Objective:

To obtain permanent employment within the field of Information Technology where I would utilize my experiences, customer services skills and education in an environment that will allow me to grow professionally and personally within a reputable company.

PERSONAL Profile:

Ability to work independently as well as in a team environment, highly dedicated, motivated, strong communication skills, and willing to accept challenges and direction while maintaining my professionalism at all times.

Summary of Qualifications but not limited to :

Operating Systems:

Microsoft Windows 7/Vista/XP/2000/NT/98/95/3.1x, Microsoft Server NT/SBS/2000/2003/2008, MS Exchange 5.5/2003/2007, SMS/SCCM, RedHat, CentOS, Debian, Ubuntu, Linux, Unix, Mainframe, DOS and MAC OS/X, CISCO IOS, VMware vSphere 4.0/3.5/.

Applications:

Microsoft Office 2007/2003/XP/2000/97, Lotus Notes, Novell NetWare, GroupWise, Netfinity, Remedy, Tivoli, BMC, SDE, McAfee, Norton AV/SAP, Norton Ghost, Prism Pack, Wise Studio Professional, Install Shield Professional, Active Directory, Visual Studio 2005/2008,Visio, Adobe Illustrator, Photoshop, Dreamweaver, FrontPage, MS Access, MS Project, etc...

Additional applicable skills:

Kaseya, ConnectWise, Zenith, routers, switches, backup technologies, TCP/IP, Cisco/Microsoft security, patch management, software management, software deployment, operating system deployment window, unix, linux, virtualization , internal and external hosting, firewall, network administration, hardware/software installation and configuration, intra/inter e-mail, LAN/ WAN's, Windows/Novell platform administration.

EXPERIENCE:

Confidential

Sr. Systems Engineer

• Integrate and manage operational aspects of servers, workstations, information security, integrity, performance, scalability, and availability for workstations and enterprise servers.
• Installed, configure and maintained VMware vCenter, vSphere, 4.0/3.5, Windows Server 2008/2003/2000, RedHat, High Availability Clusters, Fail over clusters, File Clusters, SQL Cluster, Biztalk Cluster, Virus protection, Active Directory group policies, IIS, Apache, Database Servers Oracle, MS SQL, MySQL , Development / QA environments , SAN NetApp/EVA , VMware Infrastructure, NetBackup Windows, Linux , conducted risk and vulnerability assessments and proprietary application and services deployment.
• Developed and provided proof of concepts contingency, disaster recovery plans, security policies in liaison with organization management, worked with end users to define and establish environment requirements and employ network centric user workstation and server policies.
• Manage projects with regards to analysis, design, implementation, participates in product evaluation, change management, release management, testing, deployment life cycle, and quality assurance processes.
• Manage and monitors server environments, served as on-call support 24x7 for the resolution of problems and issues with critical systems performs other duties as assigned by business and management
• Acted as the technical lead for implementations of new infrastructure /server systems, proprietary application, utilities and design upgrade Evaluated and managed disk size, email quota limitations, network system performance, disk backups, database backups Oracle, MS SQL, MySQL
• Analyze workflow and procedures, provide advanced level III support for escalated trouble tickets from the Help Desk. Implemented and maintain standards operating procedures publish system documentation, train / orientation staff on new on hardware, software and network operations. Prepared management reports, participates in the tracking and reporting of software license. Communicate technical and non-technical information to end users.

Confidential

Deployment Team Lead

• Responsible for providing all direct migration and post migration post support to end-users after 1500 users XP migration with hardware refresh.
• Supported SMS 2000, Windows 2000 /2003 Server, Active directory and SAN
• Supported extensive all applications used within business and information technology with strict HIPPA standards.
• Developed helpdesk process and methodologies as well as knowledge of best practices and procedures.
• Senior point for all troubleshooting procedures, develops troubleshooting practices, and provides daily work direction and follow-up.
• Supported Technologies: Windows NT/2000/XP, Windows Server NT/2000/2003,Office 2003 ,Remedy, Hardware IBM, HP, PDA's Printers, Laptops, Desktops and Peripherals. Demonstrated experience and knowledge in supporting and troubleshooting in a multi-application environment. Understanding of Local Area Network LAN terminology and basic troubleshooting.

Confidential

Sr. Analyst

• Deployment Specialist Responsible for but not limited deploying and supporting new Cisco WiFi systems, wireless retail scanners, wireless registers, server upgrade to Microsoft Sever 2003, and Cisco switch reconfiguration.
• Server Support Specialist Responsible for supporting over 2400 plus NT/2000/2003 server. Resolved extensive hardware and software issues encountered within and during production environment. Deployed 600 new servers, Upgrades 600 plus server to MS server 2003, Provided daily production support, updates, patches, in-depth troubleshooting, and documentation.
• Software Engineer Roll out Windows XP to corporate clients and retail locations, created software packages, images and resolved hardware/software issues dealing with images for multiple departments using ghost.
• Customer Centricity Engineer Responsible for but not limited to life cycle management, POS upgrade and support, image creation and support, remote support VNC, Remedy, SMS, Telnet, and Netfinity , server support, wireless support, printer support, Cisco support, kiosk support, phone system support, listening station support, tablet PCs', virus control, and interactive workstation support for the customer centricity initiative.
• Senior point of contact for all troubleshooting issues in a team of 20 plus technicians analyst while balancing multiple projects successfully with other teams of engineer.

Confidential

Level II Desktop Support Analyst

• Responsible for but not limited to providing technical desktop and helpdesk support for 5,500 end-users during relocation to new corporate campus, troubleshoot network connectivity, user profiles, install and configure workstation to specific standards, setup and configure network printers and support multiple networking issues with users workstation.

Confidential

Level II Desktop Support Analyst

• Provided level I and level II Desktop support.
• Supported and troubleshoot hardware related problems with customer's workstations that include, replacing peripherals, hard drive, NIC, motherboard, and printers.
• Support and troubleshoot Windows NT, 2000, and XP hardware and software related problems.
• Performed Logon Administration for password issues on Novell, NT, Mainframe, and Intranet via phone and desk side support.
• Provided on-call support and assistance for hardware and software, including Lotus Notes, OS/2, Mainframe and Novell.
• Supported migration issue from OS/2 to Windows NT and related software packages.
• Searched for technical documentation and communicated possible solutions to end-users.
• Routed customer calls to the proper support groups.