Systems Administrator

Experienced Systems Administrator versed in implementation, maintenance, and troubleshooting of many different networked systems. Strong hands on technical knowledge of Microsoft Windows systems and software, as well as Cisco networking equipment including LAN, wireless, and security. Excellent interpersonal and communication skills with the ability to interpret complex topics. Ability to quickly build strong functional knowledge and thorough company knowledge.

TECHNICAL KNOWLEDGE

• Configure troubleshoot LAN/WAN networks
• Setup/Configure routers, switches, and bridges
• Build maintain PC/Server systems
• Network Design and related topologies
• TCP/IP Protocol and Subnetting
• Microsoft Load Balancing
• Terminating building network cables
• System Center Configuration Manager 2007
• Wireless networks and Encryption
• Printers and Print/File Servers
• AD/DHCP/DNS/ADFS Servers
• Configuring ACLs/ECLs on Cisco devices
• VNC, VMware, Ghost, Office applications
• Windows 98/ME/XP/Vista/7 and Cisco IOS
• Punch downs and Patch Panels
• Configure/Maintain/Troubleshoot Server 03/08/12

WORK EXPERIENCE

Confidential

Server and Network Administrator

• Implement, maintain, and troubleshoot various Cisco network devices and Windows server platforms.
• Created Infrastructure Documentation/Diagram Implemented a Change Management and Monthly Patching processes
• Implement security policies and mitigate vulnerabilities and risks to maintain the integrity and availability of the network and server environment
• Upgraded Servers to Windows Server 2012 and implemented/managed a Hyper-V virtual environment
• Implemented and documented a Change Management Process and Monthly Patching Process
• Clean-up and redesign Active Directory environment with redundancy and redesign the DHCP IP Schema
• Optimize the switch/server environment to maximize performance and prevent downtime increase disk/memory cap.
• Upgraded Symantec Endpoint Protection to 12.1 and reconnected unmanaged clients
• Tested and Implemented a Network Monitoring solution used for fault identification and system diagnosis
• Purchased new hardware/software through the State Procurement process Prioritized IT budget

Confidential

Systems Administrator

• Implement, maintain, and troubleshoot multiple windows application server environments. Manage and perform application and server hardware upgrades. Provide on-call 24x7 support for windows server systems.
• Manage Lawson Server and Security system as well as API Time Clock and badge reader systems
• Manage and support cash register system
• Implement new application systems and upgrades as well as assist engineers in project decision making
• Provide secondary support for network upgrades and troubleshooting
• Implement a centralized desktop application management and deployment system
• Research and test new applications and develop project plans
• Lead Migration Project from Google to Office 365 Manage Office 365

Tim Lewis Page 2

Confidential

Network Specialist

• Analyze, maintain, and troubleshoot the network of the President of the United States.
• Perform hourly and half-hourly system checks to verify functionality Verify and initialize daily/weekly tape backups
• Monitor network traffic, exchange queue traffic, BES/GOOD issues, SCOM alerts, and Orion Net Alerts
• Monitored CRAC Temp/Humidity in Datacenter maintain a log of all checks, datacenter access, and work performed.
• Troubleshoot general network issues, created problem and change tickets and assign to specialist team, if needed.
• Utilize SMS, SCCM 2007, and SCCM 2012 for patching of Windows Servers.
• Initialize, update, and finalize all tickets for network outages, maintenance, and scheduled work that affect either the network infrastructure, or 2 or more users in any way

