Systems Specialist Resume Profile

Summary

Accomplished Trainer, Course Designer, and Technical Writer with over fifteen years' experience designing and developing client-specific training curricula.
Certified Trainer who possesses more than 10 industry certifications including MCT, MCTS, MCSE, MCSA, MCDST, MCP, CNE, CNA, A , Network , and Security .
Strong knowledge of ADDIE, Bloom's Taxonomy, Gardner's Multiple Intelligences and Kirkpatrick's Training Evaluation models.
Adjunct Professor who designed and wrote degreed and non-degreed Cybersecurity and Network Engineering curricula for Anne Arundel Community College, Montgomery College, and Frederick Community College.
Designs WBT, ILT, and CBT SCORM/Section 508-compliant online content for Blackboard and Moodle Learning Management System's LMS .
Facilitates learning through a variety of delivery methods such as classroom, online, computer-based, hands-on, peer-to-peer coaching and train-the-trainer workshops.
Analyzes and interprets business processes, user requirements, technical specifications, and application features and translates the feedback into curriculum.
Highly experienced in delivering training solutions for technical and non-technical users that cross multiple technical disciplines and multiple platforms.
Writes clearly, concisely and accurately, translating technical information into simple-to-understand English.

Professional Experience

Confidential

IT Trainer/Instructional Designer

Designs and delivers instructional content using industry leading e-Learning WBT, CBT and ILT products such as Adobe Connect, Adobe Captivate, Camtasia, and Articulate.
Collaborate with Subject Matter Experts SMEs to conduct training needs analysis, develop training objectives and course outline.
Utilizes metrics and measurement to evaluate training effectiveness, knowledge transfer and training impact.
Analyzes education and training initiatives and utilizes key performance indicators to measure training effectiveness and performs gap training as needed.
Provide guidance in the areas of sound instructional design to clients and development team.
Develops user surveys and conducts interviews of Subject Matter Experts SMEs to define training and technical requirements.
Create storyboards, write narrative scripts, and determine instructional strategies and media elements graphics, animation, audio, and video to be used in course.

Confidential Lead Trainer/Course Designer/Network Engineer

Delivered Microsoft and Novell instructor-led training and customized training solutions to Fortune 1000 corporate clients. Administered the Local Area Network.
Lead Technical Trainer on a national training team of 20 trainers chosen out of a pool of 1000 national trainers.
Delivered train-the-trainer workshops and coached/mentored trainers regarding instructional and classroom technology, IT vendor certification requirements and career advancement.

Confidential

Systems Specialist

Provided computer consulting and software solutions on various special projects including but not limited to computer troubleshooting and support, application training, desktop publishing, and financial reporting design.

Confidential

Business Analyst

Under management consultant contract with the U.S. Small Business Administration, designed, developed, and delivered customized business training solutions to small business owners and senior managers in the areas of corporate strategy, financial management, marketing, and accounting.
Analyzed clients' business and workflow processes and created Instructional Design and training content.

Confidential

Communicated with and guided the technical team in tracking of system development, and communicated system requirements to system and software engineers to ensure that they understood the business model and detailed user and functional requirements.
Designed flow charts, story boards, use cases and process diagrams.
Was responsible for developing end-user documentation, training materials, and conducting training sessions.