Information Technology Professional

Over 16 Years of Experience in Information Technology Specialist, Network Administrator, and Team Leader RolesConsistent Track Record of Success in Creating Technology Solutions that Solve Business/Process ProblemsTechnology specialist with demonstrated success in various IT activities and initiatives, including system administration, support, migration, testing, and troubleshooting. Effective problem solver and communicator able to build solid relationships with customers and partners, including contracted service providers. Able to explain complex/technical processes to non-technical individuals in easy-to-understand terminology. Adapt quickly to changing situations and environments.

Core knowledge and skill areas include:

IT Systems Administrator / IT Manager

Responsible for all IT services at a small medical device company based in Confidential. Work with our manufacturing division to deliver technical solutions for our Indianapolis, IN office and support all US HIFU, Focus Surgery as well as remote employees traveling to our international treatment centers around the world. Single point of contact for the entire organization for all technical support for the past 6 years supporting Microsoft based technologies 24/7 for all subsidiaries. I am a very dedicated employee with unquestionable loyalty and the desire to advance in an organization.

SELECTED ACCOMPLISHMENTS:

• Infrastructure redesign for the Charlotte office upgrading from home level equipment to business class hardware including Cisco ASA 5510, Dell PowerConnect managed switches and WAN upgrade from business class cable to 3.0 bundled T1s
• Implemented new Microsoft Windows 2003/2008/2012 servers running MS SQL 2005, MS Project Server 2007, WSS 3.0, MS GP DNS, DHCP and Symantec Endpoint Protection 11.0 Anti-Virus server.
• Implemented backup and recovery solution using Dell AppAssure daily incremental with an additional full backup going offsite each week using incremental backups. Local full backup volume onsite for quick restores.
• Created custom asset/license tracking site in SharePoint to manage all IT assets including desk phones, cell phones, laptops, desktops, keeping track of warranty and maintenance information as well.
• Created custom Legal Request System site in SharePoint for our Legal department to manage incoming requests for legal services and assign tickets automatically, notify attorneys via email for new and changed requests.
• Designed Disaster Recovery plan for the Charlotte office.
• Implemented ShoreTel VOIP phone system routing calls for departments, routing patient calls and reporting. Use of 8xx numbers for marketing adds online to route calls. Linked Charlotte and Indianapolis office using site to site VPN. Hosting voicemail on local server in charlotte and managing over 100 VOIP phones between the two offices.
• Managed Office expansion project working with outside vendors for cube and office layout, wiring requirements, electrical, conference room build to include video conferencing solution and kitchen requirements.

PC Imaging Engineer / Technical Lead, Transition

In charge of creating desktop and laptop images for over 900 corporate users and 8,000 field users. Administer 4 HTT servers and imaging server, serving as primary point of contact for HTT members and Personal Systems Group. Use data migration tool in transferring data, creating backup images, and other tasks. Develop and implement strategies as needed for process and security-related improvements.

SELECTED ACCOMPLISHMENTS:

• Contributed to 200,000 savings by designing and maintaining data migration process in joint effort with consultant for leased PCs on 1-year project, avoiding costly outsourced vendor solution.
• Improved protection of data and saved time within the backup process by designing custom, single-click backup tool solution for all standard images.
• Implemented secure Windows XP images that reversed previous lack of security and transitioned call center from reactive to proactive function. Instituted Group Policy Configuration and desktop/Windows registry security.
• Earned series of 8 formal performance awards for outstanding customer service.

Network Services Technical Support Specialist

Provided administration for Novell Netware 4.11, Windows NT Server 4.0, CC Mail and Exchange 5.5, and Active Directory Windows 2000 . Supplied various types of hardware analysis and support for IBM, NEC, and Compaq servers. Built and tested servers for optimized performance. Identified root cause of problems and utilized cost-effective solutions. Reported progress and concerns to management team.

SELECTED ACCOMPLISHMENTS:

• Assisted with migrations to Windows NT and Windows 2000 Active Directory environment, respectively, resulting in improved system and infrastructure performance.
• Initially completed multiple administration tasks with small group of 4 for all Windows-based servers within multibillion-dollar Company. Learned broad range of information to meet objectives in high-demand environment.

Helpdesk Technician Tier 1 Support Specialist

As Tier 3 Support Specialist, provided escalated phone support for both corporate and remote users, as well as network administration services. As Tier 1 Support Specialist, provided phone support for both corporate and remote users, as well as deskside assistance for corporate users.

SELECTED ACCOMPLISHMENTS:

• Contributed to implementation of remote control solution for various field units, reducing call times and increasing user education as a result.
• Earned promotion to Tier 3 support position bypassing Tier 2 based on knowledge and prior performance.

Prior position as Assistant Supervisor, Boarding Department and Production Line Confidential. Managed production line activities, conducted QA inspections, and maintained boarding systems. Consistently maintained production rate of 128 , surpassing 80 requirement. Received award for Quality Assurance objectives.