SUMMARY

• Over 11+ years of experience in IT industry
• Over 7+ years of Experience in providing IT infrastructure solutions on Microsoft Technologies like Office 365, Microsoft Teams, Skype for Business, Microsoft Exchange, Windows Server,, Active Directory
• Working as SME for Office 365 Services includes Microsoft Teams, Skype for business online, Exchange, SharePoint, and Azure Active Directory
• Planning, Configuration, and Installation of Exchange 2010, 2016 and designed the complete architecture for exchange 2016 and Voice mail configuration
• Managing Exchange Online Mailboxes with or without PowerShell, configured personal mailbox settings, set up Auto discover, Mailbox Quotas, Inbox Rules
• Working with end user for creating new SharePoint sites and publishing content to all the sites and restricting access to them.
• Troubleshooting end users Microsoft Teams Application issues, Exchange Mailbox related issues for the end user
• Managing SharePoint Data using Asset Management in the project
• End to end Automation using PowerShell for User Account/ Mailboxes/ Distribution Group/ Security Group provisioning and management
• Daily tasks on Teams Live Events, Teams Policies, Audio conference issues, User Issues ETC.
• Good knowledge in Active Directory design & support (GPO s, OUs, LDAP, Sites, Replication, etc.)
• Good knowledge on Retention policy management
• Worked on Quest Migration manager during migration the users
• Migration experience in Hybrid migration from Exchange 2010/2013 to cloud using Quest migration tools
• Proficient in Public Folder creation, replication, and rights assignments
• Migrating Skype Meetings to Teams Meetings
• Managing On - Prem Active Directory and Azure
• Created Teams Meeting policies, Solved issues for end users

TECHNICAL SKILLS

Messaging Environment: Microsoft Teams, Skype for Business and Office 365, Exchange, SharePoint, Azure Active Directory, Lync

System management tools: AD Manager, Service-Now, SCCM

Operating Systems: Windows 7, 8, 10

Migration tools: Quest Migration, Bit Titan Migration tool, Sharegate, SharePoint Migration tool (SPMT)

Cloud: Microsoft Azure, Microsoft 365

Ticketing Tool: Service Now, Remedy

Servers: Windows Server 2008/R2, 2012/R2,2016 and Exchange 2007, 2010, 2013 Hybrid

PROFESSIONAL EXPERIENCE

Confidential - Worcester, MA

Office 365 Engineer

Responsibilities:

• Daily Engineering of Office 365 Services: Exchange, Teams, SharePoint Online, OneDrive for Business, Office 365 Groups
• Managing all the users in tenant in the Office 365 Admin center
• Working on troubleshooting issues within the O365 and Exchange environments and help individuals with any issues in the space of o365 environment and managing the Teams Groups with the Teams application Admin center
• Worked on tickets from different Technologies to include: MS Exchange Online, Azure AD, On-prem AD, One Drive for Business, tickets related to outlook, Teams, Calendar, and MDM tickets
• Configured secured Hybrid mail flow and created advanced governance plan for messaging records in Exchange Online
• Administered and supported O365 and MS Exchange policies
• Managed Exchange Online Mailboxes with or without PowerShell, configured personal mailbox settings, set up Auto discover, Mailbox Quotas, Inbox Rules
• Worked on PowerShell scripting on a regular basis
• Worked on SharePoint lists and Managed SharePoint Sites in the admin center across the Tenant
• Hands on Experience on Managing forms and SharePoint lists and Dashboards Charts in Tenant
• Worked with SharePoint Lists, Libraries, Workflows, Forms and other apps
• Managing SharePoint Data using Asset Management in the project, worked with Sharegate
• Independently analyzed, solved, and corrected issues in real-time, providing problem resolution end-to-end
• Migrated (Hybrid) of an on-premises Exchange environment to Exchange 2016 to Office 365
• Worked with Windows Power Shell Scripts & Exchange Management Shell for automation,bulk addition or modification and Generating Mailbox Statistics report, Active Sync report, Email flow audit report and Office 365 license report monthly basis
• Worked on O365 security and compliance features including mailbox searches, legal hold, retention policies, message trace, and other eDiscovery tools
• Involved in DMARC, DKIM implementation to increase security and email reputation
• Handled SPAM, bulk emails, and spoof emails issues, reviewed Defender for Office 365 (ATP) related reports for safe links and safe attachments
• Managed Azure AD connect server forall object sync process and troubleshooting sync issue for cloud objects
• Support Single Sign-On (SSO) using Active Directory Federation Services (ADFS) with Multifactor Authentication (MFA)
• Good knowledge in Active Directory design & support (GPO s, OUs, LDAP, Sites, Replication, etc.)
• Performed Azure AD connect deployment and troubleshooting
• Experience on group-based licenses and Conditional access
• Worked with IAM tools like SAML, LDAP and setting up SSO and MFA for User Authentication
• Administered user and group accounts. This includes user password resets, user creation and deactivation, user and group recovery from accidental deletion, user group creation, and membership management
• Migrated entire tenant from Skype for Business Online to Microsoft Teams
• Working on transition of every user from Skype to Teams successfully, with no reported issues. Users were using Skype for Business- through an O365 migration procedure migrating all the users over to Microsoft Teams
• Worked on managing Mobile Device management (MDM) and Intune
• Migrated users from Active Directory to Azure Active Directory
• Work on Information Protection, Security, and Compliance Center for protecting Client Information
• Experience in Implementation of Group policy, Patching, Security updates and Microsoft Security hardening for Windows servers

