Summary of Qualifications:

Technical Knowledge and Proficiencies

• Operating Systems Windows Server 2008/2003/2000, Windows 7/Vista/XP/98, VMWare, Linux, MS-DOS
• Protocols IPX/SPX, TCP/IP, DNS, DHCP
• Hardware Desktop/laptop, memory, hard drives, modems, printers, network routers/switches, mobile devices Blackberry, Cell phones, Air cards , PDA/Palm devices
• Network Windows, Novell Netware, MS Active Directory, Novell eDirectory, network backup, printing administration, NAS storage, VPN, TCP/IP, DNS, DHCP, Group Policy, Avaya VOIP Phone/Messaging
• Network and Security Proxy server / web gateway Mcafee Web Gateway 7.0 , Enterprise Anti-Malware, Firewalls, IDS, Port/Network scanning, Live-Response incident and workstation security malware, information access-privilege, email
• Backup Symantec BackupExec, NetBackup
• Languages Visual Basic, Javascript non-programming , HTML, DOS Batch scripts
• Software MSOutlook/Exchange 2003/2007/2010, MS Communicator / Lync, Cisco Jabber, Windows 8/7/XP/Vista, MS Office 2003/2007/2010 MS LiveMeeting, VNC Windows Remote Desktop, Mcafee and Sophos AV Internet HTML tools, IE, Firefox, Chrome, FTP/Telnet Adobe Acrobat, Windows OSD and SCCM, Norton Ghost, Dell ImageDirect, Drive Image Novell Groupwise 5.x/6.x Reflection and Rhumba terminal emulation Security/Forensic tools: Snort IDS, Nmap, TCPview, Wireshark, X-Ways Forensics, FTK, WinHex, Helix, ProDiscover, Linux dd
• Specialization Desktop and Imaging/Configuration/security, Network Administration, Windows registry

Professional Experience

Confidential

IT Information Security/Network Administrator/Technical Lead

Contract position for Merck Pharmaceuticals company Confidential. Performed website security function for the Protection Services and Security Operations group within Merck IT Information Security InfoSec department.

• Review of request and problem tickets within the BMC Remedy system for website access issues. Troubleshooting of website access problems specifically related to the worldwide Merck proxy server system based on the Mcafee Web Gateway 7.0 application MWG .
• Tested websites for blocked access by the proxy server or other access issues such as changed or modified website addresses, incorrect website addresses, and other access issues such as network DNS issues or network firewall blocks.
• Submitted websites blocked by the Merck proxy server to external website security company Mcafee TrustedSource for security review and category reclassification to unblock and allow access.
• Minor administration within the Mcafee Web Gateway program proxy servers :Configured items such as whitelist or blacklisting of websites, slow site filtering, progress page bypass full bypass, and related access configuration settings.

Confidential

ITCoordinator

• Desktop deployment/installation, support for Windows XP, Windows 7, Windows 8 systems
• Coordinated network and server support with third-party IT support company
• Email support web-based Pop3 and IMAP mail with MS Outlook
• Application support for MS Office, Adobe, and standard business applications
• Coordinated support for medical applications Intergy, Infinnit-PACS

Confidential

IT Support

• Desktop/Laptop and software support for 900 systems migration rollout to personnel at the Clinton, NJ facility
• Coordination of hardware deployment, migration training, and hardware/software support for end users
• Support for migrated files, system rights/permissions, wireless and mobile connectivity and printing
• Software support for migration from Windows XP to Windows 7, Lotus Notes to MS Outlook 2010 and Office 2010, MS Communicator and Live Meeting, Cisco Anywhere VPN, scientific application software

Confidential

IT Desktop/Network Consultant

• Desktop and network support for internal staff and clients on an as-needed consulting basis
• Windows XP and Windows 7 desktop/laptop configuration, deployment and support
• Wired and wireless networking support and Windows Server 2003 administration
• Application support MS Outlook, MS Office, Adobe and standard business software
• Mobile device smart phones, tablets support
• Desktop and network security firewalls, IDS/IPS on clients, port monitoring, malware protection

Confidential

IT Lead/Coordinator

• Area IT Lead for Northeast region. Provided Tier 1 and 2 support. Supervised IT support two IT technicians for two offices and major project Anheuser-Busch and Conoco Phillips sites
• Performed desktop and network support for Windows XP/2007 desktop systems, Windows 2003/2008 servers desktop and server builds , printers/plotters, backup/disaster recovery, MS Office 2003/2007, Outlook Mail and standard software applications
• Performed mobile device support Blackberry, Smart phones
• Created desktop/laptop system by Imaging using Ghost, Windows OSD and SCCM, Dell ImageDirect
• Budgeting and asset management/inventory for all IT assets in two regional offices
• Support for senior level management in-house and remote for the Somerset office

Key Achievements

Restructured IT equipment for office 250 users reduced number of network servers and printers, assisted in reorganizing network servers and server room and worked as part of a team to implement a new regional disaster recovery plan. Restructured IT equipment in the Somerset office which saved 12,000 in the northeast region IT budget.

Confidential

• Desktop/Network Support contract temporary
• Desktop and application support for client Princeton University
• Configured and supported Windows XP desktop systems,
• Network printing administration reports 1,000-2,000 pages
• Application support MS Office, Outlook/Exchange email, Acrobat
• Prepared and ran reports in the PeopleSoft database application

Confidential

Network Services Supervisor,

• Supervised 4-5 Network Technicians and organized desktop/laptop support for large 550 users user base at two sites.
• Coordinated support and performed partial supervision of Helpdesk function utilizing Support Magic ticketingsoftware
• Performed imaging/configuration of desktops for Windows 98/2000 systems application support MS Office, Reflections terminal emulation , Citrix, Web Browsers, and related standard business applications
• Performed network and email administration Novell 4.11/5.0 , and Ethernet hub configuration/cabling, Novell GroupWise 5.5, switch configuration Cisco Switch 3500, 2900 models , router setup and connectivity

Network Administrator/Technical Lead,

• Network administration and support for Northeast Division 1,100 employees for division
• configuredand supported Novell Netware 5.x/6.x, GroupWise Mail 6.x and Windows 2000 network. User account setup/removal and server management in a multi-server environment
• Configured and supported desktop and laptop computers.
• Monitored network security port/packet monitoring, IDS, vulnerability scanning, firewall
• Installed/supported business applications MS Office, Citrix Metaframe, Seagate Crystal reports, Adobe Acrobat, related standard and special software applications
• Coordinated regional support and policies and oversight of Raritan Helpdesk for end user support. Coordinated with national headquarters network operations center for network/security issues