Summary:

• Over Ten years of experience in related Information Technologies on systems management and administration of computer systems relating to both hardware and software resources.
• Technically high aptitude on areas of installation, integration, and ongoing support of large-scale enterprise system and infrastructure across multiple industries.

Professional accomplishments:

• Provided key system management solutions to Enterprise Systems and Network Management areas.

• Collaborated with different teams to expand the use of system management tools to support the corporate group.
• Analyzed strategic and competitive issues for business customers.
• Supported auto-discovery of desktops being introduced to network monitored Windows and Unix-Sun Solaris servers.
• Performed system administration and management across multiple tier-networks.

Operating Systems Experiences:

• Windows 7 SP1,Windows 2008 and 2003 servers, Windows Vista SP1 SP2, Windows XP-SP1 SP3, Windows 2000-SP1 SP4, Windows NT 4.0 and 3.5.1,Sun Solaris Unix servers, IBM AIX servers, IBM OS/2, Novell Netware.

Work Experiences:

Confidential

Systems Administrator

• Evaluate software package and inventory software. Assess Schedules of scans at off business hours to reduce network traffic
• Assessment of existing software patch and software packages for security aspects of product and Integration in Active Directory.
• Querying the inventory information from the database DB2 using inventory query
• Handle Profiling Lifecycle Creation, Testing Distribution , Testing the schedule and send it to customer for the whole activity
• Performance of file scanning on the servers and uploading the data to SSS, Preventive maintenance of the product
• Analyze the problem and drill in to find the root cause and propose the prevention plan
• Review and comment Build Core documentations and procedures associated with all TCM product deployments
• Resolving DLL conflicts, registry settings, recognizing applications related problems.

Confidential

Project Coordinator / Systems Administrator

• Handled Enterprise monitoring tools in supporting MasterCard's internal customers and support using IBM Tivoli tools.
• Spear-headed newly assigned BMC Capacity Operations and Performance Assurance projects.
• Worked with offshore technical team as an on-going coordination of tasks and work assignments.
• Took ownership of change requests from assignment technical review, implementation, and validation.
• Supporting critical business application and customized monitoring of alerts and auto notification setups
• Worked on different 3rd-party application tools such as CA WILY Introscope performance monitoring GUI, Tel-Alert notifications from IBM Netcool Suite Omnibus, Impact, and Tivoli Service Mgr.
• IBM Tivoli Network Manager, using Tivoli Integrated Portal for operations and network management.
• Lead person on customers' escalations providing a timely root-cause-analysis and resolution.
• Extensive Knowledge of TCM Modules and functions.
• Experience in Deployment processes.
• Knowledge verse of other integrated Tivoli Tools.

Confidential

Project Lead Consultant Proof-of-Concept Migration Windows 7 / Office 2010.

• Technical lead consultant - managed a team of technicians utilizing Microsoft USMT tool to migrate office HP desktops and EliteBook laptops to Lenovo ThinkCentre desktops and Thinkpads.
• Deployed more than 100new Lenovo ThinkCentre towers and Thinkpads to AllState legal department.
• Performed Peer-to-Peer migrations by running Allstate customized USMT tool to capture users data and settings of old HP desktops / laptops.
• Loaded restored captured information to new Lenovo's machines assigned to users.
• Applied necessary APAD support packages to the new Windows 7-SP1 Enterprise builds.
• Identified workflow process and established proven steps from proof-of-concept to formulation of next phase of pilot and production deployment to other AllState field offices.

Confidential

Project Consultant Windows 7 / Office 2010 Project

• Technical lead consultant - managed shift technicians to perform in-place and replace to migrate either on DELL desktops and/or on Lenovo Thinkpads. Coordination with project manager, handling tickets user customer support
• Provided accounting reports to show progress status of work activities via Service Now IT Service Management Ste.
• Performed Replacement / Refresh Data Migration as well as 'Like-like' procedures to all users and updating real-time tracking status utilizing Service-Now application for Migration and Asset Portfolio.
• Working with local I.T. staff on collection of user surveys for application installs and user checklist and report data collection and migration status to senior and remote project managers.
• Migrated and assigned 600 user assets records via Service-now the legacy Dell desktops and ThinkPad's T, X series hardware's, to the current Dell Optiplex 7010, Thinkpad X1 Carbon, and X230's running Windows 7 Enterprise SP1.
• Identified workflow process and adhered to guidelines established from pilot to deployment of migration steps.
• Worked with the corporate IT Workstation and messaging groups in deploying latest MWE workstation effort to build and establishprotocols for installing applications within the Control Panel Run Advertised Programs' based on user surveys.

