Objective

To obtain a challenging opportunity in a IT industry role that will enable me to both share and expand upon my professional experience with applications, hardware and network infrastructure

Summary of Qualifications

• Installation, implementation, diagnose and troubleshooting of the following:
• Possess strong communication and interpersonal skills. Dependable, hardworking, efficient and highly reliable employee with proven technical background. Equally effective working alone or as a member of a team to meet corporate and client goals. Experienced in completing projects and assignments with little or no supervision. Proven ability to identify, analyze and repair problems. Ability to handle multiple tasks and prioritize work, ability and desire to learn new technologies quickly
• Extensive with systems like Intel, IBM, Dell, eMachine, Gateway, Toshiba, Compaq, NEC, HP desktops and Laptops.
• Printers: Canon, Lexmark, HP, Brothers, Xerox, and Legacy Dot Matrix printers.
• Intensive knowledge of Operating Systems including: DOS, Windows 95, 98, NT, 2000 Professional, XP, server 2000, 2003, 2008, Window Vista, and Window 7, also experience with Linux.
• Managing and Maintaining a Microsoft Windows Server Environment.
• Preventive maintenance, system recovery in case of failure, remote installation, disk imaging, backups.
• Network protocols and services including: TCP/IP, NETBEUI, IPX/SPX, Apple Talk, DNS, WINS, DHCP, RIS, RAS, NAT, SUS, VPN and Volume Shadow copies.
• Intensive knowledge of third party tools such as Antivirus tools, Firewalls, Spyware removal tools, Norton Ghost, Partition Magic, VMware, Hyper-V, Audio tools, Video tools, Photoshop and ERD commander.
• MS Office XP/2000, 2003, 2007, WordPerfect, Outlook Express, MS Outlook, Norton Antivirus Corporate Edition Utilities, McAfee, Netscape Navigator, Internet Explorer, Mozilla Firefox. LANDesk Management, Blackberry, Remedy, Mainframe HOD, Cisco VPN Client. PIPS-R
• Dial-Up, VPN, Terminal Services Client, XP Remote Assistance, PC Anywhere.

Experience

Confidential

Network Administrator

• Creating and managing User Accounts.
• Providing technical support to users, Examples of support requests include, but are not limited to: Email connectivity, network connectivity, Active Directory maintenance and support, all Microsoft Office applications, Microsoft Windows, viruses/malware/adware.
• Information gathering and purchasing for required equipment as needed.
• Researching and diagnosing user issues.
• Working closely with and assisting the Senior Network Administrator in the development, rollout and maintenance of network services and applications.
• Performing regular maintenance duties, including monitoring, updates and patches, and firmware updates along with proper documentation.
• Constantly evaluating support procedures and practices to improve quality and efficiency.
• Serving as back up to the Senior Network Administrator position.
• Performing troubleshooting of problems in hardware, software, peripherals and communications.
• Installing, integrating, and supporting desktop and server technologies.
• Maintenance and support of LAN infrastructure and network servers.
• Develop and manage an imaging lifecycle for baseline images and departmental software packages to be deployed using automated tools such as Ghost, Microsoft Deployment Toolkit, SCCM, and Sysprep.
• Creating deployment scripts, batch files, and Windows Installer Packages for the installation, maintenance, and removal of software, patches, updates and images
• Manage Windows Server 2003, 2008 services, including related maintenance and operation of exchange server 2010, Symantec Endpoint server, Ghost Server, Active Directory, Printer server, SCCM server and DPM 2010 server.
• Network security including virus protection, Trojans, Phishing and controlling of spam uses of Symantec.
• installing, configuring, and troubleshooting Windows XP/Window Vista/Windows 7, and Office 2003/2007/2010

