Operating Systems:

Windows Server 2012 R2, Windows Server 2008 R2, Windows Server 2008, Windows Server 2003, Vista, Windows XP, Windows 2000 Pro, NT 4.0 Workstation, Windows 98, 95 NT 4.0 Server, Windows 2000 Server, Novell 3.12/4.11, Linux, Redhat Advanced Server AS /Linux Enterprise ES , WhiteBox Linux ES, Solaris Enterprise Linux

Software/Tools:

Connectwise, Datto, Doyenz, ShadowProtect, MXLogic, OpenDNS, ZScaler, VMware ESX, Exchange Server, Microsoft Systems Management Server SMS , Windows SharePoint Services, Microsoft Office SharePoint Server MOSS Citrix Presentation Server, Citrix XenApp, Microsoft Operations Manager MOM , Microsoft SQL Server, Microsoft Proxy Server, WinFax, Faxpress, RightFax, GFI Faxmaker, Microsoft Office Suite, PA Server Monitor, NetBackup Datacenter, NetBackup Enterprise Server, Veritas Backup Exec, Arcserve Backup Software, Internet Information Server, Apache Web Server, Savant Web Server, Partition Magic, Drive Image, Ghost and Ghost Multicast Server, various SNMP-based network management systems, OpenLDAP LDAP servers Lotus Notes / Domino, HP Command View EVA, SP Systems Insight Manager SIM , IPSwitch What's Up Gold

Hardware:

ZyXel, Meraki, Lenovo, Watchguard, Juniper, Fibre Channel, iSCSI, Citrix NetScaler, Cisco Router/Pix Devices, Cisco Catalyst Switches, HP Storageworks Enterprise Virtual Array EVA SAN 8100 and 8400, HP StorageWorks SAN Switches, Brocade/Emulex Fibre Channel Host Bus Adapter HBA Cards, HP Servers, including HP Proliant Series DL 385,DL585 , Sonicwall Security Appliances, Compaq Servers, Compaq Desktops, Apple Desktops, 3com, Netopia, Xircom brand Network Cards/Hubs/Routers, Apple Desktops Imac, G3, G4, Performa , IBM Servers, IBM Desktops, Dell Servers including Poweredge, Dell Desktops, HP Desktops, HP Printers, HP Jet Direct Printer Servers

Programming Languages:

Powershell, Visual Basic 6.0, COM , ADO.NET, VB.NET, C .NET Application Development, JavaScript 1.3, HTML 4.0, ADSI, WBEM, WMI, VBScript, VBA, CGI, XML, SharePoint WebParts

Applications:

Visual Studio, Microsoft Access, SQL, T-SQL, VB 6.0 Database Development, XML, CGI, JavaScript Website Development, Adobe Photoshop, Adobe Illustrator, Timbuktu Pro, VNC, PC Anywhere, Macromedia Flash MX 2004, FrontPage

Security Tools:

Wireshark, Nessus, Ethereal, Sniffer, Snort, GFI Languard, OpenSSH, Tripwire, Superscan, Retina, Microsoft Baseline Security Analyzer MBSA , Cisco PIX interface, Windows Server Update Services WSUS , Shavlik, Cisco ASA

Other:

Part 11, GCP, HIPAA, VOIP, VPN, VMWare, Apache, PHP, MY-SQL, Symantec, GFI, Webtrends, Apple, Windows Cluster, Shadow Copy, IPSec, SSL, SMTP, DNS, SNMP, SAN Zoning, LUN allocation, Validation, Change Control

Provide Network Design and Project Implementation

• Technology Associates is a Managed Services Provider supporting the complete IT lifecycle of Small to medium business in the Raleigh-Durham Area. Since I have been employed with Technology Associates I have been promoted three times and served as a primary member of the Management Team for 3 and a half years. In addition to performing client facing job functions, all listed below, I took a hands on approach for the growth of Technology Associates as a company by performing technical management functions, cross training employees and implementing multiple processes and standards which are still in place today.
• Some key accomplishments directly related to supporting Technology Associates as a company
• Backup Systems Migration The company was using a non-cloud, local backup solution which required the weekly switching of USB attached hard drives by the non-technical customer on site. I researched and proposed a cloud based solution to management which was approved. The solution I proposed reduced the overhead cost of managed backup about 38 saving the company about 1000 per month. This solution converted a legacy system with the possibility of data loss to a cloud based solution which supported disaster recovery via the process of converting the backup to a virtualized machine in the cloud. I solely completed the migration of each server and workstation from the legacy to the new system in less than 30 days including the seeding and uploading of about 10TB's of data. The project was a large success.
• Dozens of Management Tools over the course of my employment I created dozens of tools, executable and web-based using PowerShell, vbscript and c to reduce the overhead and simplify routine tasks that were being performed by the technical team. One of the most effective tools was a tool written for supporting Connectwise PSA. I wrote an advanced web-based tool that was based a singular feature in Connectwise called a configuration. A configuration is a module in Connectwise which stores a default set of info based on a technical object such as a firewall or switch. Using Connectwise to enter this info and search this information was very tedious. It took approximately 10 minutes to open Connectwise and add a firewall to a specific client in a specific site. All the data had to be manually entered and there was no validation making sure the data that was entered was correctly entered. The tool I wrote not only allowed someone to create a configuration in about 30 seconds, via a web interface, but it also was written with the appropriate validation process and logic that allowed additional configuration to be added under a parent child relationship. This tool reduced the overhead for entering client related technical information from 4 hours to about 20 minutes.
• Visio Diagram Tool I wrote a Visio diagram tool that went into Connectwise and pulled out the configuration information previously stored using the web-based tool I wrote above and automatically created a complete, standardized and formatted Visio diagram. The appropriate information for a firewall was automatically attached to a firewall shape and so forth for all technical objects like, Wireless AP's and managed switches. This allow a Visio diagram to be created in less than a minute that was fully populated with all the clients' technical information.

