Technical Skills:

• Operating Systems:
• Microsoft Windows Server NT 3.51/NT4/2000/2003/2003 R2/2008/2008 R2
• Microsoft Windows 3.1/NT4 Workstation/9X/XP/Vista/Windows 7/Windows 8
• Novell Netware 5.1 HP-UX 11.0
• Apple OS X OS X Server Apple IOS
• Android OS Windows Mobile OS
• Server Applications:
• Microsoft Exchange 5.5/2003/2007/2010 Microsoft Forefront 2007/2010
• Microsoft Small Business Server 2003/2008 Microsoft SharePoint Server 2007
• Microsoft IIS Server 5/6/7 Microsoft SQL Server 2005
• Microsoft WSUS Citrix Metaframe Server 4.0/4.5
• Citrix XenApp Novell Groupwise 6.5
• Symantec Antivirus/Symantec Endpoint Protection Symantec Ghost
• Symantec Brighmail Email Security Altiris
• Symantec Backup Exec/ NetBackup NT Backup
• Trend Micro OfficeScan Server VMware GSX/ESX Server
• VMware vCenter/vSphere Console Cisco Call Manager
• Cisco Unity Xerox Docushare 4.0/5,0/6.0
• Quest Active Directory Migration toolset FaxPress
• Server Hardware:
• HP ProLiant Servers Cisco UCS Compaq ProLiant Servers Dell PowerEdge Servers
• Apple Servers Lacie Server
• Applications:
• Microsoft Office 95 2010
• Symantec/Veritas Backup Exec
• TSM Backup Client
• Symantec Trend Micro A.V

Experience:

Confidential

Sr. Systems Administrator

• Support a variety of customers' server environments, both physical and virtual, in multiple data centers, customer owned and hosted in accordance to customer SLAs.
• Work in a fast paced, dynamic environment with an emphasis on communication amongst team members and the customer, as well as the ability to work as a team or alone, when required.
• Monitor customer environments with in house toolset.
• Perform break/fix troubleshooting, server/software updates, patch management and documentation, OS tuning, OS/Software enhancements and verification of best practices where needed, scheduled or as requested by the customer.
• Handle escalations from Tier 1 Systems Operators when issues are beyond their capabilities or as process dictates.
• Assist Jr. System Administrators as needed with incident handling and various tasks, projects and technologies.
• Manage and support Microsoft Windows Server 2003/2008 environments, Active Directory, DNS, DHCP, Terminal Server, MS Clustering and other core Microsoft technologies.
• Manage and support Microsoft Exchange 2003/2007/2010 environments as well as Spam/Threat managing software and appliances including, but not limited to, Microsoft Forefront, Microsoft Forefront Threat Management Gateway, MxLogic, Trend Micro Anti-Spam and Symantec Anti-Spam products.
• Manage and support multiple VMware environments vCenter, vSphere, ESX, ESXi .
• Manage and support Citrix Metaframe, XenApp and XenDesktop environments.
• Manage and support Unix, HP-UX, AIX and Linux server environments.
• Monitor and troubleshoot SANs and Cisco IOS devices, escalate to Sr. Engineers as needed.
• Monitor backup jobs with NetBackup and TSM.
• Manage and support customer Anti-Virus environments and provide reports and documentation to the customer as requested or per SLA.
• Ensure various documentation is up to date and accurate.

Confidential

Sr. Systems Administrator

• Responsible for 100 Windows servers, both physical and virtual VMware vSphere 4 and 5 , located in 6 data centers.
• Primary Microsoft Exchange administrator. I was brought on board in 2008 to architect and plan a migration from an Exchange 2003 environment, including an Exchange 2003 Lotus Notes connector to the parent company and all Public Folder data to Exchange 2007, with an emphasis on redundancy and High Availability, for approximately 1,000 employees.
• Provide training, documentation and assistance to Internal Help Desk, Jr. admins and Desk Side Support Staff.
• Monitor nightly NetApp Snap Manager backups to Exchange environment.
• Administration of 2 Cisco Ironport Firewalls with email encryption. View daily reports, apply OS updates, document and change configurations as necessary.
• Document, perform necessary Change Management procedures, test, and apply all OS and application patching via WSUS on a monthly basis or manually as necessary.
• Document and architect Active Directory environment, ensuring site Domain Controller redundancy and adding additional sites as new data centers were acquired and/or built.
• Removed all Microsoft Server 2000 servers from environment and upgraded them to 2003 R2 or 2008 R2 depending on upgrade date .
• Monitor nightly TSM backups for all servers, troubleshoot job failures/missed jobs and configure client to all new servers placed in production.
• Deployed and maintained an Aruba 3200 Controller and provisioned RAPs for users as needed.
• Responsible for 24/7 on call support of all executives, VP level and above, including the company President and all Executive Assistants.
• Member of Disaster Recovery/Business Continuity Plan Team: Responsible for planning strategies for disaster recovery and maintaining application availability as well as participating in annual DR exercises.
• Deployment and management of BlueCoat SG Proxy appliance.
• Member of Internal IT Security Committee
• Monitor SNMP traps and handle calls from the Help Desk on a 24/7 on call, rotational basis.
• Primary Administrator of Citrix Metaframe 4.5 farm. In charge of all performance tuning, design, documentation and troubleshooting. Publish new applications, scale farm as needed for application updates, additional user base or business needs. Handle level II and III tickets as escalated to our team. Monthly OS patching and testing. Deploy Citrix patches as released. Maintained contact with Citrix to ensure best practices are followed and for notification of any updates or critical patches/vulnerabilities.