Confidential

Desktop Engineer

• Evaluate, select, design, engineer, test and implement new software and hardware products for the OPM desktop/laptop/Tablet PC environment
• Evaluate, test and implement FDCC settings for the OPM desktop/laptop/Tablet PC environment
• Develop and manage an imaging lifecycle for baseline images and departmental software packages to be deployed using automated tools such as Ghost, Microsoft Deployment Toolkit, LANDesk, and Sysprep.
• Creating deployment scripts, batch files, and Windows Installer Packages for the installation, maintenance, and removal of software, patches, updates and images
• Enforce Federal mandates set forth for desktop/laptop data protection programs through use of appropriate security tools such as anti-virus, encryption, personal firewalls, and other industry standard tools/practices.
• Optimize user experience by developing automated technologies that reduces user downtime and technician workload
• Develop and manage a maintenance program for all hardware
• Develop and document resolutions and standard operating procedures for incidents that are entered into the Problem Management process
• Assist the Technical Writer in the development of documentation for user and technical manuals
• Administer the Cisco Call Center system
• Responsible for Tier III troubleshooting for issues not resolved at the Tier I and II levels
• Evaluate new technology products by building prototypes, provide product demos, and training
• Complete assigned tasks associated with projects managed by the PMO and the Program Manager
• Train technicians on new technologies

Confidential

Laptops Specialist

• Diagnosing, Troubleshooting Dell Laptops hardware and software problems.
• Provide best quality and satisfied customer service
• Troubleshooting problems via telephone, email and LANDesk in to Field agents' Laptops.
• Test 2 Factor RSA token and Credant Encryption, and join with some projects.
• Design, engineer, test and implement new universal FISD laptop image
• Recover Field agents' data from bad hard drives.
• Ghost image, configured the new laptops and ship them to the field agents. And update the inventory
• Corrected and Update the FISD laptop image. Cut down a lot of Helpdesk tickets
• Diagnosing, Troubleshooting Cisco VPN Client related problems
• Diagnosing, Tro ubleshooting Citrix and printers related problems
• Created Standard Operating procedures for FISD laptops and share the knowledge with colleagues

Confidential

Helpdesk Tier 2 Technician

• Diagnosing, Troubleshooting hardware and software operation system related problems.
• Installed and configured new Operating Systems.
• Troubleshooting problems on site, via telephone, email and LANDesk in to their computers
• Diagnosing, Troubleshooting Citrix related problems
• PC Moves and Blackberry Encryption
• Provide best quality and satisfied customer service.

Confidential

Desktop Support

• Monitor students' use of center computers.
• Installed and configured new Operating Systems.
• Support the center administrator in the repair and maintenance of staff computers center-wide.
• Diagnosing, Troubleshooting hardware and software operation system related problems.
• Provide support for staff computers locally and remotely using Remote Assistance and Remote Desktop.
• Installed, Diagnosing and Troubleshooting with Microsoft Office Word, Excel, PowerPoint, Access, etc.

Confidential

Migration Technician and Help Desk

• Computer Rollout and XP Service Pack Upgrade.
• 1000 Desktops and Outlook Migration.
• Diagnose troubleshoot software and hardware related errors.
• Installed, Diagnosing and Troubleshooting with Microsoft Office 2003 Word, Excel, PowerPoint, Access, etc.
• Troubleshooting problems on site and via telephone.
• Install Configure and Upgrade Blackberry communication devices, applications and printers for migrated desktops.

Confidential

Jr. Systems Administrator and Computer technician

• Managing and Maintained 100 computers onsite.
• Install, configure, troubleshoot and maintain MS office 2000/XP, TCP/IP settings, Ghost, Internet Explorer, Norton Antivirus.
• Administrative workstations and setup accounts and policies for the network clients.
• Provided Windows XP/2000/Win9x Helpdesk and Desktop support.
• Setup Domain and Workgroup kinds of networks.
• Image computers and deploy it over network.
• Configured computers for all network connectivity including DHCP, WINS, DNS, and TCP/IP.
• Installation, implementation, diagnose and troubleshooting hardware, software problems on Pentium based computers and printers and network problems.