Confidential

Consultant Systems Administrator

• Worked as Administrator of Netcool Systems suites oversee implementation of the network and business manager soft wares.
• Performed critical business application and customer monitoring of alerts for video and storage availability.
• Worked as IBM Tivoli Network Manager using Tivoli Integrated Portal for network and management
• Windows and Linux administration, with ability to change tasks and priorities.
• Discovered Network devices, and added probes from incoming devices
• Administered users and support of the Netcool T.I.P GUI.

Confidential

Project Tech Consultant Windows 7 Deployment

• Executed data migration / deployment project from XP to Windows 7 SP1
• Followed supplied Checklist on Hardware replacement and migration scenarios.
• Performed Refresh Data Migration procedures.

Confidential

Contractor PC Office System Security

• Re-assessed desktops / laptops software and security issues for client Genesis Healthcare Institute for medical nursing provider.
• Performed overall clean-up, system tune-up, and revamped system and security optimizations.
• Removed old free-agent AV programs, installed Microsoft Security Essentials and tweaked startup and registry keys.
• Installed and upgraded latest applications and programs Medisoft billing software, from version 11 to version 14 .

Confidential

Contractor Automation Product System Support

• On-call Contractor for on-demand project and pre-sales assignments.
• Supported services in the arena of automation product suites for ITM and Netcool under the Tivoli automation programs.
• Performed System Performance Tune-ups, and Implemented System Management Monitoring.
• Implemented evaluation of Impact Netcool/Impact and GUI server components that work together to provide event management and integration suite of products.
• Performed troubleshooting event codes using Tivoli Enterprise Console for Windows and Unix servers.
• Supported and maintained legacy software network management software: Framework Netview TEC, ITM, ITCM.

Confidential

Consultant Tivoli System Customer Support L2

• Monitored Tivoli agents by maintaining housekeeping reports, log files, and for accuracy and consistency of problem tickets.
• Played a major role in delivering monitoring and instrumentation services in a global server operations system..
• Participated in resolving incident tickets and other requests to help product certification to the global monitoring engineering team., support platform teams in the deployment of Tivoli agents, work with project and support teams to create and deploy custom Tivoli monitors, maintain monitoring coverage within service level agreements.
• Participated in systems management, network management, project management and software engineering supporting Tivoli Management Framework 411, IBM Tivoli Monitoring 6.2.2 5.1.2, Tivoli Netview 7.1.4, TEConsole-3.9,Tivoli Data Warehouse, Tivoli Netcool Impact 5, and Omnibus, Tivoli Firewall Security Toolbox.
• Created and maintained NetcoolImpact escalation data to create and maintain accurate documentation of all activities, processes, and procedures,
• Deployed Tivoli solutions within DMZs, end-to-end maintenance of Tivoli environment including TMR servers, TEC, TEMS, TEPS, Data Warehouse, and endpoint Gateways.

Confidential

Consultant ApplicationRemediation / System Support

• Deployed Windows 7 Image for X201 ThinkPads and Tablets for users in North American offices.
• Migrated tasks for 150 XP laptop users onto corporate Windows 7 enterprise image.
• Configured virtualization of customized XP-mode sessions for in-house and legacy applications.
• Coordinated with Project Management group and InformationTech groups on work orders and tasks.
• Remediated existing applications and provided engineering tweaks as 'work-around' for outgoing domain.
• Identified and solved problems that affected computer operating systems and applications.

