained the DATAWATCH Card Log, and coordinated with building maintenance of any repairs or replacement of light bulbs.
• Organized and maintained mail, HQ inter-office and company phone list and e-mail distribution lists.
• Scanned invoices and supporting documents received from senior manager for reimbursements. Also Scanned business letters for upper management evaluations.
• Monitored government contracts and collaborated reports for Upper Management Staff use, i.e. NDA, TAA, TA, and PIEA.
• Kept adequate marketing supplies for the VP of Government Services.
• Assisted the VP for Engineering Services with different word, excel and PowerPoint projects.

Key Technologies/Skills: Generating report in Excel on postage/machine failures, project management, supervising.

Confidential

Office Service Support/Office Mover

• Supported Federal Technology Services/GSA.
• Processed interoffice and outgoing mail and performing mail runs between two locations and I was responsible for stocking the coffee room, and office moves.
• Up kept of coffee room, copier/printer areas and ensured that conference rooms were neat and orderly.
• Processed records that needed to be shipped to offsite vendors for record retention and handled all USPS, UPS and FedEx shipments.
• Customer Service duties including answering questions and customer requests, courteously answer telephones, handled calls and routed them to appropriate individuals and took messages.
• Maintaining calendars of scheduled appointments and upcoming events and matters requiring immediate attention.
• Key Technologies/Skills: Tracking report, Microsoft Suite, Website.

Confidential

Administrative Assistant I

• Assisted COO and Management Staff with their weekly schedules, monthly expenses and other personal tasks such as coordinating family gatherings, family vacations, and management parties.
• Notified Office Administrator via-Outlook of office equipment problems or necessary repairs.
• Coordinated travel arrangements as directed, and reconciled corporate accounts on any delinquencies.
• Scanned resumes/certifications/degrees for applicants to for processing and archiving.
• Maintained time and attendance records for Headquarters and tracked bi-weekly timesheets for accuracy.
• Coordinated outgoing faxes, mail and courier deliveries, check requests and expense reports for management approval and forwarded them to the accounting department for processing.
• Point of contact for putting together presentation materials for meetings.
• Scanned and filed Linguists reports and sensitive documents for the COO on a daily basis.
• Generated monthly reports on various projects and submitted to COO and Director of operations.
• Functioned as a coordinator for various projects. Responsible for tracking and maintaining records for project task for each interpreter.
• Created financial reports of monthly company expenses generated from company events, travel, ground transportation, publications purchases, and court reporters to support in company presentations for meetings, and submitted them to the CFO quarterly for auditing purpose.
• Typed, edited and revised correspondence.
• Assigned task to 2 administrative assistants and 2 seniors when there was a work overload.
• Provided IT support to the Executive MBA program, its faculty and students ranging from laptop setup and maintenance, inventory control and software installation and upgrades.
• Utilized MS Project and MS Office to successfully monitor and report project performance and inventory.

Key Technologies/Skills: MS Project, MS Office, supervising, report, project coordination.