Confidential

Advanced Applications Support Specialist Level 3

• Implement, maintain, and troubleshoot multiple application server environments as well as front-end application support. Manage and perform application upgrades as well as implement failover features. Provide 24x7 support for systems.
• Upgrade, maintain, and manage System Center Configuration Manager 2007
• Implement Symantec Workspace Streaming and Virtualization with a failover design, as well as manage provisioning, package new software, and integrate provisions with Active Directory
• Manage and support the Footprints ticket system integrate it with SCCM 2007 - Asset Intelligence
• Manage floating licenses on a triad, update and troubleshoot license, vendor daemon, and port issues
• Perform hardware and software installs, troubleshooting, and account maintenance in the Secure lab
• Provide support for applications such as the IBM Rational Suite, Electric Cloud, and many others
• Troubleshoot advanced applications and servers in a Windows Server 2003 and 2008 R2 environment both physical and virtual - vSphere
• Managed own projects as well as assisted in upcoming project decision making and planning
• Research and test new products setup development environments for testing

Confidential

Network Technician- Night Shift

• Worked solo at night, managed a 5,000 square foot datacenter, which hosts over 300 companies and 160 server racks. Ensured max uptime and performed routine maintenance and implementation of different systems.
• Troubleshot T1, DS3, OC3, DSL, and Dial-up outgoing lines
• Troubleshot many different models of Cisco routers, Cisco switches, Anda and Hatteras Boxes, Windows Server 2003/2008 boxes, and also VMware ESX servers Putty and SecureCRT to SSH/Telnet
• Troubleshot many different routing protocols including OSPF, BGP, EIGRP, and RIP
• Used SCOM and SCCM 2007 to run Windows patching and monitor the network
• Worked with Verizon/MCI and XO to do loopback testing on downed T1 lines and DS3
• Escalated tickets to proper personnel for application and database issues
• Escorted people in and out of the datacenter
• Racked and Moved Servers and Network devices implemented cable management

Confidential

Help Desk Analyst I

• Routing Help Desk Tickets, Phone/Remote troubleshooting, imaging systems, and troubleshooting problems.
• Answered Phone Calls Created new tickets and routed tickets to appropriate personnel
• Reimaged PCs using a Ghost Server for new systems being Deployed for use
• Performed a Quality Assurance Check on all new systems before Deployment
• Performed Remote Troubleshooting and Remote Software Installs for Clients
• Troubleshot, Replaced Parts, and Repaired Down PCs and Laptops
• Created new parts request orders for Clients or to replenish stock
• Reset Passwords, Unlocked Accounts, and moved accounts in Active Directory

Confidential

Lead PC Technician

• Selling, Setting up, Repairing, and Troubleshooting PCs
• Configured high speed wireless bridge to facilitate in-store system builds and updates
• Ensured Microsoft security patches were up to date on customer's systems
• Removed Viruses, spyware, Ad-ware, and other malware from Customers' Computers
• Replaced Defective hardware and installed drivers as well as any software needed
• Installed and Configured Windows Operating Systems Clean installs and Upgrades
• Recovered Data off of Hard drives with logical failures
• Tuned-up Customers' Systems, as well as diagnose issues recommend upgrades
• Performed System Restores and Recovery from non-repairable errors and crashes
• Set-up Peripherals such as Printers, Scanners, etc. for Customers' systems
• Selling and advising Customers on PCs, laptops, networking equipment, and many peripherals.

Confidential

Help Desk Internship

• Answering Help Desk calls setting up and Troubleshooting PCs, Routers, Switches, and Servers
• Setting up, troubleshooting, and repairing Printers, PCs, Cisco Switches, and Cisco routers Cable Management
• Reimaged PCs using Ghost and installed software
• Swapping cordless phone extensions in PBX system for telecommunications department
• Answered phone calls and assigned work order to the appropriate personnel.

Confidential

Student/Lab

• Setting up, Configuring, and Troubleshooting the LAN Lab in the Technical Support and Networking Classroom
• Setup, Configure, Troubleshoot Cisco Routers, Switches, and PCs
• Setting up Punch downs, Patch panels, and built and tested Cat5e/6 Cables
• Designed network layout for 16 PCs, 8 Cisco LAN routers, 8 Cisco switches, and 2 Cisco WAN routers
• Supervised building of new network
• Installed and Set up Netgear 24 port switch in a different classroom for the tech center