SKILLS SUMMARY

• PROJECT MANAGEMENT/CLIENT MANAGEMENT
• ENTERPRISE CONTENT MANAGEMENT SYSTEM DESIGN and Implementation

TECHNICAL SKILLS

Operating systems: Windows 9x Windows 2003, AIX 5.3, Linux, Novell Netware 4.x-5x

Hardware: Cisco Content Engine, Dell servers, EMC CX400 SAN, general network test equipment, McData switches, Kodak high speed scanners, HP OSAR's, Hub's, switches, routers

Software: IBM Content Manger OnDemand, IBM Filenet Content Manager, IBM Case Manager, IBM Content Navigator, FileNet IDMIS, FileNet e-process, FileNet Visual Workflo, MS Clustering, Kofax 7.5/9.0, Bash shell, Windows load balancing, SQL 2000, MS-Office, ISA proxy, Novell BorderManager, Cisco's Application and Content Networking System ACNS , Cisco ACS, Visio, SmartFilter, CyberPatrol, ELM

PROFESSIONAL EXPERIENCE

Confidential

software specialist

• International Business Machines Corporation is an information technology company, which provides integrated solutions that leverage information technology and knowledge of business process.

Confidential

software specialist

• Provide pre-sales technical support for IBM's enterprise content management portfolio. Work with customers on understanding their customer's business needs and technical challenges. Deliver high quality solution presentations and demonstrations to clients in response to varying business requirements by utilizing product, technology, industry and business skills.

Confidential

Senior Technical Implementation Manager

• Responsible for the successful completion of DMS solutions for new and existing customers by working closely with the sales organization, field operations, DMS Management, and account management to coordinate and execute the implementation of DMS solutions and to develop and enhance tools/processes for the purpose of improved efficiencies, performance and communications. With an individual statement of work for each new customer, creates and implements the project plan for developing and customizing a content management electronic archiving system. This includes setting up Kofax Capture batch classes for the scan centers and setting up the day forward scanning, electronic back files and transfer of customer data. Working with the customer, will design, create and implement enhancements to statement of work as needed.
• Analyzes and resolves issues. Escalates issues to senior management when required.
• Creates and implements change controls as needed.
• Leads both internal and external team meetings to assist with open communications and project progress.
• Develops internal and external workflows along with associated training documents.
• Provide training to new customers on utilizing content management system.

Senior Systems Engineer/Systems Architect

Confidential

• Provide operational support for a SaaS international multi-hosted, content management archival product known as digital records center for images which bridges the gap between paper and electronic document storage.
• Administer a 24 x 7, three tier, web delivered multi tenancy electronic archival systems spanning two continents. System consists of 3 productions, 2-user acceptance testing and 1 QA environment, utilizing IBM DB2 Content Manager OnDemand running on an AIX platform.
• Orchestrate the on-boarding of 8-10 new customers per month. 30 of which are fortune 500 companies. On-boarding requires the coordination and communication within multiple internal IT organizations such as: IT security, storage group, monitoring group, change management, WAS group.
• Assist in creating operational procedures such as service level procedures, security procedures Digital Record Center security procedures, change control procedures and creating operational standards.
• Act as lead operations project manager for on-boarding new customers, building customized customer document archival solutions for many fortune 500 companies.
• Orchestrate the work effort between IT operation support groups such as Storage Team, Database Team, and Web Application Support Team, IT security, Monitoring team and Sales to build customized DRC systems for customers.
• Configure DB2 Content Manager OnDemand system, ingestion process.
• Analyzes data capacity, memory and system requirements prior to customer ingestion of documents.
• Coordinates the safe migration and execution of end-to-end testing of customer electronic data.
• Propose an accepted new infrastructure design that leverages existing hardware to create a US disaster recovery site for the DRC, which will increase disaster recovery time by utilizing both SAN and NAS replication technologies to a remote facility. The new pro-posed design also increases the flexibility of the current QA abilities by making use of virtual technologies at the application and database layers.
• Create operational shell scripts to increase operational efficiencies.
• Created a script to extract customers' applications to XML format, the script accommodated single or multiple customers in a single logical partition using bash shell scripting.
• Maintain a VMware image for the sales support field operations, which contains a fully operational Digital Record Center build. The build contains Webshpere, IBM Content Manager OnDemand, and DB2.