PROFESSIONAL SUMMARY

Senior Executive with expertise in Upper Level Management in IT, NOC, NMS, Enterprise, Network, Systems, and Project Management Department management, operations, networks, enterprise management, business development and strategic planning. Have extensive experience within management, administration, and operations areas of IT Management. Experienced in large, leading edge networks, Data Center Consolidations, and relocations as well as data centers within IT and NMS, focusing on design and implementation of networks resulting in net savings to the company of 38 , an increase of productivity of 80 and return on investment 98 .

• Creative thinker who boosts profit through organizational development and improvement.
• Solid business leader who delivers strong market growth and revenue performance.
• Improved profit from negative 3 million to 20 million per year.
• Propelled annual revenue from 165 million to 200 million.
• Improved consumer and business continuity from 65 million to 103 million annually via improvements and virtualization. Increased industry operations savings reduction in costs of IT assets of 15 in a highly competitive market.
• Drove market share from 42 to 52 for consumer products, within better use of existing IT assets
• flexibility in developing and deploying new environments, a significantly smaller hardware footprint
• Saved 15 million by rationalizing number of operational facilities and consolidating from 13 to 4.
• Reduced cost of raw materials from 68 to 65 by leveraging consolidated purchasing, and assist processes.
• Substantially enhanced efficiency and data accuracy by standardizing computer systems throughout business operations.
• Generated a 4 million profit swing for several US and international companies operations.
• Took large enterprise operations from 2 million loss over 2 years to 1.5 million annual profit.
• Turnaround expert who utilizes financial background and business savvy to optimize performance.
• Added 5 million to the annual bottom line by instituting Six Sigma lean methodologies.
• New Business and Process Management. Focused on the roll out of pilot across all of Life New Business as well as system modifications that are needed to support the true future state. Data background to set up the long term metrics infrastructure through the projects.
• Reversed over 30 companies, within health, and government from 2 million annual loss to 1 million annual profit. Phrase

TECHNICAL EXPERIENCE

Confidential

Systems Network Architecture

• Business Management, Business Continuity, and Business Restructuring
• Change Management, Problem Management, Data Center Operations and Management
• Systems and Operations Management, Disaster Recovery, Enterprise Management and Design
• FCAPS - Fault, Configurations, Assets/Accounts, Performance, and Security Management
• IP Internet Protocol , IS Information Services , IT Information Technology Management
• Management Operations Consulting, Network - Design, Implementation, and Operations and Management, Network Communications
• Network Systems, NMS Architecture, NOC Management, Operations Consulting
• TNM Telecommunications Network Management , and QA Quality Assurance
• Telecommunications
• Knowledge of LAN/WAN: Architecture, Desktop, environments and applicable dependencies.
• Legacy Cobol/CICS/IDMS/VSAM/VTAM systems, client server systems, centralized and distributed
• Strong organizational, communication, and customer service skills
• Excellent reporting skills, both written and verbal, including ability to produce and present power point presentations to a diverse audience.
• Solid ability to work with all levels of the organization, internal and external
• Ability to set expectations and drive for success
• Project Management demonstrating ownership of the entire process from beginning to end
• Managing diverse project resources, with an eye for team work and leadership
• Proven project management, problem solving, and budget/capital management
• Major Data/Server Migration project management/coordination.
• Supervisory responsibilities in compliance with Company's policies and applicable laws, including Health and Safety, Quality Standards, Investors in People, Sarbanes Oxley, Environmental Policy,
• Desktop Migration System and Symantec, Client Migration tools
• Methodologies - Six Sigma Tools FMEA, DOE, SOA, etc , and ITIL Information Technology Infrastructure Library
• Understanding potential impacts to the working environment caused by deployment activities
• Understanding of impact of decisions and actions and what they can have on productivity, risk, and of budgetary considerations ITIL Incident Management in ServiceDesk Plus On-Demand helps logging and tracking all your incidents in one single place. ITIL workflows at every step of the incident life cycle, can always be sure that incidents are right on the road to resolution from the time they are logged in.
• Log incidents through a variety of modes: Create incidents in the user Self Service portal, Convert incident emails to technical support automatically into request tickets or Call technician to log a request. Save time by creating and using request templates for the most common request types. Provide additional information to technicians by attaching documents and screenshots to your requests.
• Assign category and priority to your requests so that tickets are routed to the appropriate support technicians and teams. Create multiple category levels and specify Impact and Urgency levels for your requests. Service Desk Plus On-Demand provides with an Incident Priority Matrix that helps automatically assign priorities to incidents based on impact and urgency levels.
• Save time by organizing incoming requests using Business Rules to automatically deliver them to appropriate technicians and support groups. Also 'auto assign' requests to technicians by either a Round Robin or Load Balancing algorithm by checking the technician availability. Also choose to assign technicians to a request manually or have them pick up the requests themselves.
• Keep tickets from breaching agreed SLAs by configuring SLA rules for each site. Create SLA rules so that SLAs are automatically assigned to incoming requests. As work on tickets, add notes, work logs, tasks and set reminders. Associate problems and changes to incidents. Merge and delete requests and mark duplicates. Add resolution to incidents and submit for approval. View the detailed history of activity on a particular request.
• Email requesters when a request is received, updated, resolved or closed. Alert technicians by Email or SMS when a request is created, assigned, reopened or closed. Configure email templates for these notifications. Draft and send out User Surveys to obtain feedback from requesters.
• Organize and list all the incidents raised in organization. Customize the display of requests, view requests by setting up filters, customize columns in the list view, define the number of requests to be displayed by page and view archived requests. Search for requests by keyword across parameters like request Id, subject, requesters name, group and so on.

