SUMMARY OF QUALIFICATIONS

Systems Administrator with diverse background and proven technical expertise in Windows Servers, Microsoft Exchange, Active Directory, Citrix, Backups, and Spam Filtering.

• Investigates technical issues thoroughly in order to solve system or hardware problems provides services with utmost professionalism including training clients on product usage.
• Delivers solutions that meet clients' current application requirements and collaborates with them on future project needs.
• Makes significant contributions to team and individual initiatives, cooperating with colleagues across all levels of organization to achieve objectives.
• Compiles and tests information for use in reports and as tool for ensuring compliance with operating procedures, and identifying areas for improvement.

TECHNICAL SKILLS

Platforms: Windows Server 2003/2008/2012, Exchange 2003/2010, Windows XP/7, VMware, Linux,

Applications: Citrix Xenapp Server, WSUS, Symantec Antivirus SAV , Trend Micro, Microsoft Office 2010, SharePoint, IBM Tivoli, Shavlik, Postini, Symantec Spam Filter, Virtual Change, ARS Remedy, Track-It

Backup Software: Symantec Backup Exec 2012, Veritas, BrightStor

Network Services: TCP/IP, Active Directory, LAN/WAN, DNS, DHCP, VPN, RDP, VNC, Terminal Services, Routing/Remote Access, SonicWalls

Programming: C, UNIX Shell, Visual Basic

PROFESSIONAL EXPERIENCE

Confidential

Systems Administrator

• Support all servers, systems, and related processes including backups, enhancements, and upgrades.
• Project Management that includes overseeing the design, production and management of the annual budget model.
• Troubleshoot and resolve Citrix Presentation Server issues for end users.
• Perform SonicWalls installations, checking for connectivity and access to the domain for users.
• Manage and maintain the spam filter email system using Symantec and Postini.
• Manage and administer Microsoft Exchange 2003/2010, set up Public Folders and created message stores for groups, users, and organizations.
• Maintain daily backups to ensure data was captured restored and created jobs.
• Analyze and resolve technical problems for existing users, primarily Level 2 issues.
• Coordinate, plan, test, recommend, and implement network, server, workstation, hardware and software.
• Install, configure, and maintain system components to enhance performance and utilization.
• Manage group policies for OUs, groups, users and computers.
• Document IT processes, problems, and resolutions for future reference.
• Consult with end users and evaluate requirements for specific systems or projects provide cost analysis and design recommendations plan projects and coordinate tasks related to systems.
• Work as team member with staff and management to ensure connectivity and system compatibility.

Confidential

Systems Administrator

• Coordinated upgrades and configuration of system files and services to ensure changes were in accordance with appropriate operating procedures.
• Troubleshot and resolved network and operational issues oversaw hardware and software installations and upgrades.

Page 2

Confidential

• Kept unit cost low by ensuring system components were operational and properly maintained, reducing potential replacement costs.
• Performed quarterly compliance tests, reviewed logs, and checked for updates on antivirus software.
• Imaged operating systems and performed system backups.
• Analyzed, logged, and tracked network connectivity, printer, server, and application issues to support operational processes and provide direction for improvements.
• Checked daily backups to ensure functionality and manage restored capabilities in event of data loss.
• Utilized standard corporate tools to provide record changes, service requests, and issue resolution activities to provide data for tracking purposes.
• Updated servers and workstations on monthly basis to keep systems current from vulnerabilities.

Confidential

Systems Administrator

• Monitored, maintained, and performed backup processes for Windows server 2000/2003 domain, using remote assistance terminal services to manage servers.
• Created, updated, and troubleshot print services.
• Administered primary and backup domain controllers and file, e-mail, and Web servers checked previous night's backups for errors and missed files on daily basis.
• Reviewed OS event logs to identify system failures and made sure Web sites were accessible and operating correctly.
• Monitored WSUS for new patches from Microsoft and Symantec Antivirus for any new network threats and verified functionality of Exchange 2003 e-mail system.
• Evaluated CPU and memory utilization, page-file usage, and system response.
• Rebooted all servers monthly, applying security patches and other updates as needed.
• Responded to and resolved issues reported through help desk using ARS Remedy worked closely with customers to ascertain system status and application behavior and remain aware of future requirements.
• Held Secret Clearance.

Desktop Support

• Installed new applications for desktops set up, configured, upgraded, and maintained operating systems.
• Supported customers in network and system administration, developed database applications for PCs, installed and troubleshot VPN software, and purchased computers and all related hardware.
• Provided support for 2000/XP laptops and workstations and set up network printers.
• Assisted with managing client database and servers completed service requests to add, change, or delete user access and ensured proper authorization documentation was received and procedures were followed.
• Built and controlled inventory of electronic equipment, parts, and supplies.

Confidential

Tennis Professional