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Network Administrator Intern Resume Profile

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Philadelphia, PA

Professional Profile

Resourceful professional with over five years of experience in the Information Technology industry as a PC Technician. Experience includes software setup, hardware and network support.Knowledgeable in systems repair and maintenance, as well as, troubleshooting and printer setup/support.

Core Competencies

  • User account creation/maintenance
  • Desktop Support
  • Software setup/upgrades
  • Hardware Maintenance
  • MS Office 2007, 2010 Suites
  • Windows XP, 7 Support
  • Server Configuration/Management
  • Migrations/Upgrades
  • Basic Network Support
  • Printer Setup

Professional Experience

Confidential

Claims Assistant

  • Responsible for developing and assembling all evidence required for burial and plot claims, process dependency questionnaires schedule all requests for hearings
  • Analyze the claim and determine if the disposition of the claims and control action have been appropriately identified
  • Develop evidence in conjunction with claims, establish or update control actions
  • Prepare reports of contact receive, open, review, and date stamp all incoming correspondence

Confidential

Network Administrator Intern

  • Imaging and building PC's with Windows 7 operating system using System Center Configuration Manager SCCM
  • Copying user files to network shared folders to ensure they're restored after PC upgrade
  • Configured and connected network printing devices to newly installed PCs
  • Maintaining accurate accountability of decommissioned workstations and discarding of hard drives in accordance with HIPAA policies

Confidential

IT Support

  • Assessed user needs and resolved system problems
  • Provided system troubleshooting for Windows 7, Windows 8 and Windows Server 2008
  • Planned and installed structured Cat 5e and Cat 6 cabling and configured wireless access points
  • Configured user accounts, e-mail accounts and provided technical administration for education and administrative staff in Active Directory
  • Repaired and maintained PCs, network printers, servers

Confidential

Direct Sales Professional

  • Developed new accounts, generated growth and profitability, adapt to changing circumstances with innovative sales strategies
  • Developed close and personal relationships with clients to ensure customer loyalty and retention

Confidential

Jr. Support Technician

  • Installed, moved, added and changed 100 PC workstations for corporate production facility
  • Investigated and resolved computer software and hardware problems
  • Provided training in installed systems and programs

Confidential

Network Administrator Intern

  • Performed installation, configuration, and troubleshooting for 50 clients utilizing MS Server 2003
  • Administered primary and back-up domain controllers, file servers, print servers, and e-mail servers
  • Planned and oversaw installation of structured wiring scheme with fiber optic and Cat 5 cable systems
  • Assisted IT director in managing daily operations of all information technology systems
  • Wrote and developed technical documents

Confidential

Claims Assistant

  • Examined claims form and other records to determine survivor benefits eligibility
  • Referred questionable claims to investigator and claims adjuster for investigation and settlement
  • Prepared and reviewed benefit claim forms and related documents for completeness

Confidential

Laborer

  • Operated equipment on vehicle to load, unload, and disperse cargo and materials
  • Assisted in loading and unloading truck manually

Confidential

Cable Technician

  • Ascended poles to string lines and install terminal boxes, auxiliary equipment and appliances, according to diagrams
  • Measured signal strength and at utility pole, using electronic test equipment
  • Computed impedance of wire from pole to house to determine additional resistance needed for reducing signal to desired level

Confidential

Electronic Maintenance Operator/Maintainer

  • Performed march order and emplacement of base shop test facility
  • Installed and supported weapon system test program sets
  • Initiated testing and isolated unit defects under testing in base shop test facility
  • Replaced defective circuit boards/components of faulty units and retested units to ensure functionality
  • Performed preventive maintenance checks and operational service checks
  • Operated and performed preventive maintenance checks of vehicles and power generators

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