PROFESSIONAL EXPERIENCE

Confidential

Project Management / Enterprise Management

Sr. Management in planning, directing, and coordinating activities for multiple projects and complex projects to ensure that the goals and objectives of the company IT requirements are met. Managed between 4 to 10 managers, and 25 to 80 Network Engineers and Project Managers within over 25 projects doing, NCC assessments, IT engineering, deployments, designs, setups, personnel, and operations. Infrastructure upgrades for messaging, VDI and Network platforms. In this capacity the Project Managers will manage a team of PMs and Engineers to identify required tasks, communicate expectations and ensure completion of task within defined milestones. Ability to manage timelines communicate status to executive management. Project managed, NMS OSS/BSS and SAP, FCAPS assessment deployment, and management. Designed and implemented networks with a net savings to the company of 20 , increase of productivity of 80 and return on investment 97 .

• New Business and Process Management. Focused on the roll out of new systems across all of the Card process, acquiring, issuing and servicing on system modifications that are needed to support the true future state.
• As The Sr. Project Manager lead of the GIO NA FDC organization with the mission of ensuring the highest level of technology availability through operational excellence, proactive monitoring, incident management migrating risk, and problem management while providing the vision to expertly evolve the service, developed and inspired teams, and executed the correct mix of tactical and strategic projects.
• Responsible for the High level integration's and operational stability and excellence including service delivery, cost efficiency, execution of strategic and tactical projects, and staff development.
• Ensuring that all services shall be managed proactively to provide the appropriate level of availability and stability
• New Business and Process Management. Focused on the roll out of pilot across all of Life New Business as well as system modifications that are needed to support the true future state.
• As The Director, Network Operations lead the organization with the mission of ensuring the highest level of technology availability through operational excellence, proactive monitoring, incident management and problem management while providing the vision to expertly evolve the service, developed and inspired teams, and executed the correct mix of tactical and strategic projects.
• Responsible for operational stability and excellence including service delivery, cost efficiency, execution of strategic and tactical projects, and staff development.
• Ensuring that all services shall be managed proactively to provide the appropriate level of availability and stability
• Restoration of service incident management be carried out within a timely and efficient manner
• Evolving proactive monitoring and automation of repetitive tasks and alert management
• Generated ideas and executed initiatives to improve Operational Stability and Excellence
• Ensured all services are described and managed to support operations, maintenance and change activities within formal or informal SLA's or commitments
• Collaborated with other technology and business teams to on board new services / applications to meet business needs
• Continually reviewing and evolving processes, and all Incident Process Ownership
• Responsible for the following groups: Network Operations Center, Service Desk, tiers 1-5 of the help desk, enterprise engineers, Job Control/Automation, and Access Administration.
• Ensured support for 24x7 incident management and resolution
• Measured and provided monthly reports on performance relevant to the business meet published KPIs and SLAS
• Identified staff and system requirements needed to accomplish the key function responsibilities
• Continually improved service delivery efficiency and quality
• Scheduled and notify clients of all maintenance activities
• Ensured senior management of activities that could impact business continuity
• Identified IT requirements and enhancements for automating and making group more efficient
• Integrated all new services and systems seamlessly
• Managed budget and appropriate metrics to measure efficiency and cost of services
• Effectively communicated technical and business colleagues ' including to frame technical issues in a business context
• Delegated effectively and supervised follow-through. While periodic meetings with the Engineering and Applications groups to review and ensuring issues are resolved in a timely manner
