SUMMARY OF EXPERIENCE:

While acting as Field Support Representative Guidance is given to the analyst/customer in support to classified imagery and request for information. Provide application and system support for future builds and releases, to include after-hour, weekend support. Provide account creations and deletion when needed, documenting helpdesk trouble tickets in the Online Ticket Reporting System tool and created a frequently asked question guides for Standard Operating Procedures SOP , Maintained support for increased and proficient performance in server systems..

Confidential

Access Control Specialist

• As the Access Control Specialist, you will provide access control and process visitors escort emergency personnel.
• Receive and process incoming packages.
• monitor intrusion detection system respond, assess and reset alarms.
• Monitor CCTV conduct interior and exterior security checks.
• Monitor and control vehicle access.
• CPR/AED and First Aid certified, Work with after hour security support services.

Network Operator

• Manages and monitor the status of REMH message systems applications.
• Troubleshoots and repair networks, systems, and messaging hardware, Software, and peripherals.
• Provided technical support for large-scale integrated global networks systems and messaging systems such as News-dealer, Newsstand and JWIC.
• Oversee the network operations center. Maintain and evaluate network alarms.
• Coordinates with users on different sites worldwide in transferring their sites to different LAN lines.
• Submit hourly checks for the Cryptographic Server. Provided desktop and system administration support across five different networks.
• Install hardware and configure Solaris systems.
• Provided virus scanning and data moves across all networks. Troubleshoot hardware including laptops and software. Monitor wincap to capture packets traveling over a different network. Provided after hours support for the helpdesk.
• Responsible for maintaining the system logs and assured proper documentation of all the events that happen on shift. Created NES, Windows NT desktop accounts.
• Maintained different applications for customers using windows 2000, 2003 and XP CWE, SIPERNET, NIPERNET and JWIC.

Noc Analyst/System Administration

• Establish connectivity to distance Net Copy servers transferring retrievable archive data to an HP Proliant DL385-G2 server, Ingest the data on a local Hewlett Packard HP Proliant DL385-G2 data base server.
• Archive the data to a twenty four Cluster of Isilon nodes storage server. Validate JPG imagery, download virus scan and archive approximately 90 to 180 days.
• Support the configuration on Hewlett Packard HP 8400, HP 8600 workstations, create new user accounts, and assign privileges Retrieve mission critical RFI backup restoration. Operate Linux 3ware firmware on Silicon Mechanics server running Apache. Operate Putty to monitor system maintenance per server and monitor Cisco routers and switches for network operations.
• Install McAfee anti-virus through Linux Shield on Dell Power Edge admin server. Operating an Apex viewer test each HP Proliant DL385-G2 chip server for streaming activity daily to show services rendered. Brief daily AO/DR changes time stamp all initial drop in communication links, via distance end and local server.
• Support web application ARC Maps on production system, Monitor security logs, event logs, Resolve incident management using remedy version 7.5 to verify incidents to network operations. Prioritize performance modification and incidents particulars with a tier 3, Windows or UNIX account. Used ArcSight IdentityView for monitoring changes of workstations and servers
• Provided application and system support for future builds and releases, to include after-hour, weekend support, Provide account creations and deletion when needed, documenting helpdesk trouble tickets in the Online Ticket Reporting System. Used wireshark to filters packet between the workstation and internet SMTP and ICMP traffic source per network. Troubleshooting the daily operation systems remote access from Solaris system using putty.
• Enhanced security implementation guides for personnel and system security policies and plans, rules and regulations. Provided the team with quality assurance testing of key application enhancements on the new Gemini 4.5 system.
• Participate in system certification and accreditation processes including risk assessments, and vulnerability assessments evaluations.
• Provided quality assurance testing for different security architecture design, and operational planning.
• Provided support for security operations for several information systems, network, databases, JWIC, SIPERNET, and Gemini.
• Maintained and monitored all network problems. Responsible for opening trouble tickets for various customers, answering incoming telephone calls, responded to network alarms and customer emails, and updating customer account data.
• Upgrade and maintain server hardware in test, development and production environments. Monitors networks and REMH service messages and send to the appropriate stations when needed.
• Ensure equipment inventory is kept current. Creating and following standard processes, plan effectively to complete tasks on schedule, document the results of system failures. Monitor and complete daily file processing, perform system backups, examine log files, and escalate identified issues to appropriate group. Replace or coordinate the replacement of failed equipment.
• Provided follow up on all remedy tickets for customers.
• Effectively worked with customers and co-workers.
• Configures and troubleshoots desktop systems, workstations, servers and network issues.
• Maintains passwords, data integrity and file system security for the desktop environment.