Work Experience

Confidential

Sr. Systems Engineer

• Build Virtual Machines Windows as necessary with VMWare and according to project specifications
• Build Physical Machines Windows and ESX as necessary and according to projects specifications
• Work with Project/Program Managers to complete projects according to plan.
• Draft documentation and SOPs to improve processes and current documentation as a part of stability project
• Present new designs for infrastructure to aid in improving environment and stability
• Resolve issues customers are having with servers incidents and service requests
• Determine what servers are at their end of life and work to retire/replace them
• Write powershell scripts to aid in typical operational processes
• Troubleshoot issues and resolve problems on both physical and virtual machines running Windows Server 2000, 2003 and 2008
• Troubleshoot and resolve issues with physical components of server including HD's, RAM, NIC, HBAs, etc.
• Configure RAID Volumes as a part of server builds
• Built WDS Windows Deployment Server for environment to increase efficiency of server builds.
• Troubleshoot and Resolve degraded RAID volumes
• Manipulate Active Directory as necessary users, groups, computers
• Troubleshoot and resolve Active Directory issues replication, group policy application, etc.
• Troubleshoot and resolve issues related to DNS, IIS, and script code
• Was brought on as a SME Lead for a Remediation Project designed to expedite resolutions to a customer's plagued infrastructure.
• Coordinated efforts regarding AV, Patching, Monitoring, Backups, Billing, and Reporting as a part of the Remediation Project
• Design Solutions to Implement Deployments OS, AV, patching, Monitoring, Backups, etc.
• Implement Solutions relating to Deployment of Software to Servers
• Draft Visio Diagrams for visual representation of customer's environment
• Upgrade ESX environment from 4.1 to 5.1

Confidential

Windows Engineer

• Worked with Active Directory to manage users, distribution groups, and security groups
• Rebuilt failed Servers for customers including Domain Controllers which involves creating forests and domains for Active Directory and Trust relationships
• Added DNS and DHCP entries to new servers and troubleshoot current ones if there are issues.
• Troubleshot and resolved issues with Windows Server 2000, Windows Server 2003, and Windows Server 2008
• Managed Microsoft Exchange 2007 environments with some including BES servers
• Troubleshot and resolved Windows Networking issues in nearly every layer of OSI model.
• Managed multiple Microsoft IIS environments
• Troubleshot and administered low level DBA tasks on MSSQL
• Managed multiple Microsoft Clusters in customers environments
• Troubleshot and resolved Windows Firewall issues
• Managed and maintained Disk Space on servers including adding more space
• Installed and configured Antivirus programs including Symantec Endpoint Protection and McAfee Antivrius
• Managed and maintained Backup and Restore solutions for customers using Symantec Veritas Netbackup
• Managed and maintained airport kiosk infrastructure which includes Windows Server 2003 and Windows XP
• Troubleshot and resolved Microsoft Terminal Services issues
• Managed and maintained File Shares and Print Clusters
• Used various Powershell commands to troubleshoot servers
• Worked in heavy VMWare and cloud environment
• Upgraded ESX infrastructure and manage Virtual Machines
• Worked in Linux and Windows mixed environment
• Troubleshot Drive Array issues
• Performed maintenance and patching on customers' servers
• Accessed servers remotely through vSphere, iLO, and remote desktop
• Used Remedy ticketing system
• Ability to use HPSA to access servers and perform various administrative tasks including patching

Confidential

Systems Administrator

• Managed infrastructure of secure environment which included Windows Server 2003 OS's
• Managed users and groups in Active Directory
• Worked extensively in Group Policy to manage security on servers and laptops
• Performed maintenance and Patching on Servers and laptops
• Troublehot and resovled Microsoft Terminal Services issues
• Performed Security Audits on Classified Systems
• Managed VMWare Servers using VIC
• Created and maintained Images with Acronis
• Often worked directly with customer to provide specific levels of access to systems
• Worked with Oracle Database services to help resolve issues to accessing Database

Confidential

Network Systems Engineer

• Maintained the operations of Systems in Data Center
• Troubleshot and Solved System related issues that may have caused user problems
• Worked on projects that included adding servers to infrastructure including Microsoft Exchange Servers
• Rebuilt and Deployed OS on failed servers including Domain Controllers
• Patched Servers using WSUS
• Managed VMWare Servers using VIC
• Used Active Directory Sites and Services to manage Sites
• Monitored Servers using EM7
• Managed Backup solution with Veritas NetBackup
• Managed Users and Groups with Active Directory
• Worked with Remedy Ticket System

