Operating Systems:

Windows XP, ME, Vista, Windows 7/8, Windows NT 4.0, MS DOS, Novell, UNIX, Linux, Blackberry Enterprise Server BES version5.0.2 Microsoft Lync Server 2010, Microsoft Exchange Server 2003/2007/2010, Exchange ActiveSync, Microsoft Windows 2000/2003/2008/2012 Server, Microsoft Windows Server 2003R2/2012 R2, AS400, Voyager Web Servers, Hyper-V, MAC/OS All Versions

Software/Networking:

Magic, Peregrine Service Center, CA Service Center, Remedy, Heat, USD, CRM Saleslogic Active Directory, Activeroles Server, DRA, Lotus Notes, Microsoft Office Suite 2003/2007/2010, Ghost, Novell Console One, Novell, Groupwise, Cisco System Agent Desktop, Juniper, Bluecoat, Nortel Devices, McAfee endpoint encryption, Wireless Access Points WAP , Smartjacks, Circuits, SMARTS Console, CSU/DSU, Netportal, App Critical Ehealth, Sametime, Data Protection Quality Management DPQM , Gcards, OWA, Webmail, Inotes, WinZip, SharePoint, Checkpoint VPN Secure Client, Citrix, Database Administration RSA Ace Server, Oracle, Secure ID Key Token's , Thin Client's, TCP/IP, Wireless ThinkVantage 802.11 , Invision, Misys Sunquest Labs , Unity, PDA's Blackberry, ActiveSync, VOIP Telephones CDV Avaya , T1-T3 DSL Ethernet, PC Anywhere, DameWare, LANDesk Management, WebEX, Netilla, Systems Management Server SMS , Server Management Tool SMT , WinVNC, DNS Query A/NS/CNAME/SOA/PTR/MX Records , DHCP, Webhosting, TFTP Server, Mail Delivery Issues, Domain Issues, DNS Problems, Server Support Management, Smtp Routing, Ping ICMP , Snmp Site Walks, Telnet, Traceroute, Nslookup, Citrix, Netcontrol, F-Secure SSH Client, Sitescope, Topaz, EG, Kana Secure Messaging , Keynote/Gomez, KPI Reports, Crystal Reports, Neteiss, Putty, QA Reporting, Tel-Alert Paging, AT T Dial-up Networking, Desktop Manager, Hp Epson Printers, McAfee, Symantec Backup Exec System, Symantec Anti-Virus Corporate Edition, Tivoli and Qualys

Mainframe/Carries/Vendors:

Vax, Telco, Nortel, Global Crossing, Verizon, AT T Business Direct Sprint, MTN, Quest, VeriSign, Qualys

Experience:

Confidential

IT Security Analyst

• Provided proper security access for various applications, remediate and investigated access/control issues
• for various users
• Modify, create, edit, documents and procedures on processes. Standard operating procedures SOP's
• Create, provision, delete/disable and modify end user system accounts for applications and security issues
• Administer security and access across multiple computing platforms
• Troubleshoot access issues including review of current access setups while working with end users, developers, and infrastructure staff to identify and correct issues
• Run weekly reports on various applications Batch Reports, etc

Confidential

Windows Engineer/PCI DSS Security Analyst

• Review security logs for anomalies, patterns, vulnerabilities and variants using Qualys
• Research, review, and report on all potential vulnerabilities to the network
• Coordinate reporting to other teams and information gathering of risks
• Review Logs files and reports from Qualys security scan and MS Servers.
• Performs initial triage of all security events and in depth analysis of threats to the network as well as proactive security measures Security vulnerability scanning for a variety of Window Servers
• Write, review, edit documents and procedures on processes. Standard operating procedures SOP's
• Performed patch management on over 106 servers various versions to ensure all patches up to date
• Deter, identify, monitor and investigate server intrusions vulnerabilities

Confidential

IT Analyst Contract Completed

• Supported several teams with resolving end user issues regarding application administration tasks, user access, security issues and other related issues
• Create, modify, provision, deprovision and delete end-user access/system account on various platforms
• Troubleshoot access issues including review of current access setups while working with end users, developers, and infrastructure staff to identify and correct issues
• Administer security and access across multiple computing platforms to grant/deny access to various UNIX databases, Active Directory, Group policy, Checkpoint VPN remote access and applications
• Establish and maintain network users, user environment, directories, and security
• Advise users on standards for use, operations, personal computers, data and security of network

Confidential

Messaging Administrator Contractor

• Provided day-to-day administration of Exchange Server 2010, Exchange ActiveSync, Blackberry Enterprise Server, Microsoft Lync Server 2010 Microsoft Outlook 2010 mail client infrastructure
• Create, modify, provision, deprovision and delete end-user access/system account on various platforms
• Troubleshoot Exchange, Lync 2010, Outlook 2010 Blackberry Enterprise Server related issues while working remotely
• Administer security and access across multiple computing platforms to grant/deny access to various users on a multitude of platforms and applications

Confidential

IT Security Support Contractor

• Identify, research and resolve user access issues on various platforms
• Troubleshoot users access to multiple applications and review current access configuration for users while working with end users and engage appropriate department to identify and correct issues if required
• Establish and maintain network users, user environments, directories and security access permissions

