Professional Summary

Experienced System Administrator committed to maintaining cutting edge technical skills and up-to-date industry knowledge with over 11 years of IT experience including experience in the areas of Backup/Recovery and DR planning, Infrastructure Monitoring, Server Administration, Batch Scheduling, and Storage Administration.

Work Experience:

Confidential

Lead Systems Administrator

• Managed Performance Management, Storage, and Backup team.
• Delegated tasks and ensure completion by team System Administrators.
• Performed team member performance reviews.
• Maintained and ensured the proper functioning of Performance Monitoring products used in the environment including BMC ProactiveNet Performance Management BPPM , BMC Performance Manager Portal, BMC Performance Manager for Servers, BMC Performance Manager for Exchange, BMC Performance Manager for Databases, and Patrol 7 architecture.
• Performed basic troubleshooting of Performance Management functions and products.
• Made modifications in the monitoring parameters and thresholds of monitored systems and devices.
• Created detailed parameter history reports utilizing Crystal Reports Server.
• Assisted in the installation and roll-out of software products.
• Performed periodic review of current environment and provide recommendations.
• Assisted Operations in the monitoring and reporting of various systems Unix/Linux and Windows .
• Performed after-hours maintenance activities for upgrades and configuration changes to the monitored environment.
• Maintained 28 Solaris, Red Hat, Linux appliance, and Windows servers for the monitoring and backup environments.
• Monitored and backed up over 700 Solaris, Red Hat, and Windows servers.
• Performed security remediations on Unix/Linux and Windows systems.
• Managed VMware ESXi server.
• Deployed and administered Linux appliances and Windows servers on ESXi.
• Managed Symantec NetBackup for daily system backups.
• Maintained backup hardware, including NetBackup Appliance PureDisk, Amazon S3 storage, Amazon Storage Gateway, VTL, Tape Libraries, NAS, and SAN.
• Monitored and ensured completion of backups within backup windows.
• Created Disaster Recovery DR procedures.
• Participated in semiannual DR tests.
• Created and implemented backup procedures.
• Added NetBackup clients to new servers and create backup policies Windows, Unix/Linux, DB, VM, NDMP .
• Created, modified, and scheduled production batch jobs using Control-M.
• Created and maintained Control-M calendars for production control.
• Created aggregates, volumes, qtrees, LUNs, Initiator Groups, and CIFS shares on NetApp.
• Lead storage team during EMC VNX 5500 installation and configuration to replace hosted 3PAR SAN.
• Created Storage Pools and LUNs on EMC VNX and Clariion SANs.
• Administered, and zoned director level fibre switches.

Confidential

Lead Systems Administrator

• Managed Performance Management, Storage, and Backup team.
• Delegated tasks and ensure completion by team System Administrators.
• Performed team member performance reviews.
• Maintained and ensured the proper functioning of Performance Monitoring products used in the environment including BMC ProactiveNet Performance Management BPPM , BMC Performance Manager Portal, BMC Performance Manager for Servers, BMC Performance Manager for Exchange, BMC Performance Manager for Databases, and Patrol 7 architecture.
• Performed basic troubleshooting of Performance Management functions and products.
• Made modifications in the monitoring parameters and thresholds of monitored systems and devices.
• Created detailed parameter history reports utilizing Crystal Reports Server.
• Assisted in the installation and roll-out of software products.
• Performed periodic review of current environment and provide recommendations.
• Assisted Operations in the monitoring and reporting of various systems Unix/Linux and Windows .
• Supported 3 tier application architecture using apache, tomcat, and Oracle.
• Performed after-hours maintenance activities for upgrades and configuration changes to the monitored environment.
• Maintained 28 Solaris, Red Hat, Linux appliance, and Windows servers for the monitoring and backup environments.
• Monitored and backed up over 700 Solaris, Red Hat, and Windows servers.
• Performed security remediations on Unix/Linux and Windows systems.
• Managed VMware ESXi server.
• Deployed and administered Linux appliances and Windows servers on ESXi.
• Managed Symantec NetBackup for daily system backups.
• Maintained backup hardware, including NetBackup Appliance PureDisk, Amazon S3 storage, Amazon Storage Gateway, VTL, Tape Libraries, NAS, and SAN.
• Monitored and ensure completion of backups within backup windows.
• Created Disaster Recovery DR procedures.
• Participated in semiannual DR tests.
• Created and implement backup procedures.
• Added NetBackup clients to new servers and create backup policies Windows, Unix/Linux, DB, VM, NDMP .
• Created, modified, and scheduled production batch jobs using Control-M.
• Created and maintained Control-M calendars for production control.
• Installed NetApp 3240 and migrated data from NetApp 2050.
• Created aggregates, volumes, qtrees, LUNs, Initiator Groups, and CIFS shares on NetApp.
• Lead storage team during EMC VNX 5500 installation and configuration to replace hosted 3PAR SAN.
• Created Storage Pools and LUNs on EMC VNX and Clariion SANs.
• Installed, administered, and zoned director level fibre switches.

