OBJECTIVE: Network/System administrator seeking a position in the field of information technology where I can use my knowledge of Cisco and Microsoft technologies as well as information theory and innovative ideas for the benefit of the company. Multilingual: English, Spanish, French, and Creole.

LICENSURE CERTIFICATION

• MCP Microsoft Certified Professional NETWORK CompTIA Network Technician
• CCNA Cisco Certified Network Associate MCITP windows Server Administrator In Progress
• A CompTIA Technician SECURITY CompTIA Network Security Specialist

TECHNICAL SKILLS

Installation, Configuration and Management

WORK EXPERIENCE

Confidential

Desktop/Systems Administrator

• Responsible for New Hires setup and Termination process HQ and Branch offices worldwide
• Monitoring all incoming requests and responsible for final resolution of any escalation.
• Managing Active Directory: Users, Groups, OUs etc.
• Managing Group Policy: Software/Printer deployment, folder redirection etc.
• Creating and updating logon script to map network drives within the organization.
• Computer setup, computer upgrade, software deployment etc.
• Doing Inventory of all IT equipment: Desktop, laptops, Printers, Monitors etc. / Asset tagging
• Configuring and Supporting Warehouse equipment: RF Guns, Picking Software, Label printers PickPro, Wavelink Server etc.
• Familiar with calibration process of hydraulic torque wrench AKO Torque Machine .
• Configuring IT equipment for our mobile van technicians operating in the field
• Implementing and managing AirWatch MDM system Mobile Device Management 100 users enrolled.
• Implementing and managing Ruckus Wireless 10 Ap's ZoneFlex R700 ZoneDirector 1100
• Managing Citrix XenApp 4 Servers , currently use to publish applications such as Great Plains, Office etc.
• SonicWALL Administration NSA 2400 NSA 3600 : content filtering, VPN Setup, Access Rules, NAT Policies, routing etc.
• Working closely with each department and making sure their requests/incidents are resolved in a timely manner.
• Installing, configuring and managing Barracuda backup servers 890 , backing up to 30 servers.
• Managing Barracuda Archiving Server
• Managing Avaya Phone System PBX/Avaya IP Office Manager 6.1 Avaya 5410
• Wireless Access Point deployment Cisco Aironet SonicPoint Full Warehouse and Office building coverage
• MS Exchange 2010 Administration: Server Configuration, Mailbox creation, managing permissions and organization configuration transport rules, send connectors, accepted domains etc. .
• Spam Filtering Administration: Postini McAfee MX Logic
• Microsoft Great Plains Administration: User creation, Access Security
• Network Monitoring: Servers, Routers, Switches, SAN etc.

Projects

Citrix XenApp Implementation Email Migration from Google apps to our Exchange Environment

AirWatch MDM Implementation Server upgrades Firewall Upgrade Ruckus Wireless Implementation ZoneDirector 1100/ZoneFlex R700

Confidential

ITSS Service Desk Analyst L1/L2

• Troubleshooting of IT related problems from in-house software to hardware, such as Blackberrys, Laptops, PCs, Printers, iPads, iPhones, LAN and WLAN.
• Receiving, logging and managing calls from internal employees Executives and contractors via telephone, email, voicemail and IM
• Maintaining an Asset Database and track changes
• Log all calls in the Service Desk Call Logging system BMC/SDE
• Taking ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
• Publishing support documentation to assist employees and contractors with requests for information provide training if required.
• Strong knowledge of Active Directory Administration . Creating user accounts/groups, unlock accounts and reset user's password - Group policy management Security and Permissions
• Distribution list modification via group attributes Account extension etc using ADManager Plus Tool.
• Assisting Sr. Network engineer in configuring voice gateways, routers and switches
• Configuring Cisco IP phones profiles, voicemails etc -- Cisco Unified Communication Manager
• Managing outlook mailboxes, creating user's profiles .pst and .ost files
• Blackberry account management and provision, Creating Deleting user accounts/groups/IT policies Security, allow downloads etc Blackberry Enterprise Activation -- BES application
• Preparing, installing and delivering Blackberry hand held devices. This includes installing Blackberry hand held device software, desktop synchronization software, synchronizing e-mail, calendar, contacts, tasks and memos between the hand held device and the desktop as well as providing user training on the Blackberry.
• Troubleshoots Blackberry hand held device issues - Configuring exchange account in Ipads and Iphones.
• Apple and Android devices management using Air Watch Mobile Device Management MDM This including: Diagnostics, remote configuration and provisioning, Security, Backup/Restore, Remote Lock and Wipe, Apps deployment, Policy application, GPS application etc.
• Installing local/network printers Print Server
• Performing computer upgrades
• Creating and managing FILE Services/FSRM and FTP Servers IIS 7.0 Windows Server 2008 Virtual VMware/Hyper V and Physical Backup and Maintenance
• Installing Configuring VMware ThinApp / Workstation
• Configuring roles such as DNS and DHCP - File Services and a Shared Folder
• File synchronization - offline Files
• Working knowledge of ITIL Incident, Problem and Change Management

Confidential

Network Administrator

• Maintaining all client network related functions
• Managing Windows Server, Active Directory, Exchange Server, FTP Server Physical and Virtual
• Installing and configuring Cisco Equipments: routers, Switches, PIX/Firewalls 5505 Series
• Installing and configuring NETGEAR GS7090TPS switches
• Installing and configuring Sonicwall devices firewall and sonicpoints
• Installing and configuring Blackberry Enterprise Server BES
• Creating and Configuring FTP Server IIS 6/7
• Installing print server/network printers
• Assisting the team with Network migration and topology changes

Projects

• Network upgrade at Vibe Magazine NYC Implemented new network solutions including hardware and software router, switches, firewall etc. which make their network 10 x times faster.
• Installed and maintained network infrastructure for New York Medical Center. Worked closely with their management team with their budget.

Confidential

Desktop Support

• IMAC Install - Move Add Change
• Installation and configuration of hardware and software

Confidential

Site Engineer

• Assisted Law students with any software related issues during the New York State Bar Exam

Confidential

Application Technician Blackboard Learning System

• Provided helpdesk, phone and online support for students and administrators
• Assisted students and faculty members with blackboard Learning system
• Administered student orientation for online classes
• Performed password resets for all system users

Confidential

Customer Service Representative Translator

• Helped clients in the USA with calling cards problems based on PIN
• Translated director's monthly reports from Spanish to French and English

Confidential

Desktop Support Multimedia Technician

• Setup and configuration of Printers, Laptops, and Workstations
• Phone and remote support for users VNC, Team viewer, VPN
• Troubleshoot and fixed all hardware problems
• Supported all audio video conferencing equipments Projectors, Screens, Microphones, etc.