Confidential - Boston, MA

Office 365 Administrator

Responsibilities:

• Administration of Microsoft Office 365 workloads (Exchange Online, SharePoint Online, Skype for Business, Yammer, OneDrive for Business
• Execute, mange, and lead Office 365 migrations for external clients
• Analyze, develop and communicate key Onboarding process and technology improvements for Office 365 Onboarding for the deployment cycle
• Active Directory support and Administration (Group policy, permissions, account provisioning)
• Exchange/Office 365 support, maintenance, and administration (Account provisioning, migration from Exchange to office 365, distribution group creation). SharePoint administration and support
• Identity Access Management Setup and delegation of administration, group policy creation and modification, administration of AD, and schema changes
• Successfully implemented SPF, DKIM and DMARC email authentication
• Managed Office 365 tenant with over 100,000 mailboxes and implemented security best practices for the environment
• Implemented new features and functionality within the tenant including E-Discovery capabilities, multi-Geo capabilities, and others
• Managed the migration of over 100 users from on-premises Exchange to Office 365 using PowerShell scripts
• Implemented an automated process for creating new mailboxes that reduced onboarding time by 50%
• Implementing Latest updates in the tenant for the Teams feature release
• Excellent knowledge of Office Enterprise 365 E1, E3, E4 and E5
• Managed SharePoint Online Administrator and Providing Technical Support to all request/issues related to Site collection, SharePoint designer and Permission related issue
• Implemented and configured AAD Connect Tool to sync all On-premises Object to Office365 and manage all object Sync related issue
• Provide Single Sign-on authentication for Office365 users and blocked all extranet authentication thru Claim Rule in ADFS server
• Trouble Shoot, And Resolve On-Prem Cloud Email issues in a Hybrid Environment
• Managed Azure AD for MFA, Conditional access, PIM, and Password protection
• Worked with cyber security team and doing the IP and malicious domain blocking in O365

Confidential - Austin, TX

Office 365 / System Administrator

Responsibilities:

• Email Account Migration - On-Prem Exchange to Exchange online
• Operations and maintenance of enterprise O365 infrastructure, including configuration, upgrades, level-3 troubleshooting, conditional access management, and modern desktop management solutions (MAM/MDM)
• Expertise in handling mail routing and mail-flow related issues in hybrid
• DR set up for ADFS and AD Connect services
• One drive for business implementation organization wide
• Maintaining Email Hygiene using Email Security Gateways, GPOs, DLP
• Experience with migration tools Sharegate and Migration manager
• Migrated sites within SharePoint using Sharegate Migration tool
• Worked with Windows Power Shell Scripts & Exchange Management Shell for automation,bulk addition or modificationandGenerating Mailbox Statistics report, Active Sync report, Email flow audit report and Office 365 license report monthly basis
• Migrated Active Directory using Quest Migration Tool and performed cross forest migration
• Stay current on Office 365 features and capabilities including availability, reliability, performance, monitoring, backup, and security
• Office 365 compliance management via portal and Shell
• Managed all Office365 Global administrator related support like Exchange Administrator, License assignment, Compliance & Security, Audit logs, In-place e-discovery & hold management
• Managedand Troubleshootsynchronization issues
• Worked with routing email messages utilizing SMTP relay
• Provides solutions and operational engineering on the M365 platform of services which includes Outlook (email), Intune, Autopilot and Defender End Point Protection, Teams and SharePoint

Confidential - Norwalk, CT

Windows Admin

Responsibilities:

• Mitigated software vulnerability of applications by managing and deploying 3rd party software updates across systems
• Administered Windows 2003 Domains/ Migration performed to Active directory services
• Administered Exchange server 2010
• Created and managed Mailboxes, Distribution Lists, and Public Folders
• Active Directory configure and maintain Active directory, DNS, DHCP and Group Policy
• Cloud Exchange calendar/shared folder permissions and delegation
• Participated in projects concerning bigger desktop changes, for example rollout of new antivirus
• Active Directory configure and maintain Active directory, DNS, DHCP and Group Policy
• Added and removed Windows server features and roles such as Terminal servers RDS, DNS, DHCP, etc.
• Restore and Recover AD Objects
• Active directory user account add/ moves/deletions and created NTFS permissions
• AD administration (modify and mange user accounts and group permissions) adds, moves and changes.
• Maintain requests for new hardware and software. Process requests for moves, new hires and termination
• Re-granting user access lost post migration
• Maintain rollout schedule requests and changes
• Troubleshoot Microsoft products Word, Excel, PowerPoint Outlook - version, Windows 98, Windows XP, Windows 2000, AND Windows 7