Confidential

Systems Administrator, Level II

Email Administrator

• Develop, produce, and enhance internal training documentation and systems of delivery.
• Dedicated Email Administrator for Exchange 2007 environment.
• Leading the Migration of all file shares and printers from Novel Netware 5 to Microsoft Active Directory
• Provide training to junior level employees
• Provide training and documentation to internal help desk
• Installation and Design of Exchange 2007 infrastructure for 4000 employees.
• Migration of Novell Groupwise 6.5 to Exchange 2007 for over 4000 employees
• Microsoft Exchange Administration / Configuration / Maintenance Responsible for maintaining Netware, Windows NT 4, Windows 2000, Windows 2003, and Unix servers for multiple applications.
• Installation and Administration of 2 Barracuda Spam 400 firewalls configured in a load balanced cluster.
• Administration of 2 Citrix Metaframe 4.0 farms.
• Responsibilities include but are not limited to answering trouble tickets to deal with problems, submitting change management tickets when necessary, applying necessary patches, upgrading software where necessary, monitoring backups, and maintaining user accounts.
• Other projects include network refreshes to newer equipment, a Novell Netware to Windows 2003 Server migration currently underway and Windows NT to Windows 2003 refreshes.
• Responsible for monitoring of nightly backup of data
• Perform End of Month/Quarter/Year accounting procedures.
• Troubleshoot Network Problems and install new hardware and software on Windows and Netware servers.
• Manage and install Cisco Call Manager VoIP phone and Cisco Unity voicemail systems.
• On-Call 24 hours a day seven days a week for Network Support requests across multiple sites.
• Member of Disaster Recovery Team: Responsible for planning disaster recovery strategies and bi-annual testing in an offsite datacenter.
• Support and design of warehouse technologies including but not limited to: handheld scanner/barcode readers, wireless AP's and printers.
• Implementing and managing a remote support solution for internal support as well as customers.
• Assisting in the planning and coordination of an internal Data center outsourcing of 100 servers.

Tech Support Specialist

• Troubleshooting and diagnostics of both hardware, software, and network problems
• Server and Environment documentation
• Deskside support
• Cisco VoIP Phone Support and set up
• Asset Inventory and tracking
• Build, install, and configure Windows desktop/laptop clients, Windows servers
• Install/configure network hardware
• Perform software/hardware installation/upgrades
• Perform data migration and data recovery
• Provide troubleshooting and repair of computer systems and networks
• Provide end user training and phone and e-mail-based technical support
• Print server configuration and support

Confidential

Support Analyst II

• Provided support for Siemens Medical Solutions.
• Assisted clients to resolve technical issues regarding software and hardware problems.
• Provided training and support for Level 1 agents.
• Assessment of unresolved issues for escalation to proper support or service groups.
• Provide senior technical assistance for problem management to ensure resolution of issues adhering to Service Level Agreements and Operation Level Agreements under a global contract.
• Support and maintenance of Web-based applications and non-Web based applications, client connectivity, infrastructure, and internal intranet applications.
• Responsible for the coordination of activity to resolve outage situations.
• Manage regional updates and communications regarding procedures.
• Coordinate with product managers to ensure current technical knowledge of staff.
• Supervise and train new staff members for the Help Desk.
• Assess client needs regarding support and technology
• Support for Blackberry devices
• Desktop Manager Software Support
• Cisco VPN Client Administration
• Adhere to strict SLA's and customer service guidelines

Environment: Active Directory, MS Outlook and Exchange, Windows XP, 2000, 2003, SAP

Help Desk Technician

Confidential

• Support Remote End Users via phone and remote support tools
• Troubleshoot issues as they arise
• Support Cisco VPN and NT Remote Access Server
• Maintain Inventory and build standards
• Work support tickets
• Mentor team members
• Add / Remove Users, share, access as requested.
• Document performance via action plans
• Maintained Security packs and verified integrity of workstations.
• Troubleshoot connectivity issues with remote sites from the router to end user.
• Worked in a team-oriented atmosphere while meeting deadlines and quotas.

Environment: Microsoft Active Directory, Novell, Citrix, Mainframe, VPN, MS Outlook, Internet/network connectivity, Exchange, all Microsoft operating systems