Confidential

Network/Security Engineer Contractor

• Worked on a 200 million dollar project performing a variety of routine, specialized tasks associated with the installation, configuration and qualification of hardware, peripherals, operating systems, and software for the Electronic Blood Donor Registration computer systems
• Routinely installed, configured, imaged and qualified computer hardware and peripherals including imaging Microsoft Server 2003 laptops Panasonic CF-F8 Units , Zebra QL 220 Plus Label Printers, HP LaserJet 2055 Printers IP based configuration , Addonics NAS2XU2 Print servers, Motorola MC-5590 Handheld devices installed eBDR software , Motorola AP-5131 wireless access points, Power injector's used to power WAP , network adapters to enable handheld units to convert to wired mode , Repeater's, FS 108NA Netgear switches, worked on Client laptops used for donor check-in
• Built, Troubleshooted, tested and resolved multiply networks, hardware, software and connectivity issues on numerous wired via Cat 5 Ethernet Cable wireless networks ensuring connectivity functionality for several different American Red Cross regions throughout the United States
• Trained multiply individuals on various job duties to assist with completing project by target date I.e. imaging Microsoft Server 2003 laptops, Client laptops, wired/wireless access points configuration, handheld configuration, print servers etc
• Secured all network's for mobile and fixed sites by providing SSID names, configured static ipaddress, created passwords to protect against intruders on several devices windows server 2003R2, handhelds, printer servers, label printers, laser printers WAP's, ensured wireless WAP's were able to broadcast wireless signals securely input encrypted passphrase to further secure network
• Managed Administered McAfee endpoint encryption on all servers'
• Performed Peer reviews on colleagues completed documentation work before QA review

Confidential

Security Administrator Contractor

• Resolved, Monitored and Login to Network devices to oversee overall health of various system devices system equipment throughout the course of a typical day ensuring various networks are stable functional for various clients and processing turnover to inform colleagues of known issues
• Maintain, review, alert monitor, analyze, event classification, reporting and device health investigation for multiple clients over 200 network infrastructures to ensure constant functionality via SMARTS monitoring console
• Strong experience with network, application and system troubleshooting, monitoring tools, responded to alarm conditions and escalated if unable to resolve via processes and procedures

Confidential

Web Security Analyst Contractor

• Monitored various servers, network, application logs for anomalies and patterns via Sitescope, EG, Keynote, SMT and Topaz etc
• Research, review log files and resolved alerts from multiple monitoring tools
• Coordinate reporting to other teams and gather data by following documented procedures that instruct troubleshooting, resolution, escalation steps and/or initiate bridge calls to inform necessary parties
• Administrator activities, included reboot of servers Review system logs to determine cause of job failures Request the stopping start of server services Login to servers using Windows terminal services Monitor/Restart jobs that have failed if necessary Analyze services to determine if they are running properly or if they are causing any system-related problems

Confidential

IT Support Analyst

• Provided IT support for over 700 Genesis Healthcare facilities including access to all healthcare applications, troubleshoot activate mobile devices, VOIP phones, email issues and monitor sites for functionality via servers
• Troubleshoot PointClickCare, Rehab Optima, GenSTAR, Spendright, and AT T Transmission issues
• Configured/ Troubleshoot wireless wired networks and Printer connectivity issues via SMS
• Trained staff on multiple applications devices procedures created several documentation for the department to follow to improve productivity, maintained 98 call resolution

Confidential

Business IT Support

• Troubleshoot users no connectivity issues TCP/IP with various OS Windows 98/ME/XP/Vista MAC/OS i.e. Panther, Cheetah, Jaguar Classic including modem, routers and gateways SMC 8013-8014 within a high-call volume setting with a 95 call resolution
• Supported business users experiencing issues with Microsoft Outlook, Webhosting, Email Delivery Mail Servers Comcast email login problems, Web Site Blocking, Email content filtering and Scheduling URL, DMZ Configuratiion and Keyword Blocking Rules
• Build Pushed config files with customers static ipaddress range to Gateway
• Upon request open/closed ports, performed port forwarding, port blocking and changing customers Gateway to act as a regular modem by placing Gateway to Bridge mode
• Configured users static ipaddress range, subnet mask and primary and secondary DNS Servers via Business Gateway application
• Assisted users unable to receive send email, configured users incoming outgoing mail servers POP3 SMTP

Confidential

Customer Support Specialist IT Shared Svs

• Identify, research and resolve application issues: Invision, Unity, Citrix Lawson, Meditech, Misys Sunquest Labs , Exchange, Active Directory and IDX printer queue functionality
• Established and maintained network user environments, objects and security via AD
• Maintained created user accounts added users to the appropriate group and policies within Active Directory

Confidential

Help Desk Analyst/Team Lead

• Responded to phone calls, emails, voicemails from State of Delaware DMV Dart employees with connectivity, email and printer issues
• Configured users within VAX Mainframe AS400 and assigned appropriate permissions access
• Managed Servers using Big Brother for functionality
• Trained staff to set-up/configure users within Vax Mainframe AS400 and grant access, accordingly
• Promoted to assume additional responsibilities as Team Lead providing expert guidance to Help Desk Staff