Summary:

A fast learner, who strives to excel in all tasks, has worked in a supervisory role with office manager experience, as well as in an administrative position for more than 20 years. With eight years experience serving in the Confidential , is honest, trustworthy, and personable with a strong work ethic. An independent and organized worker with excellent writing and verbal communication skills, types at 75wpm with 100 accuracy and has excellent data entry skills. Extensive human resource experience includes being an Office Manager/Executive Assistant at N.G. Gilbert, Executive Secretary on the Board of Directors for the Ypsilanti Jaycees, Office manager at Drug and Alcohol Testing Compliance Services, and Service Administrator and Assistant Manager at Chevyland. Has supervised multiple personnel and subordinates, as well as been responsible for cash deposits up to 100K/week, and 60K daily as the Cage cashier at Barcelona Hotel and Casino.

WORK EXPERIENCE

Confidential

• Prepare individual studies and presentations on workforce, profit/loss margins, and productivity for the NGG President and Senior Vice President, as well as financial reports from our in house system
• Directly supervised by the Senior Vice President of the company
• Manage company credit cards for all employees as well as have check writing privileges
• Schedule and accurately record the placement of all crews working for Detroit Edison on a daily basis. I have three offices to maintain within three different cities.
• Process and code all account payables as well as keep track of invoices for DTE
• Process all new hires: applications, tax information, and citizenship paperwork
• Host weekly conference calls with other employees to discuss our current billing/financial standings, and participate in other calls to discuss general operations.
• Maintain fleet registrations, and job assignments daily rental fee charges
• Assist with incident reporting procedures, and daily/weekly safety briefings
• General office duties including: supply ordering for office and crews , email correspondence, regular mail, answering phones, sending/receiving fax, prepare and send time sheets for all crews, coordinate with other office staff, and maintain schedules.

Office Manager

• Managed the Bossier City office made employee schedules approved purchase orders, days off, time sheets
• Designated duties, reprimanded in-discrepancy and determined lunch schedules
• Initiated and facilitated weekly office meetings to ensure procedures are properly followed
• Created invoices and sales receipts, and processed payments using Quickbooks software
• Worked the reception desk, greeting customers, filling out necessary forms, answering phones, faxing paperwork to proper authorities, and preparing specimens for shipping
• Ordered and maintained all supplies for the entire office

Cashier and Service Administrator

• Managed the cashier section 2 employees while processing cash/credit invoices for all service and part department purchases
• Daily accounting reconciliation and deposits of all cash/credit purchases generated daily reports for accounting and payroll purposes
• Processed extended warranty claims and kept track of payments received
• Responsible for ensuring the Louisiana state inspection station was up to standards
• Operated the incoming call switchboard
• Initiated and implemented changes in the daily operations to improve functionality
• Applied the correct charges to all service invoices, before reaching the customer
• Ordered supplies for the service department and frequently acted as service department manager
• Kept accurate records and files of accounts receivables, as well as employee information
• Initiated and kept records of survey calls to our most valued customers
• Handled customer disputes and always maintained a professional demeanor
• Interviewed potential employees, composed outgoing letters, and kept track of technician training

Cage Cashier

• Cashed checks and made change for patrons
• Reconciled the cash/credit in my position at the end of every shift responsible for over 60,000 per shift
• Responsible for payout on all jackpots and bonuses refilled all slot machines with coins
• Took sports bets and paid out wins

Weather Forecaster/Observer

• Monitored weather conditions and issued any watches or warnings, recorded hourly weather observations
• Informed base personnel of any changes in the weather conditions
• Answered phones and the pilot to metro radio service
• Briefed pilots of the current and forecasted weather conditions worldwide
• Conducted daily weather briefings with my peers
• Educated superiors and other base personnel on targeting acquisition weather software TAWS
• Supervised and wrote performance feedbacks on subordinates
• Maintained precise metrological data records and managed the weather radar program
• Maintained all of our operation books to ensure procedures were up to US Air Force standards
• Analyzed weather charts to aide myself and other forecasters in our daily operations
• Worked as the NCOIC Noncommissioned officer in charge of out of station briefings