Summary

• Previously held a Top-Secret Security Clearance for the United States D.O.D.
• Award-winning IT Manager and Senior level Windows Administrator with over 10 years of experience managing multiple technicians and projects while displaying demonstrable analytical, problem resolution and technical expertise in both Windows and OS X servers and applications. Proven professional knowledge in Exchange, Active Directory, Group Policy, MAC OS X and OS X Server, and Windows Server Domain based networks.

TECHNICAL KNOWLEDGE:

Software: Windows Server 2000-2008R2 , Microsoft Exchange 2000-2010 Enterprise , Active Directory, Group Policy, SCCM, OWA, Blackberry Enterprise Server, ActiveSync, Microsoft OCS and Lynch, Hyper-V, VMware, Barracuda, RiverBed, Citrix XenApp, SonicWall, Remedy, Spiceworks, MAC OS X and MAC OS X Server

Personal Attributes:

• Strong leadership skills.
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Ability to conduct and direct research into IT issues and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, and so on.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical, evaluative, and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Exceptional customer service orientation.
• Extensive experience working in a team-oriented, collaborative environment.
• Extensively experienced and certified in Microsoft and OS X Operating Systems and Servers.
• Extensively experienced in Microsoft Exchange up to Exchange 2010 and Active Directory Enterprise Environments.

EXPERIENCE:

Confidential

Network and Telecommunications Manager and Senior Windows Administrator

The Networking and Telecommunications Administrator will be responsible for managing and supporting the corporate network infrastructure, along with various network application-based systems and structures

Responsibilities

• Designed, built, and deployed the Microsoft Exchange Server 2010 Enter and performed a mail and personal folder migration from their existing 500 mailbox Gmail email solution unassisted.
• Designed, built, and deployed the Microsoft OWA site and ActiveSync applications.
• Successfully designed, built, and deployed a Windows Server 2008 R2 Active Directory Domain for approximately 250 users. This also includes the design, build, and deployment of numerous other Windows Servers in this domain.
• Created a backup schedule to ensure that all network locations are backed up with daily and incremental tie frames.
• Designed, built, and deployed the Hyper-V virtualized server environment. Used this virtualized environment to replace existing File, Print, and IIS servers.
• Implemented and configured Ipitomy IP 5000 PBX VoIP solution on SIP over an MPLS.
• Designed and maintained SonicWall firewall devices for all nationwide locations.
• Specific services include, but may not be limited to the following: Active Directory, Microsoft Exchange , File sharing, Printers, Web server support IIS , Security and Spyware protection services, Virus protection, Firewall configuration, Backup and Recovery services
• Managed the Help Desk and all technicians.
• Daily interaction with employees at various levels within the organization
• Created annual IT budget and current/future needs.
• Perform system maintenance on both hardware and software evaluate, test and integrate upgrades.
• Document all work performed on current and new systems by describing all relevant factors.
• Participate in meetings with users and vendors to discuss options or gives status reports related to meeting required deadlines

Confidential

IT Manager and Senior Windows Administrator

Strategy Planning

Lead IT Department operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.

Acquisition Deployment

• Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
• Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Develop requests for proposal.
• Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.
• Install, administer and maintain 3CX VoIP phone system over SIP on an MPLS network.
• Install, configure, and administer Windows 2008 R2 Active Directory Domain.
• Install configure and maintain and Exchange 2010 environment.

Operational Management

• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
• Oversee provision of end-user services, including help desk and technical support services.
• Work with stakeholders to define business and systems requirements for new technology implementations.
• Direct research on potential technology solutions in support of procurement efforts.
• Keep current with the latest technologies.
• Approve and oversee projects and project portfolio.
• Practice asset management for IT hardware, software, and equipment.
• Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.

Confidential

Enterprise Exchange Engineer and EDS-P Training Manager Contractor

Project and responsibilities:

• Scope:The Confidential has decided to migrate all existing non-deployable email services into the DoD Enterprise Email Service. The DoD Enterprise Email Service is based on Microsoft Exchange 2010 running inside a DoD Active Directory AD forest based on Microsoft Server 2008 R2. It was determined that the Army would assume responsibility for migration of email users from their existing email service into the DoD Enterprise Email Service. This effort is primarily focused on migrating mailboxes from the source to the destination using the Enterprise Directory Service Provisioning Tool EDS-P an internally developed migration tool . This effort may also include: coordination and documentation supporting integration efforts allowing for Network Operations NetOps capabilities currently in progress with the Army Enterprise Service Desk AESD realignment of Blackberry messaging services to the new DoD Enterprise Email Service and integration of mail-enabled applications necessary to eliminate present non-deployable messaging services provided at Network Enterprise Centers NEC , global service consolidation centers such as Area Processing Centers APC and the Army Knowledge Online AKO environments. This effort includes all NETCOM/9th SC A and functional organizations operating within the Army.
• Assisted in the migration of the US Army's existing Legacy Exchange 2003 mailboxes and personal folders to an Exchange 2010 Enterprise environment utilizing the EDS-P tool which used exmerge as it's backbone.
• Assisted each bases Exchange Administrator in preparing for the migration. This included designing and creating security groups within Active Directory that would be specified in the EDS-P tool.
• Ensured that each users mailbox was under 50mb in size to prevent timely delays. This was done by creating new .pst files and manually migrating and importing them into Outlook.
• Ensured Outlook connectivity and configuration post-migration at each individual site.

Confidential

Information Management Officer/

• Provide Classified SIPR and Unclassified NIPR support for all systems within USARCENT.
• Provide 24x7 Systems administration for the Command Group US Army Central Command 3rd Army at Fort McPherson and Camp Arifjan, Kuwait.
• Ensure that the Command Group and SGS are operational and updated daily.
• Support Windows Server 2003 and Windows Server 2008 in an Active Directory and multi-domain infrastructure.
• Assist a 5 member team in the upgrade of Windows 2003 Domain Controllers to Windows 2008 R2 Domain Controllers.
• Provide networking LAN/WAN support in a Cisco environment.
• Manage backups using Commvault.
• Manage group policy specific to the Army STIG standard.
• Support Blackberry Enterprise Server and all deployed devices.
• Support Microsoft Exchange 2003/2007 and migrate/move/administer accounts between Fort McPherson and Camp Arifjan, Kuwait.
• Install and configure Cisco VoIP phones for both SIPR and NIPR.
• Manage the Ghost server and create/deploy new images per IA guidelines.
• Ensure and audit security regulations as instructed by DA.
• Support and configure Thin Clients for use on the SIPR system.
• Update and audit both NIPR and SIPR servers daily.
• Perform desk side and remote support.
• Provide accurate auditing and accountability for all systems using an inventory tool.
• Setup all exchange accounts, distribution lists, public folders/calendars, and maintain AD accounts on the NIPR and SIPR side.
• Provide top-level Citrix XenServer support.

Confidential

Systems Administrator

• Serve as point of contact for all end-user support to include all hardware and software automation support in an XP, Vista, Win7, Mac OS X environment.
• Provide Exchange 2003/2007/2010 administration.
• Assign job requests to individuals based on task and location using spiceworks ticketing system.
• Troubleshoot, maintain, and update all servers in an Active Directory environment.
• Provide Terminal Services support for Windows 2008 Server as well as 2003 Server.
• Set up all Exchange accounts, distribution lists/groups, and maintain AD accounts.
• Provide 24x7 Systems Administration
• Provide telephonic and desk side support in a 500 Windows/MAC OS X environment.
• Run cabling and manage network routing equipment and maintain connectivity.
• Create incident and instructional documentation for other employees as well as users.
• Ensure work performed by technicians meets client needs.
• Provide Blackberry and IPhone support as well as account creation and maintenance.
• Used Spiceworks to not only inventory all network assets but it was also used as a ticketing system to allow technicians and users to track requests. This was a tool that we used to get a view of all networked assets, locate them, and tag them accordingly. User response was also needed to ensure all assets were located. One of the benefits is that Spiceworks provides a hardware view as well and it helps in determining which systems need to be upgraded or replaced.
• Assisted in the upgrade and migration of IT systems, equipment, and policies.

Confidential

Sr. Systems Administrator

• Serve as the point of contact for the advanced resolution of desktop/notebook Automation support.
• Provide telephone and desk side support for all advanced trouble issues.
• Provide Exchange 2003 administration.
• Create new and edit existing Microsoft Exchange accounts.
• Create images using Microsoft BDD and Ghost for new Standard Load systems.
• Contact Dell for all Latitude and Optiplex warranty and non-warranty issues.
• Administer weekly back-ups utilizing Dell Poweredge servers.
• Provide weekly reports of resolution directly to the CIO.
• Administer Remedy tracking system for ticket resolution.
• Maintain CLA quality and recommendations.
• Provide Windows Mobile ActiveSync and Blackberry support as well as account creation.
• Assisted in the upgrade and migration of IT systems, equipment, and policies.

Confidential

Systems Administrator/

• Serve as the point of contact for resolution of desktop/workgroup warranty and repair problems in a 7000-user environment. Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows 2000 Professional/Server, Windows XP, Windows 2003 /Server, MS Office 2000/2003/2007, Outlook e-mail, Internet connections, and hardware/peripherals.

• Serve as break/fix technician and co-coordinator for all technicians repairing hardware issues.

• Set up service and repair with all venders Dell, HP, Cannon, Advanced Laser Service, and IBM .
• Provide 2nd level Exchange 2003 support.

• Setup, troubleshoot and configure Blackberry devices and all peripherals utilizing the BES server..

• Provide 24X7 hardware support for General Officers and Division Chiefs.
• S.A.A.S. was also in place at Fort McPherson for the CPAC divisions and not widely used but I am familiar with the structure and have complete confidence that I could support/maintain it with minimal instruction.

Level III Help Desk/Help Desk Manager

• Troubleshoot all on and off-site connectivity issues using RAS or VPN.
• Perform Administrative tasks such as unlocking accounts and resetting passwords.
• Support all software to include Jet Form/Forms Flow, all Microsoft Suites and versions, Adobe, Omni, Government In-house software, Remedy, etc.
• Use Windows Remote Assistance/Desktop to remote in to computers to install/troubleshoot programs and printers.
• Track all incidents and document a detailed resolution for every call.
• Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows 2000 Professional/Server, Windows XP, Windows 2003 /Server, MS Office 2000/2003/2007, Outlook e-mail, Internet connections, and hardware/peripherals.
• Receive requests for service via phone and email. Troubleshoot and resolve issues to achieve a high level first call resolution percentage.
• Build, image and configure desktop and laptop computers for new users.
• Assist teams as needed on special projects such as implementing Defense Message Service .
• Support Windows Mobile and Blackberry device. Create new blackberry user accounts
• Assisted in the upgrade and migration of IT systems, equipment, and policies.
• Hardware: IBM/Lenovo, Dell Power Edge Servers, Mac Server, MacBook, MacBook Pro, Mac G5, Acer laptops, HP/Compaq Proliant servers and Deskpro, IBM ThinkPad, Dell Desktops and Laptops, 3Com Ethernet NIC, 10/100 Base-T Cat5 cabling, Hubs, Tape Backup, HP LaserJet, DeskJet and Inkjet printers, Epson printers, Xerox printers, Lexmark printers, IDE, SATA, EIDE, and SCSI Drives, Blackberry, IPhone