Objective:

To use my 15 years of experience in the area of information systems support in a challenging environment with the opportunity for continuing growth and professional development.

Proficiencies:

• Software: Windows 2003 and 2008 Server and Server, Exchange 2003, SQL Server 2005 and 2008, MS Project, Visio, Veritas Backup Exec 10.1,8.6,Veeam and 8.5, EMC Networker 7.61
• Hardware: Netscreen 25 Juniper ,IBM DS3400, Cisco Catalyst 3750, Cisco 2620/1750 routers, Nexus 4000/5020, Mitel 3300 ICP, Cisco ASA5510, Nutanix NX-3050,RSA SecurID, Cisco 6509-E

Experience:

Confidential

Systems Engineer II

• Operational Support
• Maintain the VMware ESXi 5.1 including over 400 Windows and Linux Servers.
• Troubleshooting and updating VMware View 5.1 environment running over 500 Windows 7 desktops.
• Organized corporate datacenter shutdown for power upgrade
• Leveraged the key strength of each team member to develop detailed startup and shutdown process.
• Worked with the business and application team to reduce business process interruption.
• Assisted Network team during staffing shortages
• Learned Cisco ACE Load Balance to configure VMware View redundancy.
• Configured approved firewall changes on a Cisco ASA 5.2.
• Installed and configured Nexus 5000, Cisco 3750 and Cisco 3110X switches.
• Install and configured Microsoft SQL 2008 cluster running in Windows 2008
• EMC Networker Cleanup
• Took ownership of EMC Networker to resolve backup issues.
• Improved the overall stability by removing the misconfigured jobs and pools.
• Reduced management of the application from two full time engineers' to half an engineer by training and transferring daily procedures to the operations team.
• Backup Upgrade from EMC Networker to Sungard Recovery Services
• Migrated over 400 servers in 8 months.
• Implemented a new process to identify retention policy for each application.
• Updated the BCP documentation with client installation and recovery process.
• Blade Center Implementation
• Installed, configured two IBM BladeCenter H for ESXi 4.1.
• Worked with IBM to troubleshoot the blade rebooting and hanging problems.
• Upgraded VMware View 4.0 to VMware View 4.5
• Installed and configured all new ESXi servers, VCenter Server, Composer and Security Server.
• Installed SQL server 2008 for the VCenter database
• Migrated and upgraded all XP desktop with new VMware Tool and View Agent.
• Developed a seamless migration to the new system without downtime.
• Configured Cisco ACE load balancing for View Security Server and Connection Brokers for high availability.
• Configured and extended all VAN's for the desktops and server on the IBM BladeCenter HS22.

Confidential

Network and Infrastructure Administrator

Maintain all servers and telephone systems for 96 employees. Manage Sixty Five and 2003 servers, VMware 3.5, an Exchange 2003 server, five 2005 SQL servers, Five Cisco Catalyst 3750, two Cisco ASA 5510, a Cisco 1821, and a Mitel 3300 ICP PBX with ACD and VOIP.

Management Duties

• Prepare, present and maintain the infrastructure budget.
• Give guidance on day to day helpdesk activity.
• Work with the team to develop and track IT projects.
• Set long term goals and day-to-day priorities.
• Oversee the helpdesk activity and assist with the more complex calls.
• Team Leader for IT Disaster recovery.
• Document decisions to create master disaster plan.
• Presented solutions and recommendations for system changes.
• Member of the Security Team
• Enforce IT compliancy for HIPPA regulations.
• Report and log any security breaches to the Security Officers.
• Designed and presented IT security policies and procedures.

Major Projects

• Install of a redundant internet solution with a failover Cisco ASA.
• Designed and installed VMware 3.5 on an IBM Blade Center with DS3400 SAN storage.
• Alexander, Aronson, Finning Co. 06/2003-6/2005
• Director of Information Technology
• Supported Practice Solution and ePace, four Citrix MetaFrame XPe Servers, a NetScreen 25 firewall, an EMC Clarion 200, two Cisco 2620 routers and a Mitel SX200 PBX with a Newpoint Voicemail System.
• Report to the Executive committee and Technology committee.
• Make detailed recommendations on new software and hardware including projected timelines and benefits to the organization.
• Recommend training to reduce helpdesk calls and improve staff efficiency.
• Create policies and guidelines for the IT department and employees.
• Manage financial aspects of the IT department.
• Create and maintain the yearly IT budget.
• Negotiate contacts with venders for all hardware, software, data and phone services.
• Review and signed off on all IT related purchases and bills.
• Maintain a five-year projection with anticipated upgrades, growth and new improvements to the IT infrastructure.
• Supervised the IT department to ensure that the goals of the organization are maintained.
• Use Track-IT to prioritize and monitor all helpdesk calls and projects to meet SLA.
• Installed Symantec Ghost to improve on standardizing the computer systems.
• Monitor performance, uptime, and utilization of all software and hardware.
• Created an environment where providing quick and effective support is the number one priority.
• Schedule systems maintenance for after hours to minimize downtime to the organization.
• Maintain a complete inventory list of all hardware and software.
• Designed and implemented a plan for high system availability and disaster recovery.
• Met with the Technology committee to determine current vulnerabilities to mitigate business risks.
• Evaluated and changed the current infrastructure to meet expected uptime.

Projects

• o Upgraded the backbone of the network in all location from Hubs to HP Procurve 4108 Switch's.
• o Installed a new Confidential 25 at the corporate office and NetScreen 5GT at remote offices and partners homes with VPN access. Also set up VPN access for employees.
• o Upgraded Active Directory from Confidential
• o Implemented an Confidential to use as the main storage location for the company.

Confidential

LAN Administrator

• Assisted in the start up of 2 new offices and the expansion of another.
• Project Lead for Security Access Management Team
• Set project deadlines and assigned tasks to other members of the team.
• Assisted in the security policies for full time and part time employees.
• Developed a remote access policy.
• Development and implementation of a corporate backup strategy.
• Assisted in the designing and implementation of a company wide disaster recovery plan.
• Analyzed mission critical business process to reduce impact to the customer.
• Considered the necessary staffing to support the business.
• Set up addition hardware in satellite office to support BCP.