Summary: I possess over 8 years experience in Information Technology and Digital Network Imaging with a significant amount of time providing Tier I , Tier II, and Tier 3 support in a Windows environment. In addition, I have training and technical experience in areas that include hardware, desktop migrations/configurations, network and server operation support.

Specialized Skills:

• Certified in Computer Information Systems-TESST Technology Institute February 2002
• Successful completion of an A and MCSE Preparatory Program
• Proficient in Windows XP/XP 64 Bit Professional/Server windows Vista and Windows 7
• LAN administration and network maintenance skills
• Knowledge of Databases, desktop and laptop configurations, printer installation, Internet connectivity, Windows 2000, XP/XP 64 Bit, Windows 7, Microsoft office 2007, Lotus Notes, and various anti-virus software
• Experience using Remedy Ticket Software Tool and ITSM Software Tool
• Working knowledge of different Networking Protocols such as TCP/IP, NETBEUI, NWLINK and IPX/SPX

IT Support Specialist

• Provide technical and desktop support to over 200 HDR Inc users. Such as software, hardware, HP printers, HP laptop, HP desktop PCs and networking issues. I can create, setup and configure Windows 7 profile and Microsoft Office 2007 Archive files for users.
• Install and setup Aventail remote access tool on laptops for users. Also trained users how to use Aventail remote access client.
• Able to Install IBM servers and other server's components onto server racks. As well as Cisco switches. Can also connect network cables to correct switches and ports.
• Install and troubleshoot software such as Microsoft Office 2007 suite, Adobe pro 10, Adobe Flash, Adobe Creative Suite , Blue Beam, Project wise , Meta print and Google sketch up products .
• Able to add and remove Windows 7 images on users pc and laptops. Also can backup user's data off of pc's and laptops by using the Bart PE and the Win PE CDs.
• Knowledge and Ability to work in Active Directory. Such as creating and modifying user and computer accounts. Adding Users and computers to the correct groups and OU's. Resetting of users accounts as needed. Can add users pc's and laptops to the Domain.
• Ability to setup user cells phones, blackberry, I phones and Pda's with email and internet access.
• Experience using ITSM Ticket Software Tool .
• Add Collect weekly and monthly backup tapes from the tape library.
• Conducted network migrations from Window XP to Windows 2007 for over 200 users.

Confidential

Desktop Support

• Provided technical telephone and desktop support to all Federal Aviation Administration users on software and hardware issues such as printer, laptop, and desktop PCs issues.
• Install and troubleshoot software such as Microsoft Office products, Windows XP and 2000.
• Provided support on Lotus Notes 6.5 for 100 users' systems local and remote including, but not limited to configuration, archive issues, replicating, calendaring Lotus Notes 6.5. Setup and configured new users accounts and created and reset user passwords. Helped users setup archiving and personal calendars. Handled Lotus Notes troubleshooting, such as archiving and calendar or folder issues. I also have knowledge of web mail. Responsible for troubleshooting and testing customized options in Lotus Notes for the client environment. SMS Management Console, updating windows scripting host on client units and troubleshooting logon script problems. Provided one-on-one training with end users.
• Advise users on network policies and procedures.
• Enforce operational security directives and warning orders that impact the FAA network.
• Configured and setup VPN on laptops for users. Trained user how to use VPN client .
• Reset user passwords on the network using Active Directory.
• Creating new user accounts using Active Directory.
• In charge of putting images on to PC's and Laptops.
• Helped Deploy, Macafee Antivirus Software to users PC's .

Confidential

Network Administrator

• System Network Administrator providing Tier II technical support to over 2,000 on-site and off site to the Defense Information Systems Agency Network DISANet users.
• Provided technical telephone support to users ranging from administrative to executive levels on software and hardware problems and advised them on DISANet policies and procedures.
• Provided desktop support to users. These duties included: troubleshoot hardware issues such as printers not functioning properly adding user to network scan groups re-installing software, operating system, or network image troubleshooting fax machine problems etc.
• Conducted training on hardware equipment such as scanners, printers, and facsimiles to users.
• Conducted network migrations from Window 2000 to Windows XP for all DISANet users.
• Installed DISA approved software and hardware on customer's PC.
• Researched and installed required Joint Task Force JTF - Global Network Operations GNO Security Alert messages and Situational Awareness Operating Systems security recommendations on Windows NT 4.0 Workstation, 95, 2000, XP, and Server 2003.
• Created network user and group local area network LAN and email accounts.
• Developed reports, operational directives, and warning orders that impacted the DISANet classified and unclassified systems .
• Technical expertise operating systems:
• Workstation, 95, 2000,XP, server 2003
• Technical knowledge software applications:
• MS Word, Excel, Power Point, Project, Visio, Adobe, Netscape, Oracle, Bizflow, , Remedy, , Citrix, Active Directory, , Blackberry, Altiris, Classify, Hummingbird, FTP
• Confidential
• Supervisor: Latora Jones

Technical Support

• System Administrator providing Tier I and II technical support to over 2,500 Department of State network users.
• Provided technical telephone support to all users on software and hardware problems in a Windows NT/00/03 environment.
• Advised users on company IT policies and procedures.
• Provided desktop support to users troubleshooting hardware and software issues.
• Conducted training on hardware equipment such as scanners, printers, and facsimiles to users.
• Installed company approved software and hardware on customer's PC.
• Created network user and group local area network LAN and email accounts.
• Technical expertise operating systems:
• Workstation, 95, 2000,XP, server 2003
• Technical knowledge of software applications:
• Microsoft Office 2000/2003, Visio, Adobe, Oracle, Bizflow, , PeopleSoft, Ariba

Confidential

Helpdesk Support

• System Administrator providing Tier I and II technical support to over 3,000 on-site and off site Naval Sea Systems Command NAVSEA users.
• Provided technical telephone support to users ranging from administrative to executive levels on software and hardware problems and advised them on DISANet policies and procedures.
• Provided desktop support to users. These duties included: troubleshoot hardware issues such as printers not functioning properly adding user to network scan groups re-installing software, operating system, or network image troubleshooting fax machine problems etc.
• Installed and troubleshooted service calls for digital imaging equipment.
• Conducted network migrations from Window 98 to Windows 2000 for over 3000 NAVSEA users.
• Installed software and hardware on customer's PC.
• In order to maintain proficient electronic network performance, it was mandatory that I responded and carried out my duties in a timely manner with little supervision.
• Technical expertise operating systems:
• Workstation, 95, 2000,XP, server 2003, Novell
• Technical expertise software applications:
• Microsoft Office Professional 2000/2003, Project, Visio, Adobe, Oracle, Bizflow, , Remedy, Citrix, Active Directory, Hummingbird, FTP