Confidential

Consultant Windows / Tivoli System Administration

• Supported, managed and administered Tivoli Framework Managed servers on Windows and AIX servers.
• Managed and monitored support to Tivoli suite products such as ITM for databases, ITM for R/3, ITM for Message
• and Collaboration Lotus Notes, Domino , Software Distribution, and hardware and software asset management
• Developed migration strategies for out-of-support Tivoli Distributed Monitoring 3.7 endpoints to ITM 6.x agents.
• Maintained automation and monitored operational aspects of server environments, working with technology support groups.
• Diagnosed and resolved problems as required, using BMC Remedy ticketing systems that tracked tasks and requests.
• Tested and applied upgrade patches and releases of code from IBM maintenance software's and qualify scripts if needed.
• Provided assistance in support and administration of TWS 8.2 Master Scheduler and installations of FTA and XA agents on Windows and UNIX servers.

Confidential

Project Contractor / Tivoli System Administration

• Managed, administered maintenance of Tivoli resources such as IBM Tivoli Configuration Manager, IBM Tivoli Monitoring, IBM Tivoli Enterprise Console, IBM Tivoli Netview applications - to support IT administrators and end-users.
• Installed TCM 4.2.3 using Tivoli Provisioning Manager technology for building the automation server for Patch Management solution and software maintenances.
• Initiated feasibility studies of Tivoli Provisioning Manager software on asset, license and compliance management requirements. Proofing data storage and network configuration security aspects.
• Worked with server administrators and application developers to assist in the creation of software packages and to push out workstations/server updates and program applications.
• Participated and mapped out the Tivoli resources requirements in regards to monitoring servers, network discovery, software distribution, and event management.
• Installed and deployed Tivoli Management Framework 4.1.1 on SUN Solaris Unix servers and Windows 2000/Windows 2003 servers to all Oppenheimer branches in the US and Central America.
• Installed, configured and deployed Tivoli Monitoring 5.1.2 to all OPCO branch windows servers to monitor health performance.
• Co-managed Tivoli Consultants for the integration of Tivoli into the corporate helpdesk using CA-Service Desk ticketing system.
• Rolled out Tivoli Endpoints to more than 3500 workstations for the purpose of software distributions and data inventory.

Confidential

Tivoli Systems Administrator

• Managed Tivoli Management Environment for Corporate, Stores, AT-Direct and Far East Sourcing offices supporting 200 enterprise windows and UNIX servers Server Health Monitoring, Systems automation and on demand solution for the business.
• Upgraded 3-tier HUB-Spoke Tivoli Framework version 3.6.x to 4.1.x Installed/upgraded to next versions on Managed Nodes, Tivoli Endpoint Gateways on server and desktop endpoints for Corporate, Stores, AT-Direct and Far East Sourcing offices nodes
• Designed, Planned and Implemented 3-tier structure of the IBM Tivoli Workload Scheduler MAESTRO scheduling environment Master Domain for Corporate, Domain Mgr for Far East offices and Fault Tolerant Agents on all cross-server platforms.
• Migrated between Tivoli Management Region 4.1.1 and 3.7.1. Actively involved of Tivoli project cutting over from old 3.7.1 TMR network to latest TMR 4.1.1 utilized new product offering of the following products: ITCM 4.2 supporting the Windows XP upgrade project, ITM 5.1.1 for Database to support Oracle 9i databases on both Unix and Windows servers, TEC 3.8 java based consoles to replaced Tivoli Desktop TEC 3.6.2 console, faster and stable Tivoli Remote Control 3.8.

Skills:

Operating Systems:

• Windows 7-SP1 4 years , Windows XP-SP3 8 years , Windows 2008 4 years , Windows 2003 5 years , Windows 2000 5 years , Windows NT 3 years , Sun Solaris Unix 5 years ,

Microsoft Software:

• Office 2010 / 2007/2003/2000/97 15 years , Project / Visio 7 years , MS-DOS 10 yrs.

IBM Software

• Tivoli Management Framework 8 years , Tivoli Workload Scheduler a.k.a Maestro 8 years ,
• Tivoli Enterprise Console 8 years , IBM Tivoli Configuration Manager 5 years ,
• Tivoli Distributed Monitoring 5 years , IBM Tivoli Monitoring 8 years
• Tivoli Netview 5 years , Tivoli Network Manager 2 years , Tivoli Service Desk 2 years ,
• Tivoli Provisioning Manager 1 year , Web Health Consoles 4 years

RDBMS:

Oracle 9i/10g - Working Knowledge, Sybase Working Knowledge, SQL Working Knowledge.