PROFESSIONAL EXPERIENCE

Confidential

Window Systems Administrator

• PCI Remediation of desktops and laptops for 199 ServiceMaster branches.
• Managed 13 PC Techs responsible for ensuring PCs were PCI compliant.
• PCI remediation for 271 Terminix branches ensuring that desktops and laptops were PCI compliant.
• Providing network connectivity, security updates, application support for some 400 Terminix and ServiceMaster branches
• Overall responsibility for project management and project completion reporting directly to Director of support Services.
• Tasked with hiring and training of support techs on the PCI project making sure tech were techinically prepared to perform job.
• Project manager for the AHS Call Center remediation, managed another 5 techs in PCs upgrades
• Project manager for the Atlanta Call Center remediating all PCs in LaGrange, GA facility.
• Project manager for Memphis, TN and Tampa, FL centers upgraded over 700 PCs for these facilities.
• Training and instructing techs on proper way to approach and complete assigned tasks
• Documented required steps to correct technical issues with problem PCs and laptops.

Confidential

Info Tech Customer Support

• MCP supporting MS Windows XP, Windows 7, SAP R/3, IBM, Witron, Windows Active Directory, and UNIX.
• Universal Service Desk ticket entry and resolution.
• Installing software via Microsoft SMS suite.
• Providing network connectivity from port assignment to Cisco switch connection.
• Windows Server 2003 Active Directory security administration.
• Configured network connectivity to all new computers from desktop through Cisco VPN.
• Blackberry support and administration
• Lotus Notes support and administration
• MS SMS support and administration

Confidential

Application Software Support Analyst

• MCP supporting MS Windows XP, Windows 2003 Server R2, Microsoft Project 2003/2007, and MS Office 20003/2007 Suites.
• Lead Help Desk 2nd level support analyst for all warehouse XP systems, Window Server 2003, HP Printer management.
• Migrating MS XP desktops, MS Office Applications, and Red Prairie WMS to new HP computers.
• Providing network connectivity from port assignment to Cisco switch connection.
• Windows Server 2003 administration for warehouse and office users, responsible for add, change, and disable procedures.
• Configured network connectivity to all new computers from desktop through Cisco Switch.
• Performed Windows XP, Windows Server 2003 OS installations, and Red Prairie Application Software installs.
• Responsible for Imaging, re-imaging, and configuring desktop and laptop computers.
• Performed inventory and asset tagging of computer equipment and peripherals.
• Hardware troubleshooting Dell Optiplex desktops, Dell laptops, Xerox printers, LXE RF Handheld equipment.

Confidential

Window Systems Administrator

• Imaged all Dell desktops for Call Center, deployed and joined computers to the AT T Mobility network.
• Installed and configuring McAfee virus protection software for all AT T desktop systems.
• Performed system backups for IBM Iseries and Dell Desktop systems, ensured backups were protected offsite with National Security. Acted as Backup administrator for all I series i5 systems, All Windows servers running Windows Server 2003
• Help Desk 2nd level support of all Windows desktop, network connectivity, and system security for user community. Managing security access, account creation, and deletions via MS Active Directory.

• Supervised four help desk analyst in day to day operations, coached and mentored analyst, and responsible for yearly quarterly and yearly evaluations of personnel.

• Project Lead for Front Range Heat system upgrade planned/coordinated resources for project, gathered project scope information, and configured new system security for BankPlus user community.
• Directed and coordinated the development and support of information IT systems supporting BankPlus.
• Lead Solution Center Analyst on ACH Solution Center. Lead software installation/Desktop computer initiatives for solution center analysts and PC support groups.
• Windows server 2003/2007 administration involving Active directory management, profile creation, deletions, and User Desk 3rd level support for server maintenance/upgrades, profile creations, and user security.
• Help Desk 2nd level support for all warehouse XP systems, Zebra Printers, and Network connectivity issues.
• Help Desk second level support for Red Prairie WMS system administration.
• Security administrator for Red Prairie WMS.
• Installed and configured Windows XP/Vista operating systems.
• First level support for Oracle v11.x issues at Memphis Distribution Center.
• User Group Management.
• Windows server 2003/2007/2008 administration involving Active directory management, profile creation, deletions, and User Group Management.
• MS Active Directory services administrator.
• Security officer for IBM Iseries.
• Conducted software rollouts for tracking software and J.D. Edwards corporate application.
• Server configuration for Arlington campus.
• Installed and configured Windows XP/Vista operating systems at Arlington campus.
• Change Management Administrator coordinating all Iseries, Windows, and Network security changes.
• Created and maintained department processes for issue resolution, information gathering, and project management.
• First level support for IBM Iseries issues and Microsoft Office suite 2003/2007 at Arlington Campus.
• Collaborate with BankPlus management team to other departments to identify workload drivers, growth plans and technology plans.
• Develop disaster recovery plan that enables the Help Desk to function in the event of a disaster
• Ensure training for technical staff to support the hardware and software that is part of the BankPlus network.
• Generate and analyze reports as requested by BankPlus management and quantified report information.
• Research methodologies and technologies which improve which improve efficiency, integrity, and reliability of systems and functions.
• Communicated with bank management team on current and planned information technology projects.
• Worked with the bank management team to assess IT requirements, determine scope of projects and manage IT projects for the bank.

MS Project 2003 production server and test environments administrator and 3rd level support for Project server security, user access request, system upgrades and Microsoft Patch application.

• Created disaster recovery plans for Solution Center ensuring transportation and lodging, equipment moves, system availability, and network connectivity.
• SAP R3 landscape deployment and user security.
• LANDesk server software package administration, supported remote users with access via management gateway. Help Group Management.
• IBM I5 series operations support and system administration, account creation, and system management.
• Help Desk support for OS 390/AS400 user security for corporate users and system administrators.
• AS/400 Iseries - HP-UX system administration, security and job control for production systems. Assigned resolution requirements for Novell / Microsoft Operating System OS based systems. Supported desktops
• Installed / configured Microsoft 2000 / XP Windows Professional and provided access to 500 global users.
• AS / 400 iSeries security for corporate users and 4 system administrators.
• Managed AS / 400 iSeries system, performance tuning, PTF application and OS / 400 system upgrades.
• Provided operations support for 4 productions AS / 400 iSeries and IBM-AIX system administration.