IT Specialist / Engineer Resume Profile, NJ - Hire IT People

PROFESSIONAL SUMMARY

Goal oriented IT contributor and highly motivated team member with extensive knowledge on complex technical analysis in systems engineering, data planning design. Seeking a role associated with IT Systems Engineering/Specialist/Administration, Windows Administration, Microsoft SCCM, IBM Tivoli or BMC support.

SUMMARY OF QUALIFICATIONS

Proven track record of experience in large scale corporation Information Technology departments
Experienced Systems Administrator/Engineer: SCCM, BMC products, Tivoli Remote Control and Tivoli Storage Manager
Proven track record of successfully managing projects as a technical lead role
Technical Lead for implementing productionsystems
Call Center Specialist supporting Microsoft Office, TPX, CICS, Windows, Lotus Notes, SAP, Peregrine SC, and other systems
Efficiently communicates, facilitates, and collaborates with team members, clients, and management
Goal oriented, problem solver, change champion

PROFESSIONAL EXPERIENCE

IT Specialist / Engineer

Confidential

Technical Lead and Project Lead for the implementation of BMC ProactiveNet Performance Management Suite BMC BPPM , a software system designed to monitor server performance health of all production Windows and Linux servers owned by the company 3,000 servers
Successfully implemented ProactiveNet in test and production environments. Integrated BMC ProactiveNet into IBM NetCool and BMC Portal. Integrated BMC Patrol agents into ProactiveNet. Managed BMC onsite professional services.
Ongoing system administration and support of BMC ProactiveNet Performance Management Suite and BMC Performance Manager Portal.
Responsible for data center server migrations between 3 geographical locations.
Serving as a monitoring subject matter expert on the Office 365 implementation project.

IT Specialist / Engineer

Confidential

SCCM's Remote Control module: Access request fulfillment for new remote control user requests. Responsible for SCCM remote control troubleshooting calls/emails from all 3 tier support groups. In charge of providing solutions for SAP trouble ticket notifications. Developed SCCM job aids and user training material.
Implementation support of the Microsoft System Center Configuration Manager SCCM :
SCCM's Software Package module: Responsible for all new software package creation testing requests. Companywide deployment of software distributions to 22,000 devices. Collaboration with project teams for application upgrades.
SCCM's Inventory module: Provided support for running application and hardware database inventory scan reports. Also responsible for software package distribution success reports.
Support of IBM Tivoli Remote Control: Fulfillment of service request for new devices and new user accounts. Gathering of quarterly IT security audit record keeping data. Troubleshooting SAP trouble ticket notifications regarding Tivoli Remote Control.
Support of IBM Tivoli Storage Manager: Data recovery of client's lost/stolen/damaged company devices. Processing of TSM password files for IT Storage / Operations server group. Deployment of TSM program to devices at approved locations. Developed TSM portal job aids and user training material.

Desktop Technical Specialist

Confidential

Responsible for call center IT support of SCE's current and legacy software systems. Troubleshooting issues/problems with Microsoft Office, TPX, CICS, Windows, Lotus Notes, SAP, Peregrine SC, and Access Orders.Resetting user's passwords for Microsoft active directory.

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It Specialist / Engineer Resume Profile

NJ

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