• Developed realistic plans that meet company goals and future needs
• Exhibited foresight in recognizing potential problems and develops solutions, Foreseeing changes and trends
• Demonstrated sufficient technical acumen to insure proper preventative maintenance, monitoring, pre-market checkouts, processes, and associate development are in place
• Demonstrated knowledge of server, switching, voice, middleware technologies to drive fault isolation drive incident restoration /resolution assess incident impact assess likely faulting device/layer assign incident priority and escalate accordingly
• Ensured proper communication and escalation of incidents
• Working knowledge of automation and monitoring tools and uses Tivoli, BMC, Micromuse, Tidal job scheduler, MoveIT, GIS file transfer , and classes of software such as CMDB and ADDM
• Statistical analysis, metrics programs, and basic understanding of data mining and visualization
• Identify, plan and execute continuous improvement programs that specifically enhance operational stability and excellence improve KPI and SLA targets improved capabilities and/or reduce unit cost to provide services
• Provided leadership to integrate monitoring/automation product and processes into operational environment, and critical paths vis- -vis job scheduling
• Published operational excellence road maps
• Demonstrated a continual progression of increasing NOC team member technical and business acumen
• Demonstrated effective project management ' planning, tracking, and executing
• Knowledge of financial services, front and/or back office applications and process is a major plus
• Managed, varying size and complexity, following standardized project management processes
• Oversaw all project related disciplines required for the successful and timely completion of the project
• Developed effective relationships with internal and external customers, for data, applications, data center consolidations, networks, telecommunications, etc
• Consolidated 10,000 site elements for relocation, to two Data Centers. With Disaster Recovery.
• Planning/Executing, relocation and consolidation of SLA's and Build outs, data center relocation's.
• McKesson data center transformation project via Unisys Contractor
• Responsible for managing several large complex, cross-functional teams of professionals to ensure delivery of the project at the highest quality levels and within budget parameters.
• Overseeing all project related disciplines required for the successful and timely completion of project
• Developed effective relationships with internal and external customers for applications, systems, databases and networks of the consolidation of the data centers.
• Relocation and build out of over 8 independent data centers, consolidating them to three centers with disaster recovery and minimum of Tier 1 through Tier 5. Total square footage of over 100,000 feet with a major system being 1000 servers.
• Educated personnel in problem solving techniques, methodology that focuses on permanent countermeasures for problems and preventing defects through continuous process improvements.
• Responsible for managing the life-cycle portion of projects from inception through implementation.
• Responsible for coordinating the requirements, development, quality assurance, documentations, and implementation processes.
• Technisourse Sr. Project Manager Enterprise Requirements Analysis and Feasibility Studies
• Managed three shifts of personnel 15 individuals total being responsible for new product line start-ups including scheduling, tooling trials, production documentation, and pre-production trials.
• Managed and consulted in enterprise management control centers design setup and deployment.
• Educated personnel in problem solving techniques
• Consolidated 100,000 site elements for relocation, of 14 Data Centers to 4, with Disaster Recovery
• New Business and Process Management. Focused on the roll out of pilot across all of Life New Business as well as system modifications that are needed to support the true future state. Data background to set up the long term metrics infrastructure through the projects.
• Responsible for managing the life-cycle portion of projects from inception through operations.
• Responsible keeping the project moving forward to a successful, timely completion within budget.
• Responsible for coordinating the requirements, development, quality assurance, documentations, and implementation processes.
• Top Secret Security Clearance Management of 24/7 NMS development groups and Data Centers.