Confidential

Systems Administrator

• Maintained and ensured the proper functioning of Performance Monitoring products used in the environment includin, BMC Performance Manager Portal, BMC Performance Manager for Servers, BMC Performance Manager for Exchange, BMC Performance Manager for Databases, and Patrol 7 architecture.
• Performed basic troubleshooting of Performance Management functions and products.
• Made modifications in the monitoring parameters and thresholds of monitored systems and devices.
• Created detailed parameter history reports utilizing Crystal Reports Server.
• Assisted in the installation and roll-out of software products.
• Performed periodic review of current environment and provide recommendations.
• Assisted Operations in the monitoring and reporting of various systems Unix/Linux and Windows .
• Supported 3 tier application architecture using apache, tomcat, and Oracle.
• Performed after-hours maintenance activities for upgrades and configuration changes to the monitored environment.
• Maintained 28 Solaris, Red Hat, Linux appliance, and Windows servers for the monitoring and backup environments.
• Monitored and backed up over 700 Solaris, Red Hat, and Windows servers.
• Performed security remediations on Unix/Linux and Windows systems.
• Managed VMware ESXi server.
• Deployed and administered Linux appliances and Windows servers on ESXi .
• Managed Symantec NetBackup for daily system backups.
• Maintained backup hardware, including NetBackup Appliance PureDisk, Amazon S3 storage, Amazon Storage Gateway, VTL, Tape Libraries, NAS, and SAN.
• Monitored and ensure completion of backups within backup windows.
• Created Disaster Recovery DR procedures.
• Participated in semiannual DR tests.
• Created and implement backup procedures.
• Added NetBackup clients to new servers and create backup policies Windows, Unix/Linux, DB, VM, NDMP .
• Created, modified, and scheduled production batch jobs using Control-M.
• Created and maintained Control-M calendars for production control.

Confidential

Systems Administrator

• Responsible for administration of Information Technology Service Management ITSM utilizing BMC Service Desk Express Suite SDE .
• Performed system upgrades and new module installations.
• Created custom modules, fields, forms, popups, and quickviews. Implemented Change Management, Problem Management, and Configuration Management modules with ITIL version 3 compliance.
• Configured Business Rules for ticketing workflow and notifications in all modules.
• Utilized custom SQL Scripts and Stored Procedures to import existing Configuration data from spreadsheets into SDE.
• Designed SQL UDFs and Stored Procedures for use in reporting and Business Rules for SDE.
• Designed Crystal Reports to meet additional reporting requirements.
• Managed IIS settings for production web server.
• Maintained database consistency and availability.
• Performed routine system updates and administration.
• Modified ASP pages for custom functionality to meet business requirements.

Confidential

Senior Technology Support Analyst

• Administered BMC Service Desk Express.
• Performed system upgrades and new module installations. Created custom modules, fields, forms, popups, and quickviews.
• Managed IIS settings for production web server.
• Maintained database consistency and availability.
• Performed routine system updates and administration.
• Designed reports in Crystal Reports.
• Configured BMC Performance Manager Patrol and Express system monitoring.
• Deployed and administered over 60 servers in two staging, a development, and a production environment in support of 24/7 system.
• Clustered servers in active/active and active/passive clusters.
• Installed Fibre Channel Host Bus Adapters HBAs in servers and connected them to the SAN. Setup, moved, and reallocated LUNs on SAN.
• Defined rules that automatically created SDE Incident tickets from BMC Performance Manger Portal alerts.
• Installed and configured BMC Performance Manager KVM for FileNET monitoring.
• Deployed VMware ESX servers.
• Created and managed VMware servers on VMware ESX servers.
• Carved up and zoned storage on EMC SANs.
• Executed and verified system backups using Legato Networker and Backup Exec.
• Broadcast software and configuration changes using Altiris Deployment Console.
• Utilized Altiris RapiDeploy to create and deploy images for desktops and servers.
• Designed packages using Altiris RapidInstall to deploy software and configuration changes.
• Created virtual software packages in Altiris SVS. Scheduled scripts, executables, and packages to be deployed using Altiris Deployment Console.
• Enforced network security settings through McAfee ePolicy Orchestrator.
• Added clients and created group policies in Active Directory.
• Assisted in the setup of a new data center.

Professional Skills:

• Networking: SAN Fibre Channel , Brocade
• Applications/Software: BMC Performance Manager, BMC Performance Manger Portal, BMC Patrol, BMC ProactiveNet Performance Management, BMC Control-M, Symantec NetBackup , NetBackup PureDisk, Symantec OpsCenter, NetBackup Appliance, Legato Networker, EMC storage, NetApp storage, BMC Service Desk Express, Crystal Reports, Active Directory, Microsoft SQL Server, Oracle, Sybase, Altiris Deployment Console, AWS