SUMMARY OF QUALIFICATIONS

• Demonstrated expertise in the following areas:
• Requirements gathering and analysis
• Technical writing and editing
• Documentation and training development
• Process development and improvement
• Documentation lifecycle management
• Project control support
• Event planning and management
• Database creation and administration

PROFESSIONAL EXPERIENCE

Watch Administrator Program Specialist

• Manage the documentation lifecycle from initiation to implementation for standard operating procedures and other documents produced and used by NCCIC/NCC Watch personnel.
• Responsible for the development of a training comprehensive program including building and managing a database to track and maintain the training and compliance status for all NCCIC/NCC Watch personnel.
• Develop and lead regular training exercises to promote overall awareness and mastery of NCCIC/NCC Watch policies and procedures.
• Implement processes to ensure accurate storage, archival, filing, versioning, and security compliance of all documentation.
• Create templates to capture and document standard NCCIC/NCC Watch steady state and emergency operations policies and procedures.
• Schedule and coordinate NCCIC/NCC meetings and site tours.
• Compile weekly and monthly NCCIC/NCC Watch reports and metrics.

Quality Control Specialist

Confidential

• Analyzed and verified all data presented in ISIA documentation including security and authorization reports, Inspector General Memorandums, System Change Requests SCRs , and status reports to ensure technical, factual, grammatical, and formatting accuracy.
• Developed best practices and migration strategy regarding production, delivery, tracking, and archival of documentation in preparation for implementation of MS SharePoint as the primary documentation creation and storage tool and retirement of shared drive use.
• Interviewed ISIA stakeholders in support of the development of ISIA Standard Operating Procedures SOPs intended to improve overall operational, technical, and management, and efficiency and productivity.
• Responsible for developing and modifying ISIA templates and style guidelines and ensuring all deliverables produced adhere to established documentation criteria, thus meeting or exceeding expectations for delivery.
• Responsible for managing the SCR process including tracking requests received from seven Configuration Control Boards, verifying appropriate information assurance analysis and approval, validation of SCR content, scanning and transmittal of all signed documentation, and maintaining an accurate count of change requests and their status.

Technical Writer

Confidential

• Provided proposal editing support for various federal and corporate business capture opportunities.
• Supported company-wide standardization effort to include analysis of current Program Management Office PMO processes and development of strategies to facilitate the effective creation, delivery, organization, maintenance, and storage of company documents and other intellectual property.
• Proposed plans to improve quality control of documentation including development and implementation of peer review processes.
• Assisted the development and launch of company-wide branding materials.
• Provided regular status reports and other pertinent documentation and project status data to various levels of management.
• Reviewed wide-range of documentation customer facing and internal and recommended format and content revisions to ensure all deliverables met customer requirements.
• Served as lead organizer for Department of Defense DoD sponsored Spring 2013 DoD Enterprise Service Management Framework DESMF Forum Consortium attended by over 400 government and industry IT Service Management ITSM professionals.
• Orchestrated and executed marketing strategy consisting of production of press releases, articles, video advertisements, mass email blasts, and targeted social media messaging, which led to a 50 increase in DESMF Forum Consortium attendance.
• Worked collaboratively with audio/visual and graphic design departments to produce DESMF Forum Consortium branding and develop plans to stream the event virtually among domestic and international audiences using virtual teleconferencing services.
• Provided meeting support including the capture of action items and development of minutes.
• Edited and updated resumes and other materials to guarantee consistency and quality and used MS SharePoint to manage documents throughout the documentation lifecycle.

Technical Intelligence Analyst and Writer

• Confidential
• Researched and analyzed emerging technology trends and products using online and print media sources including technical publications, white papers, news feeds, and blogs.
• Assessed market changes and technology advancements using data from case studies, surveys, and other forms of market analysis.
• Served as the lead Technical Writer responsible for developing white papers and other written content for inclusion in a bi-annual technical bulletin on emerging technologies and impacts on law enforcement.
• Implemented peer review process to capture documentation changes and maintain version control.
• Created technical diagrams and flowcharts using MS Visio to enhance readers' understanding of complex concepts.
• Assisted graphic artists with strategies to improve overall bulletin presentation and quality by providing input on cover and layout designs.
• Worked directly with graphic artists and print shop personnel to coordinate the production, printing, and distribution of published bulletins.
• Interacted with company representatives, technical consultants, and law enforcement officials to advertise new products or technological advancements, assess and capture any potential law enforcement impacts, and promote bulletin readership.

Technical Writer

Confidential

• Responsible for creating and updating large volumes of technical documentation including Software Version Description Documents, Test Procedures, Administrator, and User Guides.
• Acted as lead Technical Writer providing editing, formatting, and other documentation and meeting support.
• Used various resources to verify information including Commercial-off-the-Shelf documents, technology journals, white papers, and interviews with stakeholders.
• Collaborated with Subject Matter Experts to capture system and other requirements.
• Worked closely with Configuration Management team members to maintain an accurate software inventory and a record of released documentation.
• Developed and managed a documentation peer review process allowing for improved document creation, management, and delivery.

Various Positions

• Confidential Responsible for managing the financial reconciliation of a multi-million dollar contract, resulting in the recovery of over 1.5 million in unpaid contract funds.
• Created MS Excel spreadsheets to support data reconciliation, analysis, and report processing.
• Collaborated with accounting personnel to prepare invoices, reconcile billing errors, and maintain accurate financial contract reporting.
• Forecasted and tracked labor, travel, and other direct costs and validated task order assignments, labor categories, rates, and hours.
• Provided support for contract closeout activities and served as primary contact for purchasing and contracts matters.
• Maintained employee records, personnel processing, and delivered status updates to management.

Technical Writer

• Created SOPs documenting business unit processes and procedures.
• Set up and maintained spreadsheets to accurately track monthly subcontractor accruals.
• Confidential Developed strategy to streamline accounting processes by eliminating extraneous account and organization numbers, reducing coding errors by over 90 .
• Acted as a liaison among business analysts and quality assurance personnel and trained new technical writing staff.
• Assisted the consolidation of a master glossary and other reference documents.
• Recorded and distributed minutes in support of capturing requirements and major customer meetings.
• Ensured documentation adhered to Government specifications and guidelines.
• Confidential Wrote and edited Technical Specifications, Interface Requirements Specifications, Software Design Documents, System Architecture Design Documents, Administrator Guides, and Memorandums of Understanding using standard customer templates.
• Processed expense reports and invoices and mitigated all payment issues.
• Compiled data for items of interest reports and led training of support personnel.