PROFESSIONAL SERVICES MANAGER

• As the Professional Services Manager, my role is to manage the entire project lifecycle which includes assisting with defining the project objectives, managing implementation scheduling, performing the technical implementation and maintaining strict quality control throughout the entire project.
• Administered, optimized, and maintained state-of-the-art IT and network systems, servers, hardware, and equipment supporting daily operations and management of thousands of users across multiple locations. Designed, configured, and supported technical infrastructure and physical/virtual server environments encompassing Windows Active Directory, Microsoft Exchange, VMWare, and many third party applications. Oversaw enterprise-wide systems backup, disaster recovery, and business continuity. Diagnosed and resolved issues quickly and efficiently, minimizing costly downtime.
• Planned and implemented a complex VMware project, skillfully performing configuration and installation of VMware ESXi 5, including the upgrade of SAN storage
• Played integral role in 6 site Cisco Meraki implementation project Completed the overall network redesign, installed firewalls, wireless access points and managed switches. Setup WAN connectivity via MPLS with a backup fail-over to Site to Site VPN.
• Some other functional responsibilities included
• Assist with project planning, timelines, deliverables and setting initial client expectations
• Manage the project team and scope changes while balancing budget, quality, and client expectations
• Develop innovative solutions to various challenges as they arise
• Keep project backlog current and proactively plan resources as project needs change
• Ensure project is on time and on budget by actively managing resources and tracking progress
• Develop internal best practices for time tracking and project implementation cycles
• Cultivate strong client relationships
• Communicating project issues and progress for internal team and client
• Ensure that goals, expectations and work plans are clearly understood
• Keep project team and management up to date on project budgets, timelines, and deliverable expectations
• Create technical documentation related to project

ENGINEERING SERVICES MANAGER

• As the Engineering Services Manager, I was responsible for helping oversee the firm's engineering team, as well as implementing standards for continuous improvement of the company's IT services.
• Technical activities and responsibilities include total network integration, maintenance, and administration for various network and network-related technologies and devices according to the clienteles' needs specifications.
• Professional activities and responsibilities included, working with technical and non-technical clients to effectively resolve challenges, research and implement solutions, and following policies/procedures.
• Additional activities included upgrading, advancing, and solidifying various hands-on technical skills for team members while simultaneously obtaining credentials to validate technical aptitude and knowledge.
• Some other functional responsibilities included
• Coordinating of engineering activities, continuous improvement, determining staffing requirements, mentoring employees, and evaluating operational effectiveness.
• Coordinating and supporting projects, making detailed plans to accomplish goals and directing the integration of technical activities.
• Presenting and explaining proposals, reports, and findings to customers.
• Conferring with management and other departments to discuss project specifications and procedures. Participated in business and strategic planning process.

SUPPORT SERVICES MANAGER

• As the Support Services Manager, I was responsible for ensuring all customer support issues were resolved properly, efficiently and completely, and provided ongoing training and development for support staff.
• Some other functional responsibilities included
• Responsible for assuring users are provided efficient and timely first level support
• Performs staff scheduling to ensure Support Desk coverage during normal business hours and on-call support
• Manages the Support Desk staff including consultation with Management on performance evaluations, hiring and disciplinary responsibilities
• Provides staff support for administrative tasks and projects relative to the Desktop, Wide Area Network, Local Area Network and Telephone functions
• Monitors ticketing system and follows up with assigned personnel to ensure timely resolution of problems
• Maintains a central source of information enabling Support Desk staff and other technicians to recover outages with minimal disruption to expected service levels
• Invokes problem escalation procedures to coordinate recovery
• Isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found
• Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department
• Coordinates training requirements of Support Desk personnel
• Contributes to departmental productivity and development objectives by participating in training programs
• Provides leadership by projecting a positive attitude, and providing learning incentives

NETWORK ENGINEER

• As a member of the Network Administration team, my primary focus was on preventing problems before they happened using existing and newly developed tools and procedures to ensure each network we manage is configured optimally.
• Installed and configured many industry standard Manager Service Provider related products such as Cisco Meraki, Datto Siris, Storagecraft ShadowProtect, Cisco ASA
• Developed and deployed many daily system/network maintenance plans and protocols, ensuring 24/7 connectivity, stability and information security to the clients we managed.
• Some other functional responsibilities included,
• Network Management including but not limited to new user setups to terminations, moves, adds and changes
• Vendor Management by coordinating efforts between our clients and third party vendors
• Weekly Phone Meeting with clients to discuss what we are seeing and address outstanding issues.
• Quarterly Update with clients to review performance metrics including tickets, resolution times, spam, etc..

Confidential

Confidential

Confidential

Confidential

Confidential