Confidential

Systems Administrator

• All of the responsibilities of Jr. Systems Administrator
• Managed company Domain and infrastructure
• Migrated Microsoft Exchange 2003 to Exchange 2007
• Set-up and configured new offices with IT equipment and network including building a new Domain Controller and allowing Exchange email access to new office.
• Managed BES and Exchange 2007 environment
• Troubleshot Microsoft IIS issues
• Managed DNS and DHCP for company
• Managed File share servers and access using Security Groups
• Authored and Produced the following:
• IT Policies for the company to use and follow
• SOP's for future System Administrators
• Scripts to automate general tasks
• Programs/applets to enhance company's productivity- Java
• PL/SQL programs to produce company reports via Oracle Portal
• SQL reports
• Adobe Forms using Adobe Live Cycle Designer
• Administered the following:
• Oracle Database
• VPN and company firewall
• Managed the following:
• Corporate Servers and computers
• User Accounts and Company Contacts using Exchange and Active Directory.
• Access Badge System and cards
• Security and Access of Computers, Files, Programs, and Applications
• Network Wall Jacks
• Installed and Configured the following:
• New servers for configuration according to their role
• New company software server based and client based

Confidential

Jr. Systems Administrator

• Administered all corporate Servers and computers with Windows Server 2003 for servers and Windows XP client machines
• Created and Administered User Accounts and Company's Contacts using Exchange 2003 and Active Directory
• Updated Systems database of employees
• Troubleshot and monitored company Servers Event Logs
• Installed necessary programs on User's computers and Company Servers
• Set-up and configured new laptop, Desktops, and Servers
• Troubleshot and repaired User's hardware and software computer problems on laptops, desktops, and Company Servers
• Administered Security and Access of Computers, Files, Programs, and Applications
• Set-up and Configured User's Cell phones, Blackberry Devices, Pocket PC's, and I-Phones.
• Troubleshot and repaired User's Cell phones, Blackberry Devices, Pocket PC's, and I-Phones.
• Assigned new user passwords
• Set-up, monitored, and repaired network connections and their status
• Modified and updated corporate website
• Converted Word document and PDF forms to PDF Fill-able Forms using Adobe Designer
• Installed Server Racks and Mount Servers
• Set-up and configured VOIP phones and the PC Client for the VOIP phones
• Managed and administered live and dead data ports using company Switches
• Provided Desktop support
• Troubleshot and repaired all printer functions to working order
• Maintained corporate communication flow
• Updated employee's contact information as necessary
• Researched ways to make company Systems more efficient
• Created Instructions for how to install and configure programs for corporate clientele
• Created Instructions for how to use products for corporate clientele

Confidential

Information Technology Trainee

• Configured hardware and software components of computers
• Used Symantec Ghost to image computers and distribute images to computers
• Introduced to Windows Server 2000
• Performed migration on client computers from Windows 2000 to Windows XP
• Performed Windows XP Operating System installs to computers
• Managed users accounts via Active Directory and provided initial orientation to new users
• Troubleshot and resolved clients computer problems and backed up user data
• Degaussed hard drives and updated inventory database
• Designed and developed web pages using Dreamweaver
• Resolved issues with printers including jams, network connections, and printer settings
• Assisted in Teaching Microsoft Applications to users in classroom setting including Excel, Word, Powerpoint, etc.
• Provided Desktop Support

Skills

• Hardware/Software Configuration
• Troubleshooting and resolving issues.
• Windows Network Configuration
• Exchange 2003, 2007
• Microsoft Windows Server SBS 2003, 2003, 2008
• Active Directory
• Server, Client Administration
• Symantec Endpoint Protection
• Blackberry Enterprise Server
• Adobe Designer
• Dreamweaver
• Java Programming Language
• Oracle PL/SQL Programming Language
• SQL Programming Language
• Microsoft Office XP, 2003, 2007
• Windows XP, 2000, ME, 98, 95
• HTML
• VBScript
• Eclipse
• JDeveloper
• VMWare
• DNS
• DHCP
• HPSA