Director IP Networks Engineering Operations Miss-Understanding

Sr. Management leadership as part of the IP Network Engineering team engaged in the operation and maintenance of production networks. Also leadership in the areas of Performance Management, Capacity Management, Fault Management, and Problem Management. Managed staff, projects, etc. Worked with vendors to increase product turnover by at least 60 , return on investments by at least 90 , and have increased company revenue and proficiency by at least 20 a year.

• Developed and implemented appropriate network procedures with management to insure the highest availability and reliability.
• Provided Expert support to NOC and Technical operations groups to resolve open IP network related tickets and issues.
• Provided detailed support, technical expertise in the operation of the IP Routers, Switches, SONET and Optical Transport networks.
• Participated in developing network designs and solutions.
• Provided technical support to Equipment Installers and Network Testers as required.
• Developed and managed life cycle procedures to insure capacity and network updates are seamlessly incorporated into the production of all 8 networks, within 23 states.
• Provided IP/SAP Engineering resources to implement network changes during approved Changed Management Windows.
• Responsible for documentation and management all public and private IP spaces and coordinate allocation of IP addresses.
• Managed all Vendor related trouble tickets and TAC cases related to production Networks.
• Developed process and procedures for ongoing online maintenance and diagnostics of network delivered services.
• Maintained updated engineering records of the network including network maps, databases, optical schematics, and wavelength plans.
• Developed operational training programs to provide customers and technical operations with training in the data network operations.
• Provided assistance with the design and review of equipment.
• Responsible for complex systems environment using established configuration and change management processes.
• President/Owner / VP Operations / Network Operations / Information Technologies
• IT/IS/NOC responsibilities for 24/7-hour availability of multiple Fortune 5000 clients networks of production and corporate IT services.
• Responsible for ensuring the technology and processes are in place and followed, service interruptions are tracked to resolutions.
• Responsible for all IT/IS/NOC project processes, tracking, and driving solutions to better ensure availability and reliability of client services.
• Ensured scheduling, staff motivation and performance review my regular duties.
• New Business and Process Management. Focused on the roll out of pilot across all of Life New Business as well as system modifications that are needed to support the true future state. Data background to set up the long term metrics infrastructure through the projects.
• Responsible for adherence and implementation of ITIL methodologies, including Change and Problem Management. Interfaced with engineering, sales, clients, Pre-sales, Senior management, project managers etc.
• Network management development, architecture, and engineering for all NMS/OPS, NMS/SLA, NET/OPS, Directors, and Senior Managers of 6 NOCs/IT/IS and network operations, for the NMCI Navy and Marines.
• Top Secret Security Clearance Management of 24/7 NMS development groups and Network Operation Centers NOC , and Data Centers.
• DOD NMCI Navy and Marines. Top Secret Security clearance active to March 2008
• Help Desk management, and enterprise management leaderships.
• Enterprise Systems Management with strong background in delivery of FCAPS, and BSM solutions to IT/IS and NOC responsibilities for 24/7-hour availability of multiple Military clients networks including the monitoring, notification, tracking and problem resolution of production and corporate IT services.
• Developed and implemented appropriate standards and procedures to maximize network services and to meet or exceed up time commitments, maximize availability and to ensure security and integrity of systems and data. Managed the network management capacity planning process for over 300,000 elements.
• Responsible for ensuring the technology and processes are in place and followed, service interruptions are tracked to resolution and proper escalation to appropriate personnel at the client and within the company are followed.
• management, and management leaderships.
• Enterprise Systems Management with strong background in delivery of FCAPS solutions IT/IS/NOC responsibilities for 24/7-hour availability of multiple Fortune 2000 clients networks including the monitoring, notification, tracking and problem resolution of production and corporate IT services. Responsible for ensuring the technology and processes are in place and followed, service interruptions are tracked to resolution and proper escalation to appropriate personnel at the client and within the company are followed.
• Responsible for all IT/IS/NOC/SAP reporting processes, tracking, and driving solutions to better ensure availability and reliability of services.
• Ensured scheduling, staff motivation and performance reviews as part of my regular duties.
• Worked with engineering, sales, clients, Pre-sales, Senior management, project managers with 150 employees at 4 subsidiaries located in NE, MO, MN, KC and TX, providing high tech applications to industries of over 120 Million.
• Director Network Operations
• Managed 4 managers, and 25 Network Engineers and Project Managers within 25 projects doing, NCC assessments, engineering, deployments, designs, setups, personnel, and operations.
• Project managed, NMS OSS/BSS and SAP, FCAPS assessment deployment, and management.
• Ensured manageability of enterprise peripherals, servers, systems, applications, and databases. Analyzed, designed, managed, planned, and controlled projects for all aspects of the IT.
• Managed the enterprise management project cost center and budgets.
• Hired developers, programmers, and managed the enterprise management groups. Enforced standards, corporate directions on integrated network/systems management.
• Reasonable for Enterprise Systems Management FCAPS solutions, Monitored Quality Assurance.
• Provided direction to several resources based upon the needs of the activities.
• Responsible for understanding problems, bringing issues to resolution, and escalating as necessary to meet timelines.
• Responsible for end-to-end project management, demonstrating ownership of the entire process.
• Project management and all similar/related work experiences, with a focus on large, complex projects, to be successful.
• Responsible for deployment 4 Data Centers and NOC's for Nextel International, in Chile, Brazil, Mexico and Reston VA , with all Disaster Recovery, redundancy and proper backups for a mesh in all NOC's, with proper procedures and process, for testing and keeping all Data, Data Bases, Applications, and Networks all redundant for proper Disaster Recovery. With procedures compliment for outages within 1, 2 or 3 Sites being down at the same time
• Strong organizational, communication, and customer service skills. Ability to work with all levels of the organization., with migrations, processes and tools in a large, standardized LAN environment, knowledge of the client LAN
• Architecture and some Active Directory, previous experience with the client LAN environment, Excellent reporting skills, both written and verbal, including ability to produce and present power point presentations to a diverse audience.
• New Business and Process Management. Focused on the roll out of pilot across all of Life New Business as well as system modifications that are needed to support the true future state. Data background to set up the long term metrics infrastructure through the projects.
• Experienced managing diverse project resources, with an eye for team work and leadership, with the ability to set expectations and drive for success.
• Responsible for driving assigned LAN Consolidation projects and related initiatives. Understanding deliverable's and time lines for products and services that are required in the LAN/Desktop environment due to various drivers risk, security, audit, productivity, etc. , built the strategy and approaches, and then